Wigan Metropolitan Borough Council Reviews 

Even in the china i know how bad yall are. Just resign lool

Wigan Council are a bunch of incorrigible liars whose total incompetence increases with every contact I have with them. Just how are they allowed to get away with it?

Wigan Council are a joke. Notoroious for wasting money my experience, is worsethan that. Wigan Council have shown a clear pattern of safeguarding failures and a complete lack of accountability — not just once, but repeatedly.

Safeguarding Failure 1 – Connolly Works (2026)
Six months of chaos at my home:

Blinds ripped down and still falling

Carpets left filthy

Garden left with cigarette ends and vape liquid

Tree damaged, honeysuckle flattened

Frontage scratched

Security light not reinstated

Aerial issues

Drainpipe concerns

Scaffolding left up two weeks longer, leaving my back gate unsecured

Dust and disruption so bad my surgery was cancelled

My pathway referral expired

My daughter (carer) injured her back because no support was provided

No safeguarding assessment

No reasonable adjustments

No compensation

No apology

I’m a stroke survivor, yet I was left to clean up their mess myself.

Safeguarding Failure 2 –Group run in council premisis.
A questionable woman was allowed to run sessions, present herself as a counsellor, and share confidential information. Complaints were buried for months. No safeguarding review. No accountability. Same dismissive attitude.

Complaint Handling – Always the Same
Slow. Defensive. Minimising.
Their favourite line: “I’m sorry you saw it like that.”
No ownership. No apology. No learning.

A Clear Pattern
Two different departments.
Two different years.
Same failures.
Same dismissive tone.
Same lack of safeguarding.
Same refusal to take responsibility.

Conclusion
Wigan Council have repeatedly failed to safeguard vulnerable residents, failed to oversee contractors, and failed to handle complaints properly. Their behaviour has caused stress, damage, financial loss, and health deterioration — and they still offer nothing but excuses. The way they cover up mistakes and waste time is unbelieveable. We need better,
Residents deserve better.Cover ups dont do the job

Well done Wigan Council, for giving a contract to a bunch of cowboys!! Gas servicing now being done by PHjones, obviously cheaper than Liberty gas no doubt!!
Haven't they seen the reviews, Red Flags!!!
Wigan tenants are already paying for the new 'Town Centre' renovation with yet another steep hike in rents etc.
It ain't ever gonna be another 'Covent Garden' coz this is Wigan, not London!!

I cannot understand what the council is about. You advised us that you all work as a community. A community of people that look after the welfare of others. My welfare in the system was not even one star. You leave vulnerable people to deal with issues these undies I cannot put on here because what I witnessed cannot be put on here for people to see. The care system has gone. No one wants to do a job . The people that got me where I am now is good people who do not work in the system. People who one day I will thank .

I was evicted by Wigan council and given 3 weeks notice of this eviction which is apparently illegal after falling foul of the bedroom tax and finding myself suffering from chronic pain which stopped me from going back to work. Lived there for about 5 years and in that time was terrorised by the council because of a next door neighbour that was abusing children and I had to witness most of it. I did in fact witness my next neighbour take a shovel (possibly a brick cutter) and cut a child’s leg off with it. I was threatened by the council and the police into keeping my mouth shut and I also found out that the local drug dealer on the estate was paying the police to look the other way.
Wigan county court, Wigan county council and Wigan metro police need a full blown investigation and shutting down right now.

I received a letter stating that I owed them money. I had previously set up a direct debit, and upon receiving the demand, I checked my portal. The direct debit was not only set up correctly, but the first payment also shows as having been taken.

I had to call the helpline, which took over 30 minutes despite there only being a queue of three. Every five seconds, I was prompted to hang up and wait for a call back. The last time I did that, I never received the call.

When I finally got through, I was told this was a council error so the whole ordeal has been a huge waste of my time.

Absolute Disgrace, communication is awful, put a complaint in. Still nothing sorted, been waiting for a repair to be completed, been waiting since September 2024, now they saying it could be waiting till April 2025. if you going to get a council property, please try and avoid Wigan Council.

