WHMCS Global Services | WHMCS Development Company Reviews 204

TrustScore 4.5 uit 5

4,3

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Beoordeeld met 2 van de 5 sterren

great company and software is great and well worth 5 star, however. im giving it a 2 star because they don't listen to customers, people have been asking and waiting 6 years for a simple plugin to a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I originally reached out to WHMCS Global for some custom work that we have currently put on hold but in the meantime, We bought their VUE JS + WHMCS One Step Checkout Order Form. What an amazing ord... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great experience with WHMCS Global Services for more than 6/7 years. I’ve worked with their modules before, and was given all the help needed. The Hetzner Cloud integration is especially solid. The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I work with WHMCS Global Services since 2016 and I was always happy with their solutions. That time we received from a payment gateway provider an emergency mandatory upgrade to put in place. We... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Create wide markets globally and extend the limit of providing your web hosting services with our WHMCS modules. We offer WHMCS solutions that empower your hosting business growth with some exceptional features that render the result-oriented solutions for your online business.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

204 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Exceptional Communication Experience with Harpreet

I had the pleasure of experiencing exceptional communication with Harpreet, who provided me with outstanding service. Harpreet's attention to detail, prompt responses, and dedication to ensuring a seamless experience truly stood out. Their professionalism and friendly demeanor made the entire process a breeze. I highly recommend Harpreet for anyone seeking top-notch service with a personal touch. Thank you for the wonderful experience!

9 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Decent all around. Could be better and more affordable services...

Update (25th of April 2024)
After spending more and more time on this template, more bugs appear unfortunately. We managed to resolve most of them by ourselves. But the coding, or better said the scripting, is poorly done. Loaders are not responding/working correctly. CSS (fonts) issues here and there. We already had to spend many hours to get stuff fixed by ourselves.

Also WHMCS Global Services charge a lot of money for simple changes/customizations. We asked so far for two simple things; for one they asked 125 USD (10 - 12 hours work) and which we resolvd in less than 30 minutes (!) and our latest issue was with the cluttered/messy billing cycle choice in the product selection (it's a complete mess and doesn't work correctly with mobile browsers). For this last change (or better said to fix the script/template) they said it would be 16 - 20 hours of work (which would be around 175 USD)! Absurd...

We purchased the open source version for 280 USD so we can make our changes. And now they want to charge us almost the same amount for fixing (seperating) the billing cycle from the product selection, so the order form is more user friendly (as it was advertised).

They advertise their product (WHMCS One Step Checkout Order Form Template) and I quote: Coded to Perfection
Well I can tell you one thing; it's far from being perfectly coded. We experienced a ton of bugs. One bug was deal-breaking as the cart prices weren't updated correctly when you changed the billing cycle. And WHMCS stated that they never ever received this complaint from any other customer. Yeah right. It simply didn't work from the start! Period.

Also WHMCS advertises this and I quote again: Fast and UI/UX friendly. Well it's not fast. Cart updates are still slow... I am starting to regret we didn't purchase the Lagom version. That one seems way more professionaly developed and better coding, however the open source is way overpriced (when I looked it was 1249.95 USD). So the WHMCS version (One Step Checkout Order Form Template) didn't look that professional (by far), but we thought we could tinker/change it simply to the way we wanted it to work... In the end it's riddled with a lot of issues, bugs and other problems. We are now re-thinking of taking our losses and keep our old order form instead.

Sidenote; we ran a test with several customers and a whopping 90% (!!) thought the new order form (WHMCS One Step Checkout Order Form Template) was actually a step down from the one we currently use. Sigh. Also several had other issues with the form (bugs we didn't experience so far). So far this has been a very bumpy experience with WHMCS and their product. This will defintely be first and last product we purchase from them.

For the time being I will give it a rating of 3 stars, however I will update this depending on how things will work out in the end. I do not mind paying a little extra for increasing the performance and ironing out the buggy experience, however paying almost the exact same amount as we paid for the open source is absurd to say the least! Really disappointing.

Will keep this review up-to-date if things change...

Update (2nd of May 2024)
Increased the review rating a bit, because they have asked politely. We decided to pay the full amount for the changes, as we need them. Still kinda absurd.

Update (25th of April)
We decided not to use the plugin because of several performance (and more importantly) security flaws. We respect the security of our customers and therefor decided to ditch this WHMCS addon. Money down the drain? Yes 100%, however the safety of our customers is more important!

