Wheels Motorcycles Reviews 

262
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I rang a few times asking about a used Honda bike, and general advice on buying a used bike in general. As a new rider looking to purchase their first motorcycle, the customer service felt a l... Toon meer

Beoordeeld met 5 van de 5 sterren

Just picked up my Aprilia RSV4 Factory from Wheels Motorcycles and couldn’t be happier with the experience. The whole process was smooth from start to finish, with friendly and knowledgeable staff w... Toon meer

Beoordeeld met 5 van de 5 sterren

Hi,I am very satisfied for service which I have received buying my next Suzuki Hayabusa.Joe salesman is very professional person …If you will decide buy the bike from there,always first ask about Joe... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently purchased a new Honda CL500 from Wheels. Steven Nuttell dealt with my enquiries, through to ordering and collection with complete professionalism. Although I live around 100 miles away,... Toon meer

Bedrijfsgegevens

  1. Motorzaak

Geschreven door het bedrijf

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

262 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(262)

44 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Shocking

All I can say is , I have the most horrible experience with the after sale team that’s after I have purchased 8k motorcycle
This is addition to my first review after I read what wheels motorcycle put .
First of all I am new to all this and I followed what I you guys said and n one called me or follow up after I brought the bike surely that’s something you do with customers when they buy new bike .so I came for 2 services as I was advised and then I didn’t even use the bike that much as it’s been sitting in the garage anyway . So one the person that I spoke to was so rude about it two why I haven’t been advised to do these things as even if the bike didn’t do mileage yes as I mentioned I don’t know much about bikes and it’s my first bike but instead I had you should’ve done this and you should’ve done that and when I asked you can always ask the sales man that sold me the bike if he did explain things properly the answer was he is not with us anymore but we are sure that he did so basically I am laying.
I had brand new cars before and they always remind you when something needs doing to your car and they call you to check if you still happy with your car and in this case you didn’t do non of that you didn’t even bothered to ask how is the bike so anyway the bike is new touch wood nothing will happen to it and I got it serviced by a Yamaha dealer and I will sell it next year but one thing for sure you the one lost my custom and I will never step a foot in one of your branches .

5 augustus 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

I have followed this up with the sales manager in regards to your review. On our records it shows you purchased your motorcycle approximately 3 years ago meaning your manufacturers warranty would have expired by the time of your phone call. We also would like to point out that you had only had your bike serviced at the 600 mile service but no other services with Wheels branches after. Our Lifetime Guarantee states that to continue your guarantee that the bike must be MOT'd & serviced with us at the correct intervals which you did not adhere too.

We appreciate your frustration and wish you all the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Great service

Great service from knowledgeable, friendly staff. Ended up buying a new lid and new boots.

26 juli 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Karen,

Thank you for leaving a 5* review for your recent purchase!

Beoordeeld met 5 van de 5 sterren

fantastic after sales service

The best online purchasing experience I've ever has. Ordered 4 items. All arrived as scheduled. 2 were a bit small/tight.
Discussed with sales and returned and exchanged but what made it extra special was the jacket was custom made to fit a zero extra cost. Fast replies and what I consider above and beyond service. I will 100% purchase from these guys and girls over and over.

7 juli 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review on your recent purchase and exchange with our clothing team! Always happy to help and we hope to speak to you again soon!

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Absolutely awesome!

Absolutely awesome! I ordered a Dainese t-shirt around 3pm and it was delivered the next morning. Excellent service and wouldn’t hesitate to recommend.

18 juli 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Jane,

Thank you for taking the time to leave a 5* review on your purchase. We're pleased you were impressed with the quick delivery!

We hope to hear from you again soon,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Great price and delivered on time

Great price and delivered on time. Kept updated throughout process.

15 juli 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thank you for leaving a 5* review for Wheels Motorcycles! We hope you enjoy your purchase.

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Joe was an absolute pleasure helped me…

Joe was an absolute pleasure helped me out sorted everything there and then can't thank him and matt enough the pair of then ild never think of going anywere else in the future from now

17 juli 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Matthew,

Thank you for leaving a 5* review on Wheels Motorcycles! We're glad Joe & Matt were able to help you! I'll pass along your feedback to them too.

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Above and beyond helpful

Took bike in for first service on the wrong date but no problem for Wheels as they did it anyway! Friendly staff and fantastic service thank you very much.

15 juli 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Lisa,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles! The team were happy to help!

All the best,
Wheels Motorcycles

Beoordeeld met 4 van de 5 sterren

Very Good

Great choice of products at competitive prices and delivered very quickly. I would definitely shop here again

5 juni 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thank you for taking the time to leave a 4* review on your recent purchase from Wheels Motorcycles,

We hope to hear from you again soon,

Thanks,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Very Friendly staff

Very Friendly staff. Professional service received. Also used one of their z400s for the day while I waited for my service to be done. So had a little potter about on a bike id never tried before :)

7 juli 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Stephen,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles. We're glad you had a great experience with our service team and enjoyed your courtesy bike too!

