Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Toon meer
Bedrijf heeft geantwoord
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After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Toon meer
Bedrijf heeft geantwoord
Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Toon meer
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Contactgegevens
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Verenigd Koninkrijk
- 0800 280 8008
- info@wetrooms-online.com
- wetrooms-online.com
3,7
Gemiddeld
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to browse and find great quality…
Easy to browse and find great quality products with exceptionally lightening fast delivery.
29 maart 2022
Great Service Great products Great staff
28 maart 2022
Amazing Price AND Customer Service
I had previously placed an order with an alternative supplier but was let down by the sloped delivery date so went online and found wetrooms-online.com
I ordered a similar style produce which was £50 cheaper and included next day free delivery. Saving me a total of £130!
Regrettably only one of two parcels arrived the next day. I immediately called and spoke with Josh in the customer services team and he has worked tirelessly with the courier to ensure my delivery was completed/sorted.
He kept me updated with phone calls as well as emails and even expressed shipping a replacement item if we could not get the couriers to re-deliver the missed item.
I want to thank Josh for his excellent customer service, whilst these things can happen it’s a mark of a company as to how the staff respond. Josh was exceptional.
I don’t plan any more wet rooms myself but will highly recommend to anyone else.
28 maart 2022
Review zonder uitnodiging
I WANTED SOME AQUA BOARD FOR MY WET…
I WANTED SOME AQUA BOARD FOR MY WET ROOM,I FOUND THIS COMPANY ON THE INTERNET,WHAT LOVELY PEOPLE,THEY HELPED ME OUT,I ALSO NEEDED A SHOWER TRAY TOO,I TOLD THEM WHAT I WANTED AND AS SIMLPE AS THAT IT WAS SORTED,THEY ARE VERY PROFESSIONAL,WOULD RECOMMEND TO ANY ONE.
25 maart 2022
Very responsive and gave expert advice.
24 maart 2022
Spot on
I received a phone call after ordering to let me know my order was being dispatched from 2 warehouses. 2 deliveries arrived the next day as promised. Will definitely be using again very soon
20 maart 2022
Great service plenty of good advice…
Great service plenty of good advice delivery time excellent thank you
17 maart 2022
Excellent service
17 maart 2022
Excellent service and information
14 maart 2022
Great service
14 maart 2022
Absolutely excellent company to buy…
Absolutely excellent company to buy from very quick delivery would highly recommend this company
8 maart 2022
Very quick delivery
Very quick delivery, fair prices ,no complaints with first order, will be using again in future
8 maart 2022
Delivery was quick with good…
Delivery was quick with good communication. Had an issue with spilt packaging which was prompty and replaced the next day.
7 maart 2022
Supplied a one-piece waste trap for…
Supplied a one-piece waste trap for infinity shower tray that seemed almost impossible to fit and test for a watertight fit AKW TF75.
Could not supply any information of any kind on how to fit the trap. Refund offerd but would have to pay return post and conditional on what they deemed to to be in good order. Despite it still being in package. Would not use again
Rubberduck bathrooms have a much better customer service.
7 maart 2022
Antwoord van www.wetrooms-online.com
Dear Tony,
Thank you for leaving a review. In the interest of fairness, I would like to add further context to your comments.
You approached us with photographs of an old broken drain outlet, which you needed to replace.
Based on these photographs we identified it as an AKW TF75 drain. We did not see photos of the tray, nor did we supply the tray. From the photos supplied it looks as if the installation had been fitted some years ago.
When you approached our customer service staff regarding difficulties fitting the drain, they spent some time on the phone with you (in excess of 30 minutes), suggesting solutions and answering your questions. We even contacted the manufacturer for further advice, although admittedly this was limited. I understand you also contacted the manufacturer, and they could not provide further details to you either.
To our best of knowledge, based on the photos and information given by you, we supplied a like for like drain, and therefore there was no reason why this would not fit. Our customer service staff advised that there was a strong likelihood that the drain, and thus tray may have been originally fitted when there was better access to the underside of the installation to fit the drain.
As you felt that you could not proceed with the installation of the drain outlet, we suggested that you could return the drain for a full refund. As per all returns of this nature, the item must be in a re-saleable condition. I’m sorry that you find this an unacceptable condition of return or refund, however this is a common term for the return of any item, that is no longer wanted / needed or purchased in error, across the ecommerce sector.
Yours sincerely,
Mathew Whiteley
Operations Director
Wetrooms Online Ltd.
Great delivery of items
Great delivery of items. Simple and straightforward process with plenty of communication relating to delivery.
7 maart 2022
Brilliant Service and helpful staff…
Brilliant Service and helpful staff made the purchase very easy .
2 maart 2022
First time I’ve used wet rooms on line…
First time I’ve used wet rooms on line but will definitely be using them again, good price, good product and fast free delivery!
1 maart 2022
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