Whipmats Reviews 231

I cannot stress how poor Customer service is , the quality of these mats is awful, thin fake leather badly stitched and shocking colours. My complaint was met with a number of e mails demanding photos of the fit which was not relevant to the issue. Point blank refusal to help, offering a partial refund starting with 10% rising to 50%. I despair, waste of £100.

having followed the installation video, I am still at a loss to understand what purpose the lozenge-shaped fixings are for.
Their position high on the sides do not correspond to any feature on my 2022 Hyundai Kona hybrid.
The mats fit well enough just using the velcro pads, but I am concerned they may slip over time.

My friends bought mats from this company, and none of them fit. The company just made excuses through long email threads and offered a very small refund.

Good quality good service and a good price.

There were some bad reviews but I thought I would give it a go. The mats came in a couple of weeks. They are not leather or certainly don't appear to be. They are a fair quality and wipe clean easily. They fit quite well but take a bit of fiddling with to get right. They look good though and I think they will be quite hard wearing. I would say they are worth the money and look good. I am pleased with my purchase.

First order drivers side did not fit correctly.Contacted the company new one arrived quicker than the original order.Well pleased.

This online purchase has proven to be a highly unsatisfactory experience. Upon receipt, the mats exhibited significant manufacturing defects, specifically in the stitching, which resulted in the material separating. Despite numerous attempts to resolve this issue through multiple photographs and over 30 emails, the promised replacement set has yet to be delivered. Both the product quality and the customer service provided have been exceptionally poor, and I strongly advise against purchasing these items.

At first when my mats arrived I was frustrated, they just did not fit, but looked good. I wrote, not sure what kind of response I would get. I was asked for photos and video and from there on the attention I rec’d was first class. New mats on the way, no quibble, no return mats to help put you off or cost. New mats arrived soon after, fitted fine and look great! The attitude of customer care was simply outstanding!

Well they have changed names to try and hide their terrible feedback, now called whipmats.com not .co.uk
You are most likely reading this because you have already bought them and looking for some recourse, firstly if you have not yet already, contact your bank and start a charge back, once you are paid back by your bank ignore the BS emails from whipmats about debt collectors there is nothing they can do at all. they are 100% liars and will say anything to avoid refunding you. how they are legally allowed to still operate in the UK is beyond me.
when you see adverts on social media, help others by posting on their adverts how crap they are and to read the reviews here first before ordering so at least some people dont get scammed.

Avoid this company. Bought matts of them and didn’t fit on my car, I was chatting to someone on their Facebook messenger they were replying and asked me to leave a positive review till I sent them picture of my Matt not fitting then they ignored me. I emailed and didn’t get any reply of their customer services.

Also when you order they don’t send you tracking number and information, you wouldn’t know what couriers will be delivering. Their website will show you the tracking but doesn’t give much information and tracking number

The quality is very good, fine leather and the mats that fit in perfect. However the sizing is a bit off. The front leather flooring doesn't quite fit either sode of the seat railing. Making it slightly warp. Had to purchase extra double sided sticky velcro to ensure it stays down.

I would select ZERO STARS, but CAN’T!!
DO NOT BUY FROM THIS COMPANY, !!!!!!!
The advertising sounds great, the product is rubbish… lightweight, cheaply made, PERMANENTLY CREASED.
WORST STILL…The customer service is very Chinese-esque = NO REFUNDS

AVOID AT ALL COST!!!!!!!
Ps, I most certainly haven’t been paid for this review!! 😡😡😡😡😡

Update
Whipmats are saying I am out of the 14 day refund period.
I’m in the process of doing a charge back through my bank.
So disappointed.
The car mats are nothing like the ads used on the website. They are flimsy and cheap. They don’t fit properly and don’t stay in place. I contacted the company and told its wear and tear, I’ve had them 11 weeks and they have been fitted for 8 weeks.

Paid £99 for a complete set of mats for a Kadjar with a GT Line logo, what I got was a Renault logo which I never asked for and cheap looking mats. Delivery took weeks and was addressed from China. I tried to contact this company without any success, I then emailed my bank to start a dispute and even they could not get in touch with them so my money was returned. I have now been contacted by an Alfie Jones who purports to be the owner of the company and have been threatened with debt collectors. I have told him they have never been fitted, have been supplied wrong and can be returned in the original packaging if they give me their details.On searching companies house Alfie Jones is not listed or connected to the company but two people from the Philippines are and they live in the Philippines. This company is not to be trusted, also one of the companies with company number 17102521 was only registered in March 2026.

Well made but width came up about 2cm short for a nice tight fit but are secure with fittings supplied and look. Nice

Everything is great they fit well and were delivered quickly thanks you

Like so many others here, I purchased these mats in good faith and they turned out to be a poor fit and, trust me, the creases do not come out if you leave them in a warm room.
I could slag this company off in every direction, but the one thing I would like to warn you all about, is if you make a chargeback as I did, even when the credit card company finds in your favour, they will send you an email saying that your case was rejected, and divert to you to a payment platform saying that you should pay now before you incur any interest charges. I almost did this but then looked at the very bottom of the page to see that it was from Whipmats. They then sent nuisance emails for the next few months threatening you with all sorts including debt collectors when really they don’t have a leg to stand on.
I still use mine because they are good at collecting dirt and mud from your shoes, but they really are a terrible fit and mine arrived with huge BMW logos on, which I expressly asked them not to send.
Avoid, avoid avoid

I’m Still Waiting For My Back Mats.Im Waiting To Get Them Before I Fit The Front Ones But They Look Well Made,I’ll Give Another Review When I Get Back Ones And Fit Them.

Scam! Avoid
-bought a set, never arrived
-their website is now blocked too

Excellent product, Perfect fitting and good quality material 👌 worth buying