We hope to see you again soon,

All the best,

Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Great product

Great product . Great price. Really fast delivery. All the things you could ask for.

20 juni 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thank you for taking the time to leave some feedback! Hope to hear from you again soon.

All the the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Buying Aprilia Rsv4

Thanks to Joe Scott and his Team for supplying servicing Shodding and delivering my 2020 Rsv4 outstanding service. Thanks again Joe.

7 juni 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi James,

Thank you for taking the time to leave a review with your purchase the Aprilia RSV4. We're pleased you were impressed with Wheels and Joe and the rest of the teams help. We hope to hear from you again soon.

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Ive bin to the store and both of the…

Ive bin to the store and both of the female staff that helped me with my boots were excelent very nice and lovely and able to have a giggle and ordering online easy ans very quick... great place to send ur money

11 juni 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Lee,

Thank you for the 5* Review of Wheels! We're glad the team in clothing were able to help and had a fantastic experience.

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Very happy with 'Wheels Motorcycles' in…

Very happy with 'Wheels Motorcycles' in the purchase of my new Motorcycle.

10 juni 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Graham,

Thank you for your 5* Review on Wheels! We hope to hear from you again soon.

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Joe was fantastic and very…

Joe was fantastic and very knowledgeable, if he didn’t know the answer to our questions he found out for us. Very efficient friendly and helpful, we would 100% recommend.

2 juni 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review for Wheels Motorcycles! We're glad the team were able to help. I'll pass your feedback along to Joe too

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Top service from Josh and the guys at…

Top service from Josh and the guys at wheels… quick and easy, helped me where i needed

28 mei 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Thomas,

Thank you for leaving a 5* review about your recent purchase from Wheels! We're pleased the team could you help you and we hope to hear from you again soon!

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Great online experience buying clothing…

Great online experience buying clothing highly recommend 10 out of 10

26 mei 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Matthew,

Thanks for taking the time to leave a 5* review about your recent purchase! We're glad you had a fantastic experience and we hope to hear from you again soon!

All the best,
Wheels Motorcycles!

Beoordeeld met 5 van de 5 sterren

How to compete online from bricks and mortar: great service

Great order processing (got a call to set my mind at rest on a delivery). Product was very substantially discounted against all major retailers, even tho it is a best seller and current stock. Not my first, and def not my last, purchase

4 mei 2023
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Rik,

Thank you for taking the time to leave a 5* Review on Wheels Motorcycles. We're happy you found a great deal and your order was accommodated.

We hope to hear from you again soon,

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Initial Support and Ongoing Support

I bought my first bike, an Aprilia Tuono 125 through Wheels and received excellent service from Matt Frantom and the Team.
Over the winter the battery went flat and it reset to km/h. I followed the manual, googled and spent hours trying to set it back to mp/h, mp/g to no avail. At the end of my tether I emailed Wheels on a Sunday. I received a call from Tony, the Service Manager about 9:30 on Monday morning talking me through the process and offering hints and tips. When I got back to my bike in the evening, within a minute I was back to mp/h. It may seem like a small thing, but small things matter! Cannot recommend the Team enough!

15 mei 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Richard,

Thank you so much for your 5* review of Wheels Motorcycles. We're happy you had an excellent experience with both our sales & service teams. I'll also pass on your feedback to both Matt & Tony.

All the best and we hope to see you again soon,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Joe gave excellent level of service as…

Joe gave excellent level of service as he has on the 4 previous bikes I've bought through him. Definitely recommend and no doubt will be there again. Thanks

12 mei 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi Julia,

Thank you for your 5* review for Wheels Motorcycles! We're glad to hear you had another excellent experience with us. I will pass on your feedback to Joe too!

All the best,
Wheels Motorcycles

Beoordeeld met 5 van de 5 sterren

Mutt 250 Super 4 purchase

Purchased a new Mutt 250 Super 4 from Wheels and was looked after by Darren. Even though the bike was a much lower retail price than many others on offer i was shown every help, courtesy and the best level of service i could hope for.
A really great experience and my first time using the Company.

3 mei 2023
Review zonder uitnodiging
Logo Wheels Motorcycles

Antwoord van Wheels Motorcycles

Hi there,

Thank you so much for your amazing 5* review of Wheels Motorcycles! We're pleased you had such great service and an easy time purchasing your Mutt. I've passed your feedback on to Darren and we hope to see you again soon.

All the best,
Wheels Motorcycles

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