Product absolutely excellent just what I was looking for. Promptly delivered. Sadly the delivery driver was obviously having a bad day.. tops this year’s rudest by a country mile! But apart from that... Toon meer
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No problem, good product, plenty of wire for joining. Should of order more spirals,,makes life easier
Bedrijf heeft geantwoord
Ordered with Wire Fence recently. Wanted temporary fencing that would stop a dog escaping through a newly planted hedge whilst it got established. Used the online chat facility on the website to get... Toon meer
Bedrijf heeft geantwoord
We purchased some gabion cages from Wire Fence. Their website gave very easy service to get the right kit ordered and at a good price. The kit all turned up exactly within the time frame quoted and wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Wire Fence is an original metal fencing supplier. 1,000s of wire mesh and fencing products in stock. LOW PRICES **NEXT DAY DELIVERY**
Contactgegevens
Verenigd Koninkrijk
- wirefence.co.uk
4,8
Uitstekend
106 reviews
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The wire fence arrived promptly and was ideal
The wire fence arrived promptly and was ideal for the two jobs involved with no wastage.
Thank You
13 juni 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Thanks for the kind words, Ian, they are very much appreciated.
We're glad to hear that the fence itself was ideal for both of your projects.
It's also great to hear that our delivery services were to your liking.
Wishing you a great week ahead!
Best regards,
Geza
Delivered to order quickly and…
Delivered to order quickly and perfectly. Baskets are good quality and importantly strong. Thank you
25 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Rich,
Thanks for taking the time to leave us a review.
We're happy to hear that your baskets arrived safely and in a timely manner. :)
It's also lovely that you've found the quality of the baskets fitting for your project, as they also comply with the UK industry standards.
We're wishing you a great day and good luck with your gabion project!
Kind regards,
Geza
Crazy dog
Solved the problem of our escaping dog. Quick delivery and product actually better than expected.
1 juni 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Shirley,
Many thanks for the review and for the kind words.
Happy to hear that you were able to keep your dog secure with our welded wire mesh dog fencing.
It's great to hear that you are satisfied with the delivery service and with the overall quality of the mesh.
We hope you'll shopping with us more in the future.
Kind regards,
Erno
Hoped it would be better for the price
No issue with the company or delivery, the wire was just very hard to work with and considering how much I paid for it I'd have expected it to be easier. However, it does the job of protecting my chickens from our other pets and any foxes that may visit, but we are going to have to add some more trim to the run so the overlaps are not compromised and it looks a bit neater.
29 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Andrea,
Thanks for your feedback!
We're sorry to hear that you've found the wire to be hard to work with.
Compared to chicken wire, welded wire mesh can be hard to work with in the beginning, but it can be straightened out, making it easier to handle.
For fox proof fencing the minimum wire diameter should be 14g, which would be 2mm.
We're glad to hear that the fence is keeping your chickens safe from other animals even with the encountered difficulties!
Hope the fence will be keeping your chickens safe.
Wishing you a great day!
Kind regards,
Geza
Absolutely brilliant
Absolutely brilliant. 100% genuine quality products
20 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Sean,
Happy to hear that you are satisfied with the product ordered.
We wish you good luck with your project.
Kind regards,
Erno
PROMPT AND EFFICIENT DELIVERY
My order arrived promptly which allowed me to progress my project without delay.
11 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Thanks for the kind words, Nick, they're very much appreciated!
We're glad to hear that our delivery services were to your satisfaction.
Wishing you a great day and we're hoping the project turns out great! :)
Kind regards,
Geza
Antwoord van Wire Fence
Hi Clare,
Really happy to hear that you were satisfied with our overall service.
We wish you good luck with your project.
Kind regards,
Erno
Product is fine, customer service is not
The product is fine and does the job. I didn't have issue with the quality (though I also used a competitor and couldn’t tell the difference).
However the customer service and issue resolution has been well below expectations.
Some of the panels in my order were incorrectly sized by WireFence making them completely unusable. The lack of usable panels had a knock on effect of making filling the gabions much more time consuming, difficult and tedious.
I have had a long running back and forth with customer service about this with suggested resolutions including "cut it yourself". I have been left with £200 worth of useless metal that I have been offered a £20 refund on and told to dispose of myself. The refund offered is paltry considering this was their error, not mine.
22 november 2022
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Jonny,
Thank you for the feedback!
The stone separating panels haven't all been cut to the correct sizes to allow the support panels to fit into the baskets, which was a warehouse mistake and for which we take full responsibility for.
However, unfortunately you have already cut and used the panels that you have received uncut, leaving us with only a few options that we could offer as resolutions.
We are happy to take back any products that were incorrectly described or packed, and replace them with the correct ones. I'm afraid this means we need to be able to collect the original items unused and in original condition, as per our Refund Policy: https://www.wirefence.co.uk/delivery-and-returns/#returns
Since this wasn't an option, we were only able to offer some advice on how you could still use them to front fill your gabions fairly easily, or alternatively on how you can dispose of them in a way that would be beneficial to others.
