Wheelie Bin Storage Direct Reviews 

1.123
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great quality and very solid. We have already had several positive remarks from people in our village about how good it looks. Our quadruple unit took quite a while to construct, it was also wet and t... Toon meer

Beoordeeld met 5 van de 5 sterren

The ordering process online was v easy and communication was efficient and extremely helpful when arranging delivery, which was on time and without any issues. The bin store is well made and took 2 o... Toon meer

Beoordeeld met 5 van de 5 sterren

I wanted a wheelie bin storage unit for my new home and searched the net for suppliers. Wheelie Bin Storage.co.uk looked the quality web-site and they offered various combinations of wheelie bin stora... Toon meer

Beoordeeld met 5 van de 5 sterren

After a lot of research we chose this wheelie bin store based on aesthetics and the reviews. Not the cheapest but now it is in position we are delighted with our new store. The build was straightf... Toon meer

Bedrijfsgegevens

  1. Tuinmeubilairwinkel

Geschreven door het bedrijf

Disguise your wheelie bin with a top quality wheelie bin storage unit. Browse our range of premium build bin covers today. Made in the UK. Free delivery.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(1.123)

85 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Goods not received

I paid £549 for a quad wheelie bin storage on 12th August. I have received no goods.
I have contacted the company many times and received no answer,
I have now had to raise a s75 fraud dispute with the bank. Order no: 88056. I received a tpn pallet consignment number but it has no tracking it says no pod. I received a call saying I would get a delivery. But it never came. Then more emails have gone unanswered.

12 augustus 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Dear Lauren,

Thank you for your feedback. We are sorry to hear about your disappointment regarding your recent order and would like to provide some clarity on the situation.

Order Confirmation and Initial Communication: You placed your order with us on the 12th of August. We received your request for a delivery update 25 minutes after the order was placed, and we responded within 5 minutes with the information available at that time.

Further Updates: You reached out again on the 23rd of August. We responded within a couple of hours with the latest update on your order status, informing you that your order was shipped on the 22nd of August, with an estimated delivery during the week commencing the 2nd of September. This timeline was in line with our stated lead times.

Evening Emails: On August 27th, you sent four emails within a 45-minute window after our standard business hours. While we do not typically operate outside of these hours, we do check periodically and responded to you as soon as possible (in under an hour), apologising for the delay and explaining that we were investigating the issue with the delivery.

Delivery Issue: We understand your frustration regarding the delivery not arriving as expected and the lack of an update. Unfortunately, the haulier did not inform us of any issues, so we are also in the dark as to why the delivery was not made. We are currently chasing them up to get an update, which we'll have in the morning.

Regarding your decision to raise a Section 75 fraud dispute with your bank, we believe this is an overreaction, as we have been transparent and communicative throughout this process. We are a legitimate company committed to resolving your issue and ensuring customer satisfaction. We are actively working to address this situation and will continue to communicate with you until it is fully resolved.

As per our email, if you would prefer a refund or if there is anything else we can do to rectify the situation, please let us know.

Kind regards,

WBSD.

Beoordeeld met 5 van de 5 sterren

Bin store…

James kept in touch with regard to our order very promptly throughout and after there was some delay in our receiving it!
After a Lack of communication from delivery depot to ourselves he made sure he intervened and arranged a quick delivery date

21 augustus 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Thank you for the review 👍

Beoordeeld met 4 van de 5 sterren

Quality product

Received our bin storage on a date agreed and everything was received with all the hardware in separate bags making assembly as straightforward as could be with clear instructions. Would recommend that 2 people put this together as it is heavy to manner. Very pleased with the quality of the storage bin

12 augustus 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Thank you.

Beoordeeld met 5 van de 5 sterren

Love the bin store

Love the bin store. Looks solid and well made and best of all, made in the U.K.. Ordering and delivery process excellent. Was a bit nervous about buying it online as difficult to judge quality but wasn’t disappointed.

Not sure yet how well it will weather as too new to tell but from all the bin stores I’ve seen, it is higher end.

14 juli 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Thank you for the review. To help prolong life, we recommend adding a coat of wood stain every year or so. Restol Wood Oil, for example.

