Wickey playsets are top quality materials and classic construction that is built to last, and flexible enough to suit any backyard and family. My wife and I love spending time around the playset with... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy to place order online and detailed information and pictures available. Wish there was a link or video to online manual or instructions though.
Bedrijf heeft geantwoord
I liked that there were multiple pictures of the playsets! It made mine and my kids decision easy. The check out process was streamlined with minimal pages. I like that the anchors and extended warran... Toon meer
Bedrijf heeft geantwoord
The design of the playset is neat, with the basketball goal, monkey bars, and cargo rope. However, the boards were extremely warped, bowed, and some were split. I had missing parts that I had to go an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wickey creates safe, durable, and imaginative outdoor playsets designed to inspire years of adventure. Built from premium, American‑grown Southern Yellow Pine and crafted in the USA, each playset meets the highest safety standards, using solid timber, sturdy stainless steel, and non‑toxic accessories for worry‑free play. Wickey focuses on long‑lasting quality, with pressure‑treated wood and recycled HDPE elements that withstand the elements and grow with families. With more than one million happy customers, Wickey delivers exceptional value, thoughtful engineering, and timeless backyard fun.
Contactgegevens
Chattanooga, Verenigde Staten
- 704-247-1104
- wickey.com
4,5
Uitstekend
34 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Too much extra work-not worth the hassle.
Seems like a good quality play set, but more than half of the wood doesn’t have pre drilled holes which is super annoying. The fact that I have to cut my own tarps too was frustrating. Those should come precut. Also, the rope wall was soooo hard to do. I had to used a trampoline spring tool just to get the clips attached to the rope…
19 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Shawna,
Thank you for your honest review and for sharing this detailed feedback. We’re glad to hear that you feel the playset itself is good quality, and we’re truly sorry that the assembly process caused frustration.
Wickey playsets are designed to allow for wood movement that naturally occurs with outdoor products, which is why not all holes are pre‑drilled. That said, we completely understand that this can be unexpected and time‑consuming—especially when it comes to adjustments like tarps or rope accessories. Your feedback about the rope assembly in particular is very helpful. I shared that with our product team.
We appreciate you taking the time to let us know where the experience fell short. If there’s anything we can still assist with, please don’t hesitate to reach out to our customer service team directly: https://wickey.com/contact-us
- Marcus,
The Wickey USA Team
The design of the playset is neat
The design of the playset is neat, with the basketball goal, monkey bars, and cargo rope. However, the boards were extremely warped, bowed, and some were split. I had missing parts that I had to go and spend more money on or wait an extended period of time to get from the supplier. For the money the tarps should be cut prior to shipping. The surf board is very difficult to construct and doesn’t seem to be needed. I spent 16 years building houses, having squared structures is a determination of mine, the wood is made this almost impossible.
17 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Trevor,
Thank you for taking the time to share such detailed feedback. We’re glad you liked the overall design and features, and we’re truly sorry to hear about the issues you experienced with warped and split boards, missing parts, and the difficulty of assembly. That’s not the standard we aim to deliver.
Wood is a natural material and can react to environmental changes during transport, but excessive warping or splitting is not acceptable.
I have shared the concerns you raised about the tarps, surf board, and overall build difficulty with our quality and product teams so improvements can be made. If any parts were missing or unusable, our customer service team would be happy to assist further.
We appreciate your honesty—it helps us continue to improve.
Marcus,
The Wickey USA Team
Really expensive for low quality and…
Really expensive for low quality and missing pieces.
4 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi CC,
Thank you for taking the time to share your experience. We’re very sorry to hear your order did not meet expectations, especially regarding the quality and missing parts. That’s not the experience we want our customers to have.
Our customer service team can usually resolve missing pieces quickly, and we’d really like the chance to look into this for you. Please contact us directly via our contact page, so we can help make this right. Here is the link: https://wickey.com/contact-us
We appreciate your feedback, as it helps us improve both our products and our service.
- Marcus,
The Wickey USA Team
Easy to order and can't wait to set it…
Easy to order and can't wait to set it up!
14 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi there,
Thank you for the great review! We’re really happy to hear the ordering process was easy and that you’re excited to set everything up.
We hope you have a smooth delivery and lots of fun once it’s installed. Please reach out if you need anything along the way.