The partial refund we were able to offer was equivalent to the cutting fee for the uncut panels, based on the fact that they were not processed correctly at the warehouse.
We appreciate your constructive feedback and we can assure you, we have since implemented changes in our processes to avoid similar situations in the future.
Hope this helps clear things up and please don't hesitate to get in touch via email if you have any further concerns!
Kind regards,
Joy
Customer Support Manager
Great value for money, quick delivery
Great value for money and a quick delivery
4 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Richard,
Happy to hear that you are satisfied with our product and the delivery as well.
We hope that the wire netting you purchased will serve you good for your project.
Many thanks for the review and we wish you a great day!
Kind regards,
Erno
Excellent product excellent service…
Excellent product excellent service fast delivery
24 april 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Bill,
Thanks for the kind words, they are very much appreciated.
We're glad that you've had an overall nice experience purchasing from us.
Wishing you a wonderful day!
Kind regards,
Geza
This is an great business
This is an great business. We were very satisfied with the mesh we bought, for trellising in our garden. The website was easy to use (we had it cut to our own dimensions), the delivery was on time and it looks great. Very much recommended.
9 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Lesley,
Happy to hear that you are satisfied with the mesh panels and the promptness of the delivery.
We hope that you will be shopping with us more in the future.
Wishing you a great day ahead!
Kind regards,
Erno
Very happy with price and quality
5 mei 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Matt,
Thanks for the kind words, they're very much appreciated! :)
We're glad that our pricing and the quality of our goods were to your liking.
Wishing you a great day!
Kind regards,
Geza
Fast and efficient at a reasonable price
25 april 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi John,
Thank you for the feedback.
We appreciate you taking the time to leave a review and we are happy that you are satisfied with our overall service.
Wishing you a great day!
Kind regards,
Erno
good quality product, fast delivery
I bought a dozen metal curly rods or spirals to complete my gabions. They were good quality metal thicker diameter than ones came from my original gabions .Delivery very quick and tracking good.Plus they support animal charities.Whats not to like !!
24 april 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Thanks for the kind words, Michael. They are very much appreciated! :)
We're glad that you've found our delivery services and helicals to your satisfaction!
We are a bunch of animal lovers, so we are happy to help out any animals we can. :)
We're wishing you a wonderful day!
Best regards,
Geza
Ordering and delivery easy. Product not as expected
From website pictures, it was impossible to assess 'chain link' fence. Think I bought the wrong product. Since it is too heavy for me to lift, returning it is impossible
6 april 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Good morning!
We are very sorry to hear about your negative shopping experience with us!
Would you mind sharing about it in further detail, so we can try and find a satisfactory resolution?
We recently changed the pictures for this product type and tried to add every detail as well as real life customer examples, but we'd be happy to amend the images if we missed any crucial information!
Please do get in touch with us via email to info@wirefence.co.uk or call us on 03301243556 and we'll do our best to help you with this!
Kind regards and looking forward to hearing from you,
Joy
fast delivery, helpful staff, high quality fence
I ordered fencing wire to try to keep foxes out of our garden and our chicken safe. Product arrived on time, fence feels high quality, price was great, with a very helpful staff
2 maart 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Kristen,
Thanks for the kind words, feedback like yours is very much appreciated. :)
We always try to offer the best quality products at the best price we can offer.
It's great to hear that our services and delivery was to your liking.
We're wishing you a wonderful day for you and for you feathery friends! :D
Kindest regards,
Geza
Trustworthy company
Trustworthy company, products as described and a very helpful customer service.
23 februari 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Tim,
Many thanks for the kind words.
The team appreciate you taking the time and leaving a review.
We are happy that you are satisfied with our service and products as well.
Wishing you a wonderful week ahead.
Kind regards,
Erno
Don't waste your time .
Wish I had read the reviews before ordering a wire fence from this useless company. Big let down , messed up the whole project. Would NOT recommend.
23 februari 2023
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Karen,
Sorry to hear about your project!
As explained earlier via email and on the phone as well, unfortunately your fencing got damaged during transit, a situation that is out of our control I'm afraid.
However, we did notify you as soon as we found out about the situation, as well as dispatched a replacement roll on the same day and refunded you the next day shipping charge to make up for the delay.
After confirming in an email that you were happy with this resolution, you have spoken to one of our colleagues over the phone and requested to speak to the manager. She confirmed we will be able to do that for you within 2-3 working days maximum, and therefore you have cancelled the order altogether, claiming the items weren't actually dispatched and damaged, even when we offered to send you the screenshots that show the scans on your order, as well as the damage that occurred. Please see them here for your reference: scans (https://monosnap.com/file/jqxXADV0mnY6TcBc40ZRq9pzLz1WBz) and the damage (https://monosnap.com/file/FbditX8R1WKCknkKSWohTrVSJPQTHQ).
