Where's That From Reviews 826

Speedy response to order. Nice quality and reasonable price.

Gorgeous heels, fast delivery and comfy heel height. Look fab with most outfits.

Great collection of shoes, fairly priced

Impressive collection ..something for everyone

Very fast posting and wow what a lovely shoe iv brought these to go with a navy dress for my Xmas party (first one in 15 years) so I thought I would make the effort. Even my daughter likes the shoes and she never likes anything I buy, quality is excellent I carnt wait until December to wear them thank you

Easy to order as guest, really pretty boots cant wait to wear out

I ordered a great pair of boots off Where's that from via Debenhams website. Good quality and great fit. Would order this make again and would recommend to other people.

Easy to use, love this site! Amazing discounts for amazing items

Great shoes they go with everything very classy and lovely colour in nude. Am loving them .

Fab experience. Staff extremely helpful. Great quality boots. Look forward to wearing them this cosy season. Easy to order online. Will be back for more

I ordered a pair of shoes for a wedding through Debenhams which came from third party supplier Where that’s from.
I wasn’t in when Royal Mail delivered so went to pick them up from sorting office on 16th September. However, when I got there the parcel was in a plastic bag with damaged on it and box inside was opened, there was one shoe in it. I was asked if wanted to refuse parcel which I obviously did as not much use with one shoe.
On 24th September I received a message from someone local to me with similar address (different postcode) to say they had got a parcel for me from RM wrongly delivered to them which I went to collect. Upon collection it was shoe I had refused still in bag with damage sticker on and refused box ticked.
I took it and said would contact Where that’s from/Debenhams direct.
After lots of messages and me sending several pictures they have basically accused me of making false allegations as was sent out in tact and apparently Royal Mail don’t use different packaging for health and safety reasons and never deliver to wrong addresses. Although I receive parcels for wrong addresses all the time they think I went to the bother of printing a Royal Mail label myself for a pair of £25 shoes.
I offered to send it back but weren’t interested and fact they have accused me of lying to them is disgusting.
Reading other reviews lack of customer service seems to be an ongoing problem and maybe Debenhams should be looking at them as a third party supplier.

Product as described and delivered in a timely manner!

Quite easy to browse and variety of products

Amazing brands at affordable prices, free returns and free delivery most of the time

Love the offer of free shipping! Shoes look gorgeous and in a range of colours it was hard not to buy them all

Really great service received through online purchase, keep communicating all the time, even free of post for return. Best online experience. Recommend

Within hours of placing my order my boots had been dispatched. I was sent notification of dispatch with tracking information. Great service.

I ordered shoes from where’s that from for the first time! They looked lovely design wise and I am waiting to try them on.