Excellent service always available via phone. (As I was calling from USA) The delivery was spot on and on time to the stage door of the theater where I requested. Would use them again 10/10
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Lees wat reviewers zeggen
Given the price we were very disappointed by the size and quality. The flowers have not lasted which may be a result of heat although we have cut back stems, changed water etc. will not be order... Toon meer
Bedrijf heeft geantwoord
We purchased the second largest bouquet along with a £60 vase, bringing the total cost to £260. Unfortunately, the bouquet was nowhere near as large or full as you would expect at this price point.... Toon meer
Bedrijf heeft geantwoord
The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested d... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Contactgegevens
Unit 3-4 Linford business estate, SW8 4AB, London, Verenigd Koninkrijk
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,6
Gemiddeld
463 reviews
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Order 72142
Order 72142, cost over £100 and a delivery charge of £15, within UK.
First time customer. Ordered flowers to be delivered for a certain date and was emailed a discount code to use which did not work and when I followed up with the team received a very slow and unsatisfactory response, suggested I use a different email next time I order and would then be sent a new discount code…
Flowers failed to arrive on the specified date, was told
there was nobody at home when I knew for a fact that was not possible as one resident is currently housebound.
When they arrived the following day those flower were lovely but in severe need of hydration and three blooms were beyond rescuing. Would be very slow to recommend or use again.
24 maart 2025
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Aine,
Thank you for your review. We’re sorry to hear that your experience didn’t meet your expectations. We have passed your feedback regarding the discount code to our team and will ensure this doesn’t happen again.
Regarding your delivery, our records from DPD indicate that an attempt was made, but the door was not answered. We sincerely apologise for any inconvenience this may have caused.
We truly regret any frustration this has caused and appreciate your understanding. Your satisfaction is very important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Many thanks,
The Wild at Heart Team
Customer support lacking ownership
The courier failed to deliver which is not WaH's fault but their customer support process lacks ownership and care.
16 maart 2025
Antwoord van Wild at Heart
Hi Nigel,
Many thanks for your review, we appreciate your feedback. We have fed this back to our customer service team for review. We sincerely regret any frustration this may have caused and appreciate your patience. Your satisfaction means a lot to us, and we hope to have the chance to offer you a better experience in the future.
Many thanks,
The Wild at Heart team
Simply the BEST
Wild at Heart simply does the most stunning arrangements with a naturally "wild" feeling (they live up to their name). They've never failed to bring smiles to the people receiving their arrangements.
12 maart 2025
Beautiful flowers delivered on time
6 maart 2025
Great experience
Great experience, fast paced and very kind considering that our request came from Italy.
5 maart 2025
Recipient loved them!
5 maart 2025
beautiful flowers
beautiful flowers, beautifully presented and delivered on time (ordered from abroad).
2 maart 2025
Really disappointed in a very expensive…
Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.
25 februari 2025
Antwoord van Wild at Heart
Hi Catherine,
Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.
Please know that your satisfaction is very important to us, and we truly appreciate your feedback.
Many thanks,
The Wild at Heart Team
Not cheap but everything I hoped for
I bought the smallest mimosa bunch. It was a generous 10 sprays and amply filled the recipient's vase, as well as scenting her whole room.
24 februari 2025
Amazing customer service
Stunning flowers sent and Wild at Heart were so helpful and accommodating when I sent an email requesting to change the delivery date at the last minute.
20 februari 2025
Stress free wedding flowers
I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.
13 februari 2025
Good quality
Easy order process, and the flowers ordered were exactly as depicted on the website.
Furthermore quality of the roses has remained in tact.
12 februari 2025
I do not accept your response as the…
I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!
No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.
To anyone reading this simply go elsewhere for far better service and better flowers!
14 februari 2025
Review zonder uitnodiging
Antwoord van Wild at Heart
Hi Adam,
Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.
As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.
We understand how frustrating this is and hope you accept our apology.
Many thanks,
The Wild at Heart Team
Disappointed
I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.
Disappointed.
13 februari 2025
Antwoord van Wild at Heart
Hi Merlin!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.
Many thanks,
The Wild at Heart team
The bouquet had arrived very early in…
The bouquet had arrived very early in the morning. The flowers looked so good or even better than the picture as displayed.
11 februari 2025
I thought that the bouquet was very…
I thought that the bouquet was very underwhelming for a £200 price tag.
11 februari 2025
Antwoord van Wild at Heart
Hi Jerome,
Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.
Many thanks,
The Wild at Heart team
Five star Excellent service and always ready to assist
The team is always ready to assist and give suggestions when one is not decisive.
11 februari 2025
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