After cancelling your order and refunding it in full, as per your request, I have been trying to reach you repeatedly but wasn't able to get through unfortunately. I managed to speak with your husband briefly, who asked me to call you again at a later hour but it went straight to voicemail then.
We are very sorry to hear this has been an unpleasant experience for you and we'll make sure to do our best to mitigate similar situations better in the future. :)
Wishing you a great day!
Kind regards,
Joy
Customer Support Manager
shocking customer service & delivery is terrible
As with many of the reviews here products are good couriers and after car is terrible. I ordered 4 pallets of granite, got notified at 3pm they were being sent to a courier, they will be in touch to confirm delivery 18 hrs later they are on the doorstep of an empty property.
They dumped all 4 pallets in from of my garage door, could not open it to take the stones through to the back garden. even though i had stated to them on the phone to keep access to the door clear.
The companies response was the delivery driver has the right to decide where it is safe to leave them
3 augustus 2022
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Craig,
Thank you for the feedback and please accept our sincere apologies for the inconvenience caused by your delivery experience!
We do appreciate that the driver has agreed that he would leave the stones in the requested spot, however unfortunately we are not able to influence all individual driver’s personal choice of what they promise and agree to do and what they end up having to implement upon getting a clearer picture of the ground and soil conditions.
We had a look at the picture you sent us on LiveChat, which unfortunately does not qualify for the goods to be placed, as there is a drop and grass on the right hand side to where the pallets have been left. This terrain is unfortunately unsuitable for the pump truck to operate on.
I’m afraid we have not been notified of instructions on where the goods needed to be placed and ground conditions that we could've passed on to the depot for them to advise if this is possible.
We advise that deliveries are made kerbside at a minimum to avoid uncomfortable situations like this.
As often as possible, drivers can wheel the pallets into flat and even surfaces, however this is up to their discretion I’m afraid. This also depends on the weight of the pallet itself and the height of the sidewalk or smoothness of the concrete.
If this is not possible, the driver will leave the goods kerbside as advised. Please see more about our Delivery Policy here: https://www.wirefence.co.uk/delivery-and-returns/#delivery
We do send you a tracking email on the day the goods are picked up where the delivery can be followed, but unfortunately we are not able to get in touch separately to confirm delivery.
The goods did get delivered kerbside as advised on our website, so unfortunately we were not able to escalate the situation any further.
Hope this helps clear things up and once again apologies for any inconvenience caused.
Have a great day!
Kristal
Be prepared to be let down
Used this company a few times in the last year. Their products are good but their couriers let them & customers down. Last year had problems with DX & Gabions going missing now yesterday Grand Prix Express (subcontracted by Pallex) dumped a pallet of stones in the road after I asked for it to be placed on my easily accessible driveway. Wirefence think this is an acceptable way for their goods to be delivered despite misleading website stating that goods will be placed in position (requested) on delivery. The courier doesn't care either. Be prepared to be let down. Profit over customer service is their preference despite them appearing to be nice people who feed dogs for every review left. I've tried to resolve this amicably & politely with them only to be told delivery is a minimum of kerbside (so how it was delivered is OK) & a token offer of 10% discount on my next order when I will inevitably have problems with their couriers again. Just change your couriers and show customers you care and that they are valued. Your products can be purchased elsewhere easily.
20 mei 2022
Review zonder uitnodiging
Antwoord van Wire Fence
Hi Simon,
Thank you for the constructive feedback!
We can only apologise for the inconvenience the delivery caused you.
We do appreciate the driver promised he would leave the pallet in the agreed spot. However, we are unfortunately not able to influence each driver's personal choices of what they promise and what they decide to do upon arriving to the destination and seeing the road conditions.
This is the reason why we advise that deliveries are made kerbside at a minimum, to avoid uncomfortable situations like this. Wherever possible, drivers would be able to wheel the pallets onto flat & even surfaces close by, however this is up to their discretion and also depends on the weight of the pallet itself and the height of the sidewalk for example. If this is not possible, the driver will leave the goods kerbside as advised. Please see more about our Delivery Policy here: https://www.wirefence.co.uk/delivery-and-returns/#delivery
The goods did turn up on time undamaged and the delivery conditions advised on our website have been honoured, so unfortunately we were not able to fulfil your request for additional compensation due to the stones having been delivered kerbside.
However, we decided to offer the 10% discount as a gesture of goodwill, to make up for the inconvenience the kerbside delivery caused you. We also offered to talk to our account manager with Pallex to avoid situations like these in the future.
Hope this helps clear things up.
Once again, thank you for your feedback and helping us feed a dog. :)
Have a great day!
Gyopi
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