WIND Hellas Reviews 35

By far the worst telecom company in Greece. Worst Internet connection, we have 50mbps and we catch up to 10. Connection always gets interrupted every 5 mins for 10-30 seconds. When we called them to tell them there's a problem, they told us yes of course you have a problem because you don't have the best Internet package. Please upgrade to the 100mbps amd you will not have such problems! We obviously not gonna get scammed like this, we are changing company. Please don't get Internet from Wind!!!

Going through my deceased fathers papers I can see that he was completely swindled by
the company in getting services he did not need and could not use. They must have known this as he was suffering from mild cognitive impairment. Too much time has probably elapsed since this occurred and I do not have the strength to fight this. Do not use.

Παίζει να μην έχει δημιουργηθεί χειρότερη εταιρία σύνδεσης στο ίντερνετ. Πληρώνεις για να μην έχεις ίντερνετ, απίστευτο

Wind Hellas (as all other mobile telecom companies in Greece) are crooks, using all tricks and traps to make you get bills much higher than your agreed monthly plan...

Everyone knows that telecom companies in Greece are a CARTEL... and have an outrageous pricing policy compared to most of other EU countries where prices are much much lower.

The company has one of the most unreliable customer services at European level. I reported a problem with the data connection at least four days ago and I am still waiting for a feedback.

Internet frequently disconnects. Been going like this for the past 2 years, customer support is also very unhelpful.

Polite customer service on the phone but still...
After their mergence with nova they made it harder to find a phone number to communicate. All I wanted was to receive via email my contract. After the persistence of an employee to register on their app, I communicated several times through all possible channels-phone, email letter form, app. Several hours later, still wanting for their reply even though I informed them of the emergent reason of my need.
They are very helpful at the beginning to make you a new customer but after you agree and start paying, you're on your own to solve problems.

Being customer of wind for so long I was expecting something better. Living on Lesvos Island got charged more than 50 euros for roaming while I wasn't away! When I asked the reason they replied that it was legal because they send me an sms in which they informed me that I was connected in a Turkish network!! After my family contracts will be expired we ll find another company to respect us more.

Μακριά Η χειρότερη εταιρεία
Οι άνθρωποι δεν έχουν καμιά ιδέα πάνω σ’ αυτό που κάνουν
Μακριά

Went to Wind in Kifissia to pay a HERON bill, they cooperate. The lady was all smiles.
She told me I had to pay in cash, no card allowed
"-it is the fault of Viva"
I go to an ATM and get cash.
Before paying IN CASH, the needed my name, mobile number, ID number !!
They also asked extra Euro 1,05 per bill. Then what is the point of "cooperating" with Heron ?

They promised discounts they did not deliver, didn't track the paper work properly and had misleading guidance. The network coverage is disappointing. Moreover, awful customer service, the speaker had an "attitude", the line was breaking and it was impossible to communicate. I will never use them again.

We are in the center of Athens. 1.5 month ago Wind technicians came in the building and installed Fiber lines outside each apartment.

since then we don’t have internet (we have a 50 MBPS ADSL contract with Wind.)

An independent technician we paid came in our house, checked the line and it s fine. from wind they say that the problem is from our side but their modem is synchronising.

We have also applied for a 200 MPBS fiber and we still wait for more than a month to get connected to the fiber network.

we have 7 lines in Wind (mobiles etc) and we are moving them to Vodafone.

Worst internet provider. 3 months delay to install a fibre optic. Unbelievable. Please be aware. Wind are big scammers.

