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Wellingtons Home Electrical Reviews 

2.943
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy to use website - efficiently delivered on date requested by two lovely gentlemen who were very friendly and polite - would’ve liked an update on the day just to say definitely coming but that’s j... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered on line on Tues and appliance delivered on Thursday morning. Very smooth. I missed a voicemail from the shop also on Tues thanking me for the purchase and advising of the expected delivery... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have bought from Wellingtons in the past ordering a dishwasher over the phone but felt I wanted to look at the inside of fridge/freezers before buying. Lovely laid out shop with very helpful st... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff are always very helpful and knowledgeable concerning their products, whether instore, on the phone, or the delivery team. We have bought several different appliances over the years all of whi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huishoudapparatuur winkel
  2. Elektronicabedrijf
  3. Elektronicawinkel
  4. Huishoudelijke apparatuur klantenservice
  5. Televisiewinkel
  6. Winkel

Over Wellingtons Home Electrical

Geschreven door het bedrijf

Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since 1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.

From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.

Showrooms

Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.

Leading Brands

We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.

Award-Winning Service

Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.

Expert Advice

Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.

Delivery & Installation

We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.

Customer Support

Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.

Why Shop with Wellingtons?

Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help

Local Free Delivery

Geschreven door het bedrijf

We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
Over 127 years on the high street
Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
5* Customer Service
At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.

Price Match Promise

Wellingtons is pleased to offer an in-store only price match guarantee

Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.943)

363 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great service from initial phone enquiry onwards

Great service from initial phone enquiry, online purchase, delivery info and installation of an integrated dishwasher. Highly recommend

9 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your wonderful review. We're delighted to hear you had a great experience from your initial enquiry right through to the delivery and installation of your integrated dishwasher.

Providing helpful advice, clear communication and a seamless installation service is exactly what we aim for, so it's fantastic to know we delivered on that for you.

Beoordeeld met 5 van de 5 sterren

What can I say

What can I say? Next day delivery, dishwasher installed, old one removed and no fuss. Excellent service would recommend.

20 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your fantastic review. We’re delighted to hear everything went smoothly, from next day delivery to installation and removal of your old dishwasher.

Providing a hassle-free experience is exactly what we aim for, so it’s great to know the team delivered that for you.

Beoordeeld met 5 van de 5 sterren

The delivery was quicker than expected

The delivery was quicker than expected. The staff kept me informed at every step. The hob is beautiful. Have not used it yet.

14 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your lovely review. We’re so pleased to hear the delivery was quicker than expected and that the team kept you informed every step of the way.

Great choice on the hob too, we hope you love using it once it’s up and running.

Thank you again for choosing Wellingtons.

Beoordeeld met 5 van de 5 sterren

Such lovely guys

Such lovely guys, confirmed order, arranged convenient installation, kept me informed, super delivery/ installation guys. A smooth and pleasant experience. Would definately reccomend.

18 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you so much for your lovely review. We’re delighted to hear everything from arranging your order and installation through to delivery went smoothly for you.

We’ll be sure to pass your kind comments on to the team, especially our delivery and installation colleagues.

Beoordeeld met 5 van de 5 sterren

Great service

Wellingtons have been very helpful regarding my new fridge/freezer purchase. They're quick & good at answering phone & email enquiries. Friendly, knowledgeable & helpful - definitely recommend.

11 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your lovely feedback. We’re so pleased to hear our team was able to help with your new fridge freezer purchase and that you found us friendly, knowledgeable and easy to contact throughout.

We really appreciate the recommendation and hope you enjoy your new appliance.

Beoordeeld met 5 van de 5 sterren

Great customer service

Products very competitively priced and fantastic customer service.
Had to reschedule delivery twice due to project delay without any issue.

Big thank you to the Wellingtons team

23 april 2026
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Antwoord van Wellingtons Home Electrical

Thank you for taking the time to leave us such a great review. We’re delighted to hear you found our prices competitive and our customer service helpful throughout your project.

Delays can happen, so we’re pleased we could make rearranging your delivery as smooth and stress-free as possible. We’ll be sure to pass your kind comments on to the team.

Enjoy your new appliances and thank you again for choosing Wellingtons.

Beoordeeld met 5 van de 5 sterren

5 stars that’s all I can say!

Bought a TV from Wellingtons and the customer service was fantastic! These people really know their products inside and out. I bought a 43 inch but it was too small and they replaced it no problem with a 48inch TV which is perfect and I am more than happy with it. Lee and Ben who set up my TV for me really went the extra mile… they delivered great customer service, were friendly and professional and made the installation simple, they were fantastic! Highly recommend Wellingtons, have bought washing machines and an air fryer in the past from the Bromley store and they are fab too. Well done Wellingtons!

14 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you so much for the amazing review. We’re delighted to hear you’ve had such great experiences.

We know choosing the right TV can be tricky, so we’re really pleased we could help get you set up with the perfect size in the end. Lee and Ben will be thrilled to hear your kind words too, we’ll make sure the feedback gets passed on to them.

Beoordeeld met 5 van de 5 sterren

Purchasing via website......easy.

Purchasing via website......easy.
Telephone response confirming order.....brilliant.
Deliverey, setting up and removing packaging....brilliant.
Deliivery men.....both extremely polite and curtious.
Will definately shop from and recommend Wellingtons in the future.

