Wilsoncarter London Reviews 

Do not buy from this company if you wish quality goods. They are not a UK supplier their goods come from China etc. They have no storefront in London. They state their returns policy is easy. Not so. They don’t want your goods back. They offer 10% refund, you keep the goods or 100% credit note, refuse that and they then offer 20% refund. Query wanting full refund and they start negotiating this with you, citing that a return will cost you £50+ to China in my case. Avoid.

I ordered XXL shorts. They took ages to come and when they arrived they were Mothercare size despite saying XXL on the label. Total rip off, don't go anywhere near them

Carter & Wilson are not in London, the items come from China, very misleading. It’s very difficult to return.
The sandals are made of very cheap material, and very small in size. I wouldn’t recommend this company,

If I could give them a minus rating I would. Do not buy from this company. It’s a scam and they don’t actually accept returns despite what it states on their website!

Unfortunately I fell for this scam website, it’s very misleading and should be stopped, cannot understand why trading standards have not stopped this!!! The quality of the clothes is very poor but the cost is not, when they mention easy returns they forget to tell you that it will cost more to return than the item cost.

BUYER BEWARE An accidentally pressed button resulted in a one track process that not even an attempted cancellation within two minutes could stop! This company will force onto you goods that you never even meant to order (see above). They will then use every trick in the book - and more - to try to steamroller you into keeping the goods, goods that you never meant to order but that arrive nevertheless totally unsolicited and unwanted. A request for courier collection / pre-paid address label fell on deaf ears. The name Wilson & Carter London is deliberately designed to mislead into a false sense of security regarding a return address within the UK. Wilson & Carter are nothing to do with London. The official company details are: Company Name: Wei E-Commerce LLC Business Address is 1021 E Lincolnway, 9800, Cheyenne, WY 82001, Laramie, US with returns routed to China. Finally, after every attempt to get you to keep the goods has failed, you are given a return address in China with extremely expensive cost of return; their final blow to get you to keep - and pay - for unsolicited goods. The matter is now with Trading Standards and in the chargeback process with my credit card company to whom they will have to answer directly to explain themselves. SCAM COMPANY and about time they faced the consequences..

I should have read reviews as I normally do and now kicking myself. This is a scam and if based in UK would be investigated by Trading Standards.
Ordered a dress, dress arrived.
Cheap nylon, poor quality, stretch material not at all as discibed or like the photo.
It went straight into Charity Bag so they can cash it in for rag price as nobody will wear that disgusting, tacky piece of material.
Having read reviews about refunds costing more than garment, I cut my losses. Lesson learned, they are not a London Company, they are a con! Nothing more than swindlers.
I've been had, feel stupid and really don't want anyone else to lose their money.

Foolishly ordered 2 items from this company which were both awful . They are cheap mass produced goods from China and are not worth anything like the prices quoted . Their website is misleading to say the least . Returns are impossible as the cost is enormous. I honestly don’t know how they are allowed to continue

Please be very careful when dealing with this company. The clothes are of very poor quality. To return a item cost 40/50 euro as it goes to a international warehouse

DO NOT buy anything from this company it is a fraud

Do not use this company! If you wish to return they constantly battle you offering a small percentage return. Then if you want to return it you have to pay are large postal fee as not in the UK and not based in London the clothes are such poor quality- run a mile from this company

Absolutely diabolical!!!
Do not buy from this company !
You cannot get a refund !!
They are scandalous and avoid at all cost

Please do not by anything from this company. All the information provided it totally inaccurate. It is not based in London all returns need to be sent to China at your own expense. They then don't respond to you and I very much doubt I will get my money back for the goods I have sent back. So postage £23 to return goods I paid £130 for. The items were nothing like the online photos and description. They were poorly made with inferior materials and the only thing they had in common with the online marketing was the colour. Please don't make the same mistakes I did.

Terrible quality, made in China not London based as implied. Sizing all wrong and expensive to return.
Wilson Carter engage in length processes to avoid returns and argue tracking numbers despite being given them.
Do not buy from them.

Waste of good money, site set up to look like USA owned uk based company, actually Chinese made goods of suspect quality in my opinion. Using enhanced advert photos to draw you in. Tried to to return, after 5 attempts got an address (I think, could have been anywhere) after checking the cost of sending it back. They Don’t follow UK Regulations for distance selling so not worth it. Which is the name of their con.

Very disappointed with quality . Fabrics not as described or as they appear on website. Items poorly made. I will not use this company again.

An absolutely dreadful company who send out cheap shiny tat that bears no resemblance to their advertising photos.
Won’t accept a return/refund without the customer paying a $50 return.
This bunch of crooks should not be allowed to trade. Only given 1 star as its not allowed to give a negative.

Don't buy from this Chinese company. If you don't like the product or if it doesn't fit, forget about a return, much less a free return. To get a refund, I would have had to pay £19.90 postage for a £19.95 refund! Just don't buy in the first place.

Do not use this company. I feel stupid for not reading other reviews first as i don't usually use retailers i've never heard of before so am really annoyed with myself.
Bought two pairs of cargo shorts that looked really nice on the fake pictures - when they arrived they were tiny, arrived in a shitty zipped bag and the material and product was so poor it beggars belief - also the size was so small it would have fitted a 10 year old. Customer service as per other reviews shocking, blatant scammers and lip service try to make out that it will cost 40 - 50 dollars to return. They take no responsibility for their obvious shady tactics - they should be shut down ASAP - i can't believe they are still able to get away with ths after all of the bad reviews. Any good reviews are obviously fake. I have asked for a 25% refund as they initially offered 15% and advised i could keep the items, this doesn't even make sense - utter clowns - AVOID AT ALL COSTS - as per one of the other reviews shame i can't give a zero or minus rating. Dreadful.

Wilson & Carter London….absolutely awful product being nothing like the image online or as described. The style is off, and the material, whilst described as light and breathable, is actually polyester which we all know would be more of a sweat bucket.
If only I checked the reviews first!
I wish I could add photos as evidence.
Avoid them completely
Now trying to get a refund but no word back as yet.