Μας είπαν για 50 mpbs ταχύτητα ,στην αρχή την είχε μετά τον πρώτο μήνα έπεσε στους15-20
Έχει πρόβλημα η γραμμή και είμαι την μισή μέρα με " σύνδεση χωρίς δικτυο" Κι έχω πάρει 7 φορές τηλέφωνο και ακόμη πληρώνω 26 ευρώ τον μήνα αλλ έχω μισή μέρα ίντερνετ. Αν μπορούσα θα έβαζα μισό αστέρι όσο και η μέρα που έχω ίντερνετ
Θα σας αλλάξω.
Θα περιμένω μέχρι τον άλλο λογαριασμό να έρθει και αν δεν έχει φτιάξει η γραμμή να έχω 24 ώρες ίντερνετ στα 50 maps θ αλλάξω παροχο. Σας έδωσα 7 ευκαιρίες να το φτιάξετε κάθε φορά λέγατε έφτιαξε και πάντα μέχρι και τώρα είναι το ίδιο.
10 μέρες τωρ πληρώνω ίντερνετ και δεν έχω ίντερνετ.
ΕΛΕΟΣ ΡΕ ΠΑΙΔΙΑ

ΘΑ ΠΗΓΑΙΝΑΤΕ ΕΣΕΙΣ ΣΤΟ ΠΕΡΙΠΤΕΡΟ ΝΑ ΠΛΗΡΩΣΕΤΕ ΤΣΙΓΑΡΑ ΚΑΙ ΤΣΙΓΑΡΑ ΝΑ ΜΗΝ ΠΆΡΕΤΕ;
ΕΣΕΙς ΠΑΡΑΒΗΚΑΤΕ ΤΟΥΣ ΟΤΟΥΣ ΤΟΥ ΣΥΜΒΟΛΑΙΟΥ
ΠΛΗΡΩΝΩ ΊΝΤΕΡΝΕΤ ΚΑΙ ΙΝΤΕΡΝΕΤ ΔΕΝ ΕΧΩ ,ΚΑΤΑΛΑΒΑΊΝΕΤΕ;;;
Τι θα κάνατε στην θέση μου;

Worst internet provider. I wanted to terminate my connection and for 2 months I was waiting and charging for more than double price that I had in my contract, because my contract was expired..! Ridiculous..

On 05/05 I filled out an application to have fiber optic to my new apartment. Our new landlord was so kind to set our contract from 01/07 so we won't pay rent for a place that we can't live (as both working from home and good internet connection is a necessity for us) since we all know that such things take time in Greece. Today is 14/07and I have called million times to customer support, as you cannot have direct communication with the associated team, they inform me that they will leave a request to call me back but they don't. The only info that I get is that they don't have any info. However, I am paying for a house that I can't move in and in Greece, in 2022 it takes more than 2 months and a half to get internet. Worst experience ever!

Been a customer since WIND was called STER and TELESTET. Never had an issue. Always the prices are lower than the two competitors (vodafone, Cosmote) and the best service. Two years now they changed their tel customer service snd when you call you are redirected immediately to a call agent, no more press this... press that... shout this..

About a decade ago their signal strength was ambiguous in many parts of Greece now this is not the car anymore.

After having my phone, wallet and all ID stolen, Wind couldn't have been more unhelpful. They made it just about IMPOSSIBLE to block the IMEI of my stolen phone even though I had the box and the receipt. Their internet access sucks too - dead slow - sometimes I just get missed calls because they are not routed fast enough to my phone to actually ring before the caller hangs up.

Constant problems, over charging in bills, internet and line are constantly down, paid an electrician to re wire my business but it has made no difference, the staff are rude on the phones and just constantly transfer you to the next person, 4 or 5 times and then they hang up! Amazing experience.

Μια εκπρόσωπος της Wind, μόλις μου έβαλε φωνές επειδι της ειπα να μην με ξανακαλέσουν (με καλούν καθε μερα, 2 φορές την μερα). Είπε (ούρλιαξε) χαρακτηριστικά: 'Ειναι η δουλειά μου. Εσυ, που δεν δούλεψες ποτέ στη ζωη σου πως να το ξέρεις!!!! ' και μου έκλεισε τηλέφωνο. Το τηλέφωνο απο το οποίο με πήρε ειναι 6933918778. BTW, δουλεύω μια ζωή αλλα μαθαίνω ανθρώπους αγγλικά δεν ενοχλώ ουτε παραμυθιαζω τον κόσμο.