13 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your fantastic feedback. We’re delighted to hear everything went smoothly from ordering online through to delivery and installation. We’ll be sure to pass your kind comments on to the delivery team as well. Thank you for your recommendation and support, we look forward to helping you again in the future.

Beoordeeld met 1 van de 5 sterren

Took money. Didn't deliver item.

Ordered and paid on. line.
Got a email saying item not available.
I replied asking for my money back. Heard nothing. After 4 days asked what was happening. Promised refund. After a week had to chase again. Still no contact from them.

1 mei 2026
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Antwoord van Wellingtons Home Electrical

We are very sorry for your experience and completely understand your frustration.

Unfortunately, the item you ordered was not available in stock and we issued the refund immediately once this was confirmed. Depending on the payment provider and bank, refunds can take up to 10 working days to appear back in your account.

We sincerely apologise that this timeframe was not clearly communicated to you at the time and that you had to chase for updates. This is not the level of service we aim to provide and we appreciate you bringing it to our attention. Please do not hesitate to contact us if you have any other concerns

Beoordeeld met 5 van de 5 sterren

So impressed with the service

So impressed with the service. Great communication from start to finish. They were the most competitive on the item I purchased and even registered it for the warranty.

12 mei 2026
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Antwoord van Wellingtons Home Electrical

We’re delighted to hear you were impressed with the service and communication throughout your experience with us. It’s great to know you found us competitive on price too.

We always aim to make the process as easy and hassle-free as possible, so we’re pleased the warranty registration was helpful as well.

Beoordeeld met 5 van de 5 sterren

All the staff we dealt with where very…

All the staff we dealt with were very helpful. We got good advice in the show room on the choice of washing machines. The new machine was delivered on time and the fitters did a good, tidy job of installing the new machince and removing the old one.

9 mei 2026
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Antwoord van Wellingtons Home Electrical

We’re so pleased to hear our team were able to help you choose the right washing machine and that the delivery and installation went smoothly. We’ll be sure to pass your kind comments on to both our showroom staff and installation team.

Beoordeeld met 5 van de 5 sterren

All in all a great experience.

In urgent need of a new washing machine my local electrical store recommended Wellingtons. How glad I am that I acted on that. A very easy to navigate website offering very competitive prices and importantly, speedy and free delivery. With the installation bundle , changing a washing machine has never been so easy . All in all a great experience and I will certainly call on Wellingtons again if needs be.

10 mei 2026
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Antwoord van Wellingtons Home Electrical

We know replacing a washing machine is often something that needs to happen quickly, so it’s great to hear the website, pricing, speedy delivery and installation service all helped make the process easy and stress-free for you.

We really appreciate you taking the time to leave such lovely feedback and we look forward to helping you again in the future.

Beoordeeld met 5 van de 5 sterren

Very helpful staff and nothing too much…

Very helpful staff and nothing too much trouble

11 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your kind feedback. We’re really pleased to hear you found the team helpful and accommodating. Providing friendly, supportive service is something we take great pride in, and we appreciate you taking the time to leave a review.

Beoordeeld met 5 van de 5 sterren

Fast reliable polite service

Fast reliable polite service, the delivery drivers called before to check the times and called when they were on their way, fittend and removed everything very quickly, went through the workings of the machine before they left, I have use them again and I am waiting for delivery. I highly recommended them much better than the large corporate option.

6 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for such a lovely review. We’re really pleased to hear you were happy with the service from start to finish, from the delivery communication through to the installation and demonstration of your new appliance. It means a lot that you’ve chosen to use us again, and we truly appreciate your recommendation and support of an independent family business.

Beoordeeld met 5 van de 5 sterren

Fantastic Service As Always

Wellingtons is a local family owned shop and we have been purchasing our white goods here for years. Very knowledgeable and so so helpful. Just having our kitchen done and they are storing the products we have purchased until our fitter is ready to install them as we have limited space.

7 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your continued support over the years. It really means a lot to us that you continue to choose Wellingtons for your appliances. We’re pleased our team could help during your kitchen project and make storing your products a little easier while you wait for installation. We hope you enjoy your new kitchen and appliances once everything is complete.

Beoordeeld met 5 van de 5 sterren
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Antwoord van Wellingtons Home Electrical

Thank you for your feedback. We’re pleased to hear your order arrived on time and that everything was fitted well. We really appreciate you taking the time to leave a review.

Beoordeeld met 5 van de 5 sterren

quick and clean

quick and clean , good service

24 april 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your feedback. We’re really pleased to hear you were happy with the service and that everything was completed quickly and cleanly. We appreciate you taking the time to leave a review.

Beoordeeld met 5 van de 5 sterren

Excellent service as always

They were able to deliver my new freezer the same day as my old one stopped working

5 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your kind words. We’re so pleased we could help and get your new freezer delivered quickly when you needed it most.

We really appreciate your continued support and look forward to helping you again in the future.

Beoordeeld met 5 van de 5 sterren

Very professional!

18 april 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your kind feedback. We’re delighted to hear you found our service very professional.

We really appreciate your support and thank you for choosing Wellingtons.

Beoordeeld met 5 van de 5 sterren

Urgent need for a new machine

Urgent need for a new machine, delivered in 2 days and working well

3 mei 2026
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Antwoord van Wellingtons Home Electrical

Thank you for your feedback. We’re so pleased we could help when you needed a replacement quickly.

Great to hear your new machine was delivered within 2 days and is working well. Thank you again for choosing Wellingtons.

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