This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Toon meer
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Lees wat reviewers zeggen
I’ve ordered from Williams Hand Baked for a number of years now and they’re consistently excellent. Great customer service, beautifully fresh products, and everything tastes amazing. I’ve also sent it... Toon meer
Bedrijf heeft geantwoord
We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Toon meer
Bedrijf heeft geantwoord
I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Contactgegevens
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, Verenigd Koninkrijk
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4,8
Uitstekend
750 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Almond slice and parking
Product brilliant family love your almond slice and your parking they can't wait for more to come.
5 januari 2026
many thanks for the lovely biscuits and…
many thanks for the lovely biscuits and cake that i have orderd and the promtness and secured parcels i have recieved from you over xmas.i shall certainly reorder again many thanks.
10 januari 2026
Review zonder uitnodiging
Delicious high quality biscuits
Ordered a few times now and they are just consistently excellent. Putting aside the great packaging and quick delivery, the absolute best biscuits around. The shortbread and ginger biscuits as good as any homemade i have had.
Support small business!
5 januari 2026
Lovely company
Lovely company. Very friendly and sell excellent items of quality. Cannot fault their service or attention to detail. Would highly recommend them and their delicious items
5 januari 2026
Wonderful service xxx
Just bought two Christmas Big Favourites Hamper Gift Boxs for family and friends, I just want to say this company went above and beyond when I put the wrong message on my note inside one of the boxes, I just want to thank them, their customer service were amazing. Excellent biscuits and wonderful company too deal with, thank you so much.
16 december 2025
Review zonder uitnodiging
Delicious biscuits
Ordered a hamper gift box from this company after seeing them at a food show and what a pleasurable experience. Seamless ordering, great customer service and delicious biscuits. Will definitely be ordering again!
11 december 2025
Review zonder uitnodiging
Excellent, 100% recommend
I have been buying Williams biscuits and treats from shops for several years and this year decided to order directly from the company for ourselves and to use as gifts. The quality is fantastic, handmade and luxury. It's all well packed and the customer service is 100%. These people really care about their products. I can't recommend them enough :)
8 december 2025
Review zonder uitnodiging
Received the biscuits and cakes in good…
Received the biscuits and cakes in good condition. Delicious and family love the biscuits and cake. Will order again.
Excellent service by P.Office. Thank you.
27 november 2025
I’ve ordered many times because the…
I’ve ordered many times because the cakes and biscuits are always so delicious. They make fantastic gifts for birthdays and other occasions, and they NEVER disappoint. I honestly can’t fault them — excellent service every time.
28 november 2025
Review zonder uitnodiging
Antwoord van Williams Handbaked
Hi John,
Thank you for such a generous review. We're delighted that you enjoy our products, for yourself as well as for gifting, as well as the service you've received!
Very quick delivery.
Very quick delivery.. excellent service. Lovely information website to use. Bought for Christmas gift. Not tasted yet, but looks delicious.
27 november 2025
Antwoord van Williams Handbaked
Amanda,
We're glad to hear you found our website easy to use, and the delivery fast. Thank you for your review!
Antwoord van Williams Handbaked
Thanks Andy, we're glad you've enjoyed our service!
a very good company to deal with
27 november 2025
Antwoord van Williams Handbaked
Thanks Mr Potter for your kind review, I'm glad you've had a good experience with us!
Love everything about Williams…
Love everything about Williams handbaked. Customer service, presentation and definitely the flavour of the bakes.
26 november 2025
Antwoord van Williams Handbaked
Thanks Amanda, that's very kind of you to say!
Fantastic service
Fantastic service, the whole parcel arrived in great time and no damage to any of the biscults, highly recommed their biscults and sevice. Thank you Williams. 😊
26 november 2025
Antwoord van Williams Handbaked
Hi Julia,
Thank you for your lovely review. We hope you enjoy your bakes!
Very disappointed with the packaging
I was disappointed with the packaging. The box was for a gift. You had taped the box up with your tape with your name on, so I opened it, expecting to see a gift box inside, but there wasn't one. I now have to sellotape the box up again and it looks awful. Very disappointed given the price.
26 november 2025
Antwoord van Williams Handbaked
Hi Carolyn,
I'm really sorry to hear that you were disappointed with our packaging.
We've never included a box-inside-a-box for any of our online orders. When we first started selling online, we did consider this as an option but felt it would be a waste of packaging. After thousands of orders, our customers seem happy with the packaging as it is, which is reflected in our high returning-customer rate.
This year we have introduced mailing bags, as so many customers order as gifts and we'd rather the shipping label wasn't on the box itself. It also helps packages stay dry at this time of year.
I hope that goes some way to explaining our position, and I do hope the recipient enjoys the contents of the hamper you ordered. If you'd like to contact me directly, please do! My email address is rory@williamshandbaked.co.uk.
Kind regards,
Rory
Antwoord van Williams Handbaked
Hi Greta,
I'm really sorry to hear that. Would you able to provide some more information by email and I'll try my best to help? We hate to see any customers disappointed with our products or service.
Kind regards,
Rory
rory@williamshandbaked.co.uk
NOT A CRUMB LEFT
LOVELY BISCUITS, FIRST TRIED THEM FROM OUR LOCAL FARM THEN THE ARTISAN MARKET. SLOWLY WORKING THROUGH THE DIFFERENT VARIETY OF THEM. SENT SOME ON THROUGH POST AS A GIFT.
VERY IMPRESSED
27 oktober 2025
Antwoord van Williams Handbaked
Thanks for your wonderful review Amanda! Very kind of you to say, and we're so glad to hear you enjoy our products.
Perfect best ive tasted cannot get cack…
Perfect best ive tasted cannot get cack like this in the south west well done preston
28 oktober 2025
Antwoord van Williams Handbaked
Cheers Keith!
Exceptional Customer Service
One of the items ordered Orange and Ginger Biscuits arrived crushed
As they were going to be a present I phoned up to see what could be done.
Excellent customer service in that they apologised although it was not their fault and replaced the item immediately
Obviously the broken ones were eaten by the family and they were delicious so we will be reordering soon
27 oktober 2025
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