Received diffusers on 29/11/24 - fabulous products so l have to say it is well worth the wait and frustration caused by :- No goods received nor explanation why the delay after 10 days of placing o... Toon meer
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Lees wat reviewers zeggen
I ordered a green leaf tomato candle on 18th January but I haven't received this or heard from Whax
I’ve used the Whax hand sanitiser gel before, I like that it does not leave my hands feeling dry. I also like that I believe, I could be wrong, that since my initial order in the first UK lockdown, th... Toon meer
Bought a diffuser from Labels, bottle said Lime Basil and Mandarin but smelled nothing like this, was more of a horrible oudh smell. Contacted Whax but noone was interested in refunding the product sa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whax is a family-run candle, diffusers and room spray producer based in rural Herefordshire. Our team of artisan chandlers all work for us because they share our passion and enthusiasm for quality, fair pricing and every aspect of creating a great British product and brand. The Whax brand represents simple, modern sophistication We believe that this makes us different from other producers and products on the market.
Contactgegevens
Unit 3a Whitestone Business Park, HR1 3SE, Hereford, Verenigd Koninkrijk
- 01432 530026
- info@whax.co.uk
- whax.co.uk
2,6
Slecht
35 reviews
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Disappointing
I ordered a green leaf tomato candle on 18th January but I haven't received this or heard from Whax
18 januari 2025
Was told my candle would be delivered…
Was told my candle would be delivered in2-5 business days. It’s been 8 so far. Still no candle.
6 december 2024
GREAT PRODUCT BUT POOR CUSTOMER CARE
Received diffusers on 29/11/24 - fabulous products so l have to say it is well worth the wait and frustration caused by :-
No goods received nor explanation why the delay after 10 days of placing order.
Two emails sent to query this but no reply or interest shown by company.
Payment taken but customer left wondering what's going on.
18 november 2024
I ordered 4 room sprays on 17 October…
I ordered 4 room sprays on 17 October 2024 and have still NOT received my order. I have sent 3 emails requesting where my order is and have had no reply. I have telephoned the landline 5 times however the number does not even connect. Please can someone reply to me or refund my credit card ? Thank you.
17 oktober 2024
Lovely smelling candles I love them. .
I so love the fragrance of your candles. They make my house smell lovely. And it’s lovely you’re not far from me. I love supporting local businesses.
31 januari 2024
Good
Pleased with purchase.only niggle is the spray isn’t very good as it has to be pressed quite a few times to release the scent
11 november 2023
Awful customer service
I ordered several items three weeks ago and they never arrived. After a short initial response to one of my enquiries, customer service fell silent. Avoid.
6 november 2023
Beautiful fragrances and lovely…
Beautiful fragrances and lovely presentation.
Arrived a little over packaged but very safely and on time.
Perhaps a little on the pricey side.
18 augustus 2023
Diffuser not as described
Bought a diffuser from Labels, bottle said Lime Basil and Mandarin but smelled nothing like this, was more of a horrible oudh smell. Contacted Whax but noone was interested in refunding the product saying Labels was nothing to do with them. I had bought this product before so know that it did used to smell like described.
5 maart 2023
Review zonder uitnodiging
Buy with confidence.
Great product and superb service. I would not hesitate to buy from Whax again.
13 juli 2022
This is truly a great company to deal…
This is truly a great company to deal with. I ordered a tomato leaf candle from them as Jo malone has stopped doing theirs in an affordable capacity. Although the fragrance of the candle is not the same nor is the price and I was very happy with my purchase and even more impressed with the customer service I received. Great job
7 januari 2022
5 star product and service
I’ve used the Whax hand sanitiser gel before, I like that it does not leave my hands feeling dry. I also like that I believe, I could be wrong, that since my initial order in the first UK lockdown, the price has gone down not up. Whax are my go to company for hand sanitising gel and I see no reason not to continue using them going forward
3 januari 2022
Super customer service and divine…
Super customer service and divine tomato scented candle! Thank you!
3 december 2021
Good products and good service
Have been buying from Whax for best part of 2 years. Always prompt service. Thank you.
17 november 2021
Best candle ever- the scent is perfect
14 november 2021
Always lovely fragrances and always…
Always lovely fragrances and always lovely service.
Wish the bottles of room spray had better pumps though!!
11 november 2021
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