Wiser  Reviews 413

Had quite a problem after changing my broadband suppler and connecting to the Wiser hub. This took a little while to fix, however everyone I spoke to was extremely helpful, pleasant and very patient with a non tech savvy senior citizen. A big thank you to everyone.

Every time I call Wiser I get great service. I never have to wait more than a few minutes to get through and the service provided is always very professional. This time I spoke with Michael. He was very friendly and competent. Together we found the solution to resolve the issue fairly quickly. I'm very satisfied with the whole experience.

I had a problem with the new updated wiser home app when using the iPad.
Contacted tech support, who quite quickly updated the app and now it works fine.
Good customer service, thanks very much.

Just spoke to Michael on the Drayton wifi TRV helpline when one of my t'stats went offline after a Wiser app update.
He was very helpful & clear & the issue was speedily resolved.
Tha
nk you. Great service.

When I had problems recently setting up the Wiser app with a gas boiler I anticipated a long wait on the help line. In fact it was answered almost immediately, I was sent further instructions and also talked through the necessary steps. Result - success. Thank you to all in the tech department.

Wiser updated there app recently with changes to the layout of the home and control pages resulting in the weather panel disappearing. I found the weather panel very handy which gave you the outside temperature for your area and the sunset and sunrise times which I used for setting the wiser timers for lights.
I couldn’t find any information about this so emailed the customer service who replied with an answer with in 12 hours this was over a weekend. Very helpful and it’s good to know a company with good customer service . .

I had an interaction with Mike from the customer helpdesk. I couldn't get a new Wiser radiator thermostat to pair with the app.
He gave me a set of easy to folllow instructions to follow and bingo! that green light flashed in success. Boy, was I a happy bunny. I had been trying unsuccessfully for hours and had thtought I'd got a dud.

Had problems connecting my hub in the house and remotely and the customer support agent Jon was superb, he walked me through several options to resolve my issues. Which we did over a couple of days and he kept coming back at each stage to make sure things were going as planned. A great service experience

Immediate response and problem with Drayton Wiser Hubr firmware update resolved quickly

Excellent customer service. Very helpful and patient as I'm struggling with this technology.

Have spoken with a few members of the team and had always been very quick and easy to get through to a knowledgeable member of the team, no long wait times, can be reached weekdays and weekends, very quick response times to queries, overall great customer service.

contact via email then telephoned they helped me out as did not realise using conflict passwords . Though Problem had started due to change of format on system. it was quickly explained and sorted now working on all communicators.

This programmer will either link to your home hub or it won't. Mine did not and despite downloading updates and taking online advice from Drayton staff the hub wasn't having any of it. So I am selling it on as I am unable to return it. I absolutely hate tech.

Google Home had started declaring the devices offline even though they weren't. Google wouldn't reconnect when I tried. Not sure what the issue was but their tech support ended up escalating it. Now it is all good. Their response was one-to-one, timely and helpful.

Once again the technical support from the wiser team has been first class. They responded to my email within a few hours offering the correct navigation path through the app to solve my issue. I have never regretted choosing the Wiser upgrade to our home heating system

I got straight through to the helpline and Mike was brilliant.
He quickly found my ref no where I had reported the issue and talked me though how to fix it, waiting until I had completed each step before we went to the next step.
Really professional service and so helpful and what was so refreshing was that I didn't have to spend ages speaking to an AI chat before getting through to a real person. !!
Thank you

I recently subscribed to the Wiser app but encountered a significant issue. Despite being charged for the subscription, upon accessing the app, I received a “Subscription not found” message. This prevents me from using the app’s features and from canceling the subscription within the app, as it doesn’t recognize my active subscription.

Concerned about potential automatic renewals, I contacted Wiser’s support via email several days ago to request a cancellation and refund. Unfortunately, I have yet to receive a response. This lack of communication and support is highly disappointing. I caution others to be aware of these issues before considering a subscription to the Wiser app.

Wiser System is great — but their pointless "upgrade" to the phone app is terrible, with a pointless "tips" section taking-up half the Home Screen. Previously, at a glance, you could adjust everything from the Home Screen, now it's pain.

Not working properly for over a day - on and off connection. So I’m thinking I have internet problems. Next day I see wiser has updated the app; new home page and “hints” on how to save energy. Now when I open the app I have a page telling me how wonderful the updates are. BUT I can’t close that page so cannot control my heating. AND the hints are useless - so obvious. Please keep it simple, I don’t need lifestyle tips from you. And if the system isn’t going to work for a while because of your updates, let us know in advance.

Excellent service. Problem identified very quickly, and then a solution offered which worked first time