- Marcus,
The Wickey USA Team
This swingset is absolutely amazing and…
This swingset is absolutely amazing and amazingly priced! Can’t wait to get it!
13 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Alicia,
Thanks so much for your kind words! We’re thrilled to hear you’re happy with both the product and the price.
We hope delivery and setup go smoothly and that the playset brings years of fun. Don’t hesitate to contact us if you have any questions once it arrives.
- Marcus,
The Wickey USA Team
Super easy to order!
12 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Steve,
We really appreciate you taking the time to leave a review. It’s great to hear that you found the ordering process super easy.
Thanks for choosing Wickey USA — we hope you love your new playset.
— Marcus,
The Wickey USA Team
Easy options
Easy options, great information! Had answers to all my questions when trying to make a decision and the ordering process was easy.
12 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Erin,
Thank you for the wonderful feedback. We’re so glad the information on our site helped you make a decision and that the ordering process was straightforward.
If any questions come up during delivery or assembly, our team is always happy to help.
— Marcus,
The Wickey USA Team
Great experience!
I had a great experience with the online platform! The only thing I would call out is that I wanted to order the light green color and I believe it sold out before I could order it. But instead of saying it sold out it it just didn’t list it as an option anymore.
12 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Kelly,
Thank you for the great feedback — we’re really glad to hear you had a positive experience using our online platform.
We also appreciate you calling out the color availability. When an option is no longer shown, it usually means it has sold out, but your comment helps highlight where we can be more transparent during the selection process. We'll make the process better thanks to your feedback.
Thank you again for sharing your experience and for choosing Wickey USA.
— Marcus,
The Wickey USA Team
Great website!!
The website allowed easy ordering, the description of the product was accurate, and allowed me to see exactly what features I would have.
11 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Alexa,
Thank you so much for your kind words. We’re happy to hear that the website made it easy to order and that the product information helped you clearly understand the features available.
Making the decision process as clear and straightforward as possible is important to us, so we truly appreciate the feedback.
— Marcus,
The Wickey USA Team
I have visited this site often
I have visited this site often in this decision process and all went well with this site. I looked at quite a few different swingsets. When I made my purchase here, it was simple and easy. I'm super excited to get our wickey coconut swingset.
8 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Tara,
Thank you for taking the time to share your experience. We’re happy to hear our website supported you through your decision-making process and that the final purchase was simple.
We really appreciate you choosing Wickey USA and hope the product experience feels just as smooth.
— Marcus,
The Wickey USA Team
Ordering was super easy
Ordering was super easy! The shipping cost is very helpful. I'm very excited about purchasing from a real American made company.
9 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Kathy,
Thank you for the great feedback. We’re really glad to hear your ordering experience was smooth and the shipping cost information was helpful during your decision-making.
We truly appreciate you choosing Wickey USA and are excited to support you throughout the rest of the experience.
— Marcus,
The Wickey USA Team
Great website
Great website. Love the colors and the warranty but I’m worried about the delivery as we have heard nothing in over a week despite our payment being approved.
7 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Kathleen,
Thank you so much for your review! We’re happy to hear you enjoyed using the website and found the color options and warranty information clear and appealing.
Helping customers feel confident during the purchase process is important to us, so we appreciate you sharing your thoughts.
— Marcus,
The Wickey USA Team
Excited to receive my Wickey Playset
Excited to receive my Wickey Playset! Ordering process was really easy, and customer service was quick to respond when I had a question.
7 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Jennifer,
Thank you for taking the time to leave a review. We’re glad to hear the ordering process was easy and that our customer service team was able to quickly assist when you had a question.
We're grateful for your trust in Wickey USA and your kind words about the experience so far. We wish you years of joy with your playset.
— Marcus,
The Wickey USA Team
Ordering process was so easy
Ordering process was so easy! We are so excited for our new playground!
4 april 2026
Review zonder uitnodiging
Antwoord van Wickey
Hi Marina,
Thank you for the wonderful feedback. We’re happy to hear the ordering process was easy and that you’re feeling excited after your purchase.
Creating a smooth and straightforward buying experience is a key focus for us, so it’s great to hear that reflected in your review.
— Marcus,
The Wickey USA Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.