Disgrace all drains on street are completely blocked with water puring out no doubt it will flood if we get heavy rain

To start with, I would like to be balanced and say that I have had some great experiences with some lovely, friendly ladies on the phone of the customer service team. They have been helpful and kind and informative.

However, lately, I have found the customer service team via email to lack compassion and empathy for my unique situation, and seemed to have stopped responding when I have asked for an appeal on their decision. Emails are not signed off, there is no name so I am unsure if I am dealing with the same person who I have explained my situation to, or someone new each time. Emails seem to be copied and pasted, and communication via letter and emails doesn't align.

It really feels unhelpful. I hope it's just a blip.

Wigan Council are totally in denial. Whoever runs / manages the departments should be embarrassed. These reviews speak for themselves. Totally incompetent. They create their own delays by not reading emails properly then try to blame it on the customer. I've submitted everything they asked for twice & get a poorly worded letter back a month later asking for the files again. Despite both files being acknowledged on 2 different dates. Whoever runs this particular Customer Service team - shame on you. All your staff need retraining to a much higher standard! I've tried both methods ie phone calls & email & all are bad & send you generic copy/ pasted replies. You shouldn't have to badger them as they should employ efficient people who communicate well & actually want to resolve your query & help. Im sure the staff get a kick out of being awkward & prefer you to just complain so they can pass the buck. The last one was clearly working from home & had me on loud speaker, her dog was barking in the background & I could hear the TV as she made a rubbish attempt to find out what mistake THEY made . She wasn't concentrating. Worst council I've had the misfortune of dealing with & I've never been in the Life Centre as this sounds like absolute hell too . As for bin day. Why send the bin men onto estates & main roads at peak time ie 8-9am when workers & parents are leaving for the office or school run & traffics bad. Zero common sense & they employ the worst drivers . As a kid they came at 6 or 7am bk in the day . Always blame funding or employees. Read your reviews, acknowledge that you are the issue & take action. I wont hold my breath as you never admit you're at fault.

The simple fact is there an absolute joke they take the side of crack heads and smackheads and everybody who are proper respectful people can sod of there a jokethey ignore all emails don't do jobs properly and refuse to do them my issues have been going on for ages but yet ask for a date like it's just one day you've had problems I'm even going to seek advice to sue for compensation as they have made my metal health twice as bad as it was

Being an elderly person I do not have the understanding required to competently use the internet and am being cruelly discriminated against because of it.
Today, as on numerous previous occasions, I was deliberately kept waiting on the telephone solely for Wigan Council's strategic purpose of bullying me into facilitating their indifference toward the needs of the elderly who they want to contact them via the internet.
Their abusive strategy is despicable and will most certainly be causative of the health deterioration of many elderly people.

Terrible humans. Discriminate against disabled people especially those with mental or neurological disabilities. There are High levels of corruption between staff covering up for them committing both criminal and unlawful acts of Human rights Violations , UN Treaty rights of Disabled. This includes mental torture by their staff. Wigan MBC and its staff discriminate victimise and harass you unlawfully and remove your access to support if you claim . They all need locking up !!!

I received a letter from Wigan Council, informing me that someone would be calling to check my home's electrics. However, when he arrived, he showed no interest in my electrics, but a lot of interest in looking for damp patches. I assume the deceipt was not to alert me to the fact that damp may be present in my property and avoid me suing them for allowing it to be. They are stupid people! Apparently, the use of the word i_iots is inappropriate.

The worst council in the UK, they've messed Wigan up completely.

Severe housing repairs taking over 3 months and hiding damp or mold problems.

Not a good word to say about this council !! The most incompetent inspectors ever ! Making tenants out to be lairs ! The bosses are stealing a living .. call staff are great try to do their best! But management ever terrible!! Can’t wait to buy my house next year so i dont have to deal with people who are incapable of doing the job right !! No stars here !!

Arrived on time carried out excellent service thank you