Windsor.ai Reviews 43

Don't bother, they run a bait and switch - Trial gives your 7 connections when you upgrade its down to 3 - Was not informed of this. Cancelled the same day - Oh and now they dont offer refunds.

Great customer service.

Thanks

I recommend Windsor.
We are using it to track the investment performance and to import funnel data from GA4, Google Ads, Meta Ads, Bing Ads and Tiktok.
In like a year, we've had two problems with importing data and they were resolved very fast (no more than 2 hours...).
Support is fast and they give quality responses.

Found as an alternative to Supermetrics and it's always been reliable - powers my pacers and forecasts. The Looker connection loads slower than Funnel does, but aside from this I find it consistently great and support has always been helpful.

Used them for years. Works very well!

There is no other tool on the market like windsor.ai that combines this many data sources into a single platform. We occasionally experience minor data transfer issues, but the excellent support and development team quickly resolves them. Updates are released promptly, and changes to the interfaces for this large number of sources are implemented swiftly. The support team is also very helpful when it comes to using windsor itself. The Basic plan offers a lot of value for very little money!

I strongly advise against using Windsor.ai. My experience with them was full of red flags from day one.
First, after just a single email exchange and a few hours of testing their platform, they listed my company as a "partner" on their website without any real foundation. It felt highly suspicious, misleading, and unprofessional.
Second, the service itself simply did not function as it was supposed to. When I reached out for help, the support team demonstrated a complete inability to communicate effectively or resolve technical issues. This lack of communication skills seems to be a company-wide problem, as I experienced the exact same unprofessionalism directly from their COO.
The absolute cherry on top was my cancellation. They sent me an email asking why I was leaving. I sent them detailed, critical feedback explaining the poor service and terrible communication. Their response? An automated message closing the ticket stating: "We hope that we've helped you to the best of your satisfaction." It’s almost comical, but it perfectly summarizes how this company operates. Save your time and money, and look elsewhere.

Great support team, attentive and skilled, they will go throught the whole proccess until your problems are solved

Thanks, very helpful and replied fast to my questions! Love this product, I was able to connect my ad platform to claude

Easy to connect and very fast support. Love to have a good support team ready to step in. After funnel.io decided to move their free plan to 500 euros a month I searched for alternatives and Im very happy to have found windsor.ai!

Writing a review after having had such bad help from their customer service. Noticed there was already a 1 star review on jan 22 talking about something similar to what we had so defenitely read that one. Dont buy here guys, It will save you tons of hassle.

The software works, but their billing practices are unethical and rigid. I attempted to downgrade my subscription because the current plan no longer fits my needs. Support refused to void the invoice or change the plan, stating that "once the invoice is issued" they cannot do anything.

Their official solution was telling me to "wait for the system to fail charging my card until it cancels automatically."

This is unacceptable for a professional SaaS company. They essentially hold your account hostage, force your bank to flag failed payments, and refuse to manually intervene even when you want to stay as a paying customer on a lower tier.

Pros: Data connection is okay. Cons: Terrible customer support, zero flexibility, and billing practices designed to trap you in higher plans. Use a competitor that respects your billing cycle.

Great tech support. Had the connectors I needed, smooth connection with Looker Studio. Easy-to-understand, competitive pricing.

Windsor.ai has been a game-changer for us. Niklas, Renato, Pamela, and Oleg are amazing in response time (they literally blow past their SLA's every time), may not be the friendliest faces, but are incredibly efficient and reliable. Every time a mission-critical issue comes up, they solve it quickly and effectively. Albeit the nitty gritty issues exist in their UI, the data integrity is something they take very seriously. ETL is their core and they insure it is kept intact. Their support is consistent, no-nonsense, and exactly what you need when things really matter. Mathias, the guy from the videos is a phenomenon and his team is there for you every time you need them.

La guia que me ofrecieron fue super completa y personalizada, con mucha disposicion y buena actitud. Me ayudaron en todo el proceso para solucinar un problema que tenia días sin poder resolver. Me explicaron donde estaba mi problema, como podia detectarlo y me ayudaron a crear una solucion. Les recomiendo ser super detallados con los request para que support pueda guiarlos de la mejor manera, ya que tienen super disposicion

Their customer service is great and patient. I love using it.

BRAZILIAN
ME AJUDA MUITO APP MUITO BOM. SUPORT PERFEITO

INGLÊS
PERFECT, IT HELPS ME A LOT. I RECOMMEND IT

They have an MCP server and it's now easier than ever to get insights about my Google Analytics campaigns.

Windsor is a GREAT alternative to many other tools. Yes, there's some teething issues with the platform and the platform's UX/UI could be improved but their Customer Service level is really really great. I know they're always improving the platform.