Beoordeeld met 5 van de 5 sterren

Get your base level!

4 Bin Storage - Well made, decent fittings, and easy to assemble by one person. Key to a symmetrical finish is a level base to build on. I thought my drive was level but I ended up with a lot of shims to keep everything straight. Looks good now it’s done and it’s ready for painting. Recommended.

20 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased the large wheelie bin…

I purchased the large wheelie bin storage 2 door unit. It took almost 2 weeks to arrive after payment (I had to chase them because you don't get any update) upon arrival it was very cheaply made the workmanship was awful some panels where cut shorter then the other it felt very flimsy not made to a solid standard I had to request one side panel to be reordered because not even my carpenter could repair it. After waiting 10 days they had sent out the wrong side panel (seems following a straightforward instruction was too difficult) then had to wait another week for the correct panel no fast delivery no complimentary discount a 'sorry, that was our mistake' was all that was given. I would never recommend this company to anyone. 2 months and thankfully a very skillful carpenter/handyman I hired the bin is complete. - please take warning.

30 juli 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Thank you for sharing your feedback. While we acknowledge that there was a delay due to an initial issue with one of the panels, we promptly replaced it at no cost to you. Unfortunately, a mix-up occurred with the replacement, which was rectified as quickly as possible.

We aim to provide quality products and efficient service, and we’re confident that the completed unit meets the expected standards. While we don't offer additional compensation in such cases, we addressed the issue in full and ensured the product was delivered as intended.

We appreciate your understanding and are glad to hear that the unit is installed and ready for use.

Kind regards,

WBSD.

Beoordeeld met 4 van de 5 sterren

Very nice

It looks very nice. We weren't here when it was being put up but we have seen it and we are entirely happy. Wish you had let the deliverer know about our absence and that the installation would be done by someone else though!

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Very reassuring purchase experience, with a double check on size.
At first I thought these were expensive… then I saw the price of an equivalent, very well known national organisation… almost ten times the cost. Seriously!

Very easy to put together, great quality, easy access, and looks approximately 15 million times better than a bunch of buns on the patio.

Would I recommend? 100%

8 juli 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Like the wooden construction…

Like the wooden construction Unfortunately there were one or two defects with the timber components. Was able to effect my own repair without returning damaged parts

8 juli 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Hi,

Thank you for the feedback.

Apologies for any defects present. We didn't know about this until your review, so while we appreciate your initiative in making repairs, our recommended approach is to contact us upon discovering any defects so we can remedy them.

If you want to email us some pictures of the fixes, we can take a look. In some cases, it doesn't need to be an entire panel replaced to resolve.

Thanks,

WBSD.

Beoordeeld met 2 van de 5 sterren

Not very well built

Not very well built, mainly uses staples so very flimsy. Doors are a poor fit and edges rough and not even. Planks on lids all lifting up due to cheap use of staples

22 juni 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Hi,

Thank you for the feedback.

Can you please email us some pictures so we can take a look (Send to help@wheeliebinstoragedirect.co.uk)

The doors shouldn't be a poor fit on a level surface, nor should the lids be lifting up.

Thanks,

WBSD

Beoordeeld met 4 van de 5 sterren

Quality product

Good quality product. Goes together well but instructions could do with more detail on orientation of parts and differences between very similar parts. Fits well, looks good. Definitely a 2 person assembly job.

2 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great looking bin store.

Delivered when it said. All parts well constructed. Made a great looking, sturdy bin store. Took several hours with 2 people to put together, but not used to doing things like this. Chain to lift lid good. Only negative is that the lids ate very heavy.

18 juni 2024
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service by James. I was kept informed every step of the way with my order. I’m very impressed by the quality of the product and would highly recommend.

10 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good product and easy to assemble

Good product and easy to assemble. Hides our ugly wheelie bins now that regulation changes mean we have to have 4. Very helpful organising delivery to my neighbours house as was away at the time. Only slight negative is that delivery timescale was longer than advertised on website. Otherwise, all good and recommended.

16 juni 2024
Review zonder uitnodiging
Logo Wheelie Bin Storage Direct

Antwoord van Wheelie Bin Storage Direct

Thank you for the feedback.

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