3 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Support was very responsive and provided me a documentation which has proved very helpful. Quick to have a meeting for clarity sake and be sure they are on track with your request. Currently about to order another customization request. I would definitely recommend.

6 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No money back

The WHMCS module was not working with my setup, and I asked for a refund. It's been 4 months, still waiting for my money back. Not cool.

15 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer support!

10 december 2023
Review zonder uitnodiging
Logo WHMCS Global Services | WHMCS Development Company

Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you @Anura, for the amazing feedback. We really appreciate your support as a customer and for sharing your positive experience with others. We look forward to continuing to serve you in the future!

Beoordeeld met 4 van de 5 sterren

Thank you for the Themes on Skyzone…

Thank you for the Themes on Skyzone Hosting
I can maximize my Design for our Services.
Your work is very usefull to use.

7 december 2022
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you @Denz, for the amazing feedback. We are truly grateful for your support as a customer and for sharing your positive experience with others. We look forward to continuing to serve you in the future!

Beoordeeld met 5 van de 5 sterren

I had a problem with the HostX template…

I had a problem with the HostX template and I was helped immediately and quickly!

1 december 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you, @Stephan F for taking the time to share your valuable feedback with us.

Beoordeeld met 5 van de 5 sterren

Simply Amazing service over the years

Simply Amazing service over the years, the team never fails me, they always have a solution if there might be a question. Just so grateful for this WHMCS Global Services support team.

I have 2 products and they have both been working great for many years.

Thank you for caring team we appreciate you!

29 november 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you @EAvS for the amazing feedback. Your support as a customer and your kind words mean the world to us. We eagerly anticipate the opportunity to continue serving you in the days ahead!

Beoordeeld met 5 van de 5 sterren

Nice staff, cool theme

The staff were super nice and patient, theme was easy to install and cool looking.

2 november 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you, @Vilmantas Varnauskas, for generously sharing your invaluable feedback with us.

Beoordeeld met 5 van de 5 sterren

We needed a custom adaptation of one of…

We needed a custom adaptation of one of their module and they took the time to listen to our need and made sure that the module was perfect for our needs. Great service and great communication with them.

1 november 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you, @Stephane Gendron for the amazing feedback. We truly value your partnership and are grateful for the opportunity to serve you.

Beoordeeld met 5 van de 5 sterren

What makes a product great is great support...

What makes a product great is great support. This team wants to help you fast and efficiently. Thank you for the greater support and products.

26 oktober 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you so much @Johnny for taking the time to provide us with your valuable feedback. We truly value your partnership and are grateful for the opportunity to serve you.

Beoordeeld met 5 van de 5 sterren

WHMCS Global assisted me in resolving…

WHMCS Global assisted me in resolving some configuration issues I had with mine and held my hand all the way. They are very supportive, and I am happy to recommend their service.

20 oktober 2023
Review zonder uitnodiging
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Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you @Anthony Kolade, for the amazing feedback. We are truly grateful for your support as a customer and for sharing your positive experience with others. We look forward to continuing to serve you in the future!

Beoordeeld met 1 van de 5 sterren

piggybacking the WHMCS name

Please note that they are piggybacking the WHMCS name and no way are affiliated or partnered with WHMCS. Be aware.

27 september 2023
Review zonder uitnodiging
Logo WHMCS Global Services | WHMCS Development Company

Antwoord van WHMCS Global Services | WHMCS Development Company

Hello dear,

We have already mentioned on our website at the bottom that "WHMCS Global Services is a 3rd party development site for WHMCS. WHMCS Global Services is a separate entity from WHMCS Ltd."

As we have checked you are not our customer and you are not using any of our services. If you have any queries or concerns about our services kindly write us on this email support@whmcsglobalservices.com. Our team will try their best to help you.

Beoordeeld met 5 van de 5 sterren

Great experience

21 september 2023
Review zonder uitnodiging
Logo WHMCS Global Services | WHMCS Development Company

Antwoord van WHMCS Global Services | WHMCS Development Company

Thank you @Sampath Alakanti for the amazing feedback. We greatly appreciate your partnership and feel privileged to have the chance to assist you. Looking forward to our ongoing collaboration and being here to support you in the times ahead!

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