WAS Insurance Reviews 223

First time I have insured with Was Met my expectations,easy on line to book my travel Insurance. Will choose them again.

Felt totally covered whilst visiting Vietnam. While touring on buses, Grab vehicles, Activities and theme oarks

I recently took out travel insurance with Wise and Silent (WAS) for my trip to the Philippines, and the entire process was simple and straightforward from start to finish.
Thankfully, I didn’t need to make a claim, but having the coverage in place gave me real peace of mind while travelling. It was very reassuring to know that if anything had gone wrong, I would have been supported.
Overall, a smooth and stress-free experience. I would happily consider using Wise and Silent (WAS) again for future travel.

I arranged the insurance easy and lucky ww didnt need to use it

First time we have used WAS insurance and I wouldn’t hesitate to use them again ! From the first phone call of my accident , they showed empathy and professionalism. So easy to navigate and extremely efficient prompt replies and friendly support, 5 stars in all correspondence. Thank you for making this money well spent !

Very easy to navigate and not clunky, thanks I hope we don't need you but good coverage for the price.

It was comforting to have WAS Insurance in place for my travels to Vietnam.
It was a relief to not have to use.
Vietnam is an exotic wonderland and my trip could not have gone any better.

This was the easiest travel insurance I have ever carried out. Thankyou

My partner and I needed to claim our WAS Travel Insurance for an accident while hiking in New Zealand which required surgery on my partner's ankle.

Firstly, we really had to push WAS Insurance to allow us to book return flights to Australia in a way that met our medical needs - otherwise we would have been left waiting for WAS Insurance to the book return flights on our behalf (even they mentioned it takes a long time).

Beware when it comes time to submitting the claim, you'll be met with a very frustrating online form which doesn't make sense, and when you call the contact centre for guidance, they'll just tell you to submit it and their claims team will take care of everything. They tell you they'll email you and include a copy of the claim, but that email never came (yes, we checked spam).

You'll then be subject to lengthy, technical, emails written in a tone void of empathy or compassion. Annoyingly, our claims consultant missed including my items in their email and I had to write them down all again, and attach all the documentation AGAIN.

We were then questioned on the cost of our return flights which required business class (mind you, we were already flying back business class before our accident), and we had to explain the medical reasons AGAIN.

Then when finalising our claim, the claims consultant listed out all the items and added them up. They asked us to check it, and lucky we did - they completely MISSED including some benefits and under estimated our claim by $2,000.00!!!

Unfortunately, you will need to be sure you double check what you are entitled to in the PDS (Product Disclosure Statement) and cross check to confirm you will actually receive it.

The Claims Consultant completely MISSED adding the 'Hospital benefit and confinement' which my partner was clearly entitled to as we had extensive exchanges about my partner being in hospital for multiple days. Again we could have been short changed HUNDREDS of dollars.

These things were eventually fixed after we raised them but ultimately customers should not be required to double check the Claims Consultant has done their job properly - I caution customers to double check all details in their claim to ensure they are receiving EXACTLY what they are entitled to. There was no due care in our claims process, and at this time we were particularly vulnerable.

I will not use WAS Insurance every again, nor would I recommend them - but if you do, please proceed with caution and make sure you are across the PDS and everything you are entitled to, and triple check to make sure you receive it.

Lots of systemic issues with WAS Insurance.

Easy to use website and very competitive prices.

This is a company that sends you an email at the end of the trip to enquire about the trip and includes a link to claim if there is a need. Claim is straight forward. I love the way they do business. Now I do not shop around, just strayto them for our trips.

W&S provide travel coverage which ticks all the boxes for over-70’s and is competitively priced. Their website is easy to use.

Everything went well with online application. Easy to navigate. For some reason I did not receive my documents after receiving confirmation. Called your office the next day and was helped by very nice man who sent them to me straight away. Happy with the service I received. He couldn’t explain why I hadn’t received them previously.

One of only a handful of Travel Insurance companies that cater for what the people really want. We head overseas a few times a year so know of what we are looking for in our packages. Would be good to be able to disable the pet and agents fees as we do all our holidays online. Cost effective for us seniors that put so many other company's to shame.

It was a fairly simple process to gain a quote and purchase our (family of 5) travel insurance for our overseas trip. Pricing was very good and they sent individual certificates of insurance for each family member. Highly recommended!

We are yet to travel, however I had needed dates for our upcoming travel adjusted. I had emailed at 830pm and had updated itineraries same night by 930pm.

Customer Service was really amazing.

I was very happy with the help I received prior to purchasing the insurance. After deciding to go ahead it was easy to purchase. The only issue I had was the fact that I could only purchase a single trip domestic policy due to my age. A multi trip would have better suited me.

Very easy to get insured with WAS, prices are fair and good and cheaper than others and you get similar cover , not made any claim this is second time I insured with WAS . I will continue to use was if the price is right thanks