Wightbay Reviews 17

Slow to process pages and you have to suffer full page adverts. The usual empty enquiries (fake?) and overseas customer services, with poor skills.

It is pretty clear that Wightbay use bogus cutomer enquiries for articles for sale. They are always from "Janet C", etc. and you NEVER hear back from them!

I find Wightbay's website easy to navigate. No problems at all. Contacting them is very straight forward and Syed was very quick to reply to my email. I just wish all sellers would give more info in their descriptions plus at least one photo whenever possible.

Used to be free can’t navigate around the site now they want to charge you

Pretty pointless and outdated website. Full of ads and too slow to navigate new tabs. Also, might be the standard island gene pool, but no one ever turns up when they agree to buy an item. Honestly, its a complet waste of time

I had a very fast response from Syed, but must agree that the whole website is dreadful. Clicking on something for sale, brings up no pictures and little info. The search engine only seems to work if the title matches exactly what you put into the search. The website was far better in the distant past.

Fantastic help from Mehroz with help publishing my add

My experience with Mehroz dealing with my query was excellent. 5 star service.

Would give no stars if possible!!'This website is absolutely rubbish. Trying to sell something on there is near impossible as I never receive any email alerts to tell me someone is interested in my items!
I have to sign in and go to messages to see if anyone has contacted me !
Useless!!

Worst customer service ever.. took two payments for placing and editing an ad using Apple Pay. Denied they use Apple pay when I tried to get it back said that the ad I placed was a free ad. “Syed” is the worst customer service operator I have ever had to deal with. Completely ignoring all the evidence of payment I had made even though I sent a copy bank statement showing payment taken and also a screenshot showing Wightbay was asking for £6.99 after he saId they do not deal with Applepay. Absolutely shocking company

Don't waste your time using Wightbay. they send you misleading offers, they don't respond to emails and they lock you out of your account if you complain.
and they are not signed up to trading standers

Many thanks to Umar of customer services, no thanks at all to Alex.
Don't pretend to help Alex, and do nothing.

Great customer service, fast, efficient and polite. Thanks Syed!

Tried to message someone who had something for sale. Typed my question and was told I had to register first....registered and received confirmation email but the site won't let you login as says username or password is incorrect. I went to the contact page and no email address to contact them and their emails are from a no reply address....complete waste of my time - a total joke and not even a link to unsubscribe, have now marked them as spam in gmail

Many thanks to Asad for understanding and helping with my problem. He was very patient.

I had a problem uploading photos to my advert, started an online chat with Asad who was extremely helpful not sure if the problem is sorted but fingers crossed

Thanks to all the staff at Wightbay I have been able to sort out a major issue with my listings today. They have all been extremely helpful and taken the time to sort things out for me. The three people that I contacted today were Mehroz, Syed and Asad. All did a fantastic job. Thank you all.