Wisper Internet - Joplin Reviews 90

Quick and professional service technician. I love the internet connection we live in rural area and have tried multiple companies to get fast reliable internet and Wisper has finally fixed that problem for me.

It took all of 1 minute for Paul to sell me onto Wisper when he knocked on my door. Internet was less expensive than Cricket that I was using at the time, unlimited data with no slowdown, and faster speeds. It was a no brainer. Then the install was so quick and easy, and customer service was great. I can hardly believe I waited this long. I would definitely recommend Wisper.

The Service request simple, the install schedule appointment set within a short time, and schedule maintained. performance good. I'll await my service after storm season to see if service is maintained.

The day of service the service man was very nice explained what he'd be doing and went about his job.
So far my service has been good no problems of any kind.

The service itself wasn't bad. Our issue is how rude customer service has been over the phone. All of the equipment has been sent back and has been verified they received it. Found out they are sending us to collections because " they didn't get the equipment fast enough." We left the state! We were in the middle of moving. I flew back to Missouri just to get the stuff sent back to them. I requested a call from a manager. It's been 30 days. No call.

I have been with whisper for several years and at first the service was ok. I was able to stream movies etc.. Can only run one tv and still buffers. I just dealt with it freezing up about 10 times during a 30 min mini series and sometimes it just would not load. I called tech support a few weeks ago and after further reviewing the tech said he found the problem. Said they had made a mistake and put to many on the tower ? Not happy with this service and will be looking for alternatives.

I live in a middle of a neighborhood in Carl Junction by a reasonable sized city Joplin. I can’t even play on my console while people are watching tv at the same time. Either I lag out or the wifi on the tv shuts off. We’ve called multiple times, they say seem not to be any help, better off just switching at this point.

Just got off the phone with customer service after 48 minutes, I’ve had this over priced service for a few years and it has not worked more often than It has worked! A million excuses and never have they compensated for the time it doesn’t work. They replaced this and upgraded that but for the last two weeks I’ve paid for nothing and they don’t care. After the millions of government money it’s the absolute worst $108 per month I’ve ever experienced. They know every minute that every customer is without service and they don’t care but keep taking the money! If the wind blows or it drizzles, or I fart within a mile from the equipment it fails. But they never fall to extract the payment and smile with all the federal funding that we already paid for! I’ll bet everything I own that Biden owns stock in this company and if I cancel the service then they have gotten away with the most part time service and they know it but don’t even care! They have my contact information and they could call and maybe even give credit for all the time that they know my internet wasn’t working but they are government funded to screw as many people as possible and they will sell it to the next idiot and move on! This is the politics of BS I’m available for any company rep to call at any time 417/499/4539 you already have my number and you know exactly when it doesn’t work and the few days that it does! Come get your stuff ! I’ve had enough and I’ll find anything else available!

Well I want to start off by saying that they weren’t all bad until I moved and when I moved I asked all the neighbors around me who their providers are and they all stated whisper, well I tried to get whisper out and to reinstall my equipment and they said I am no longer in there “preferred” area so they kept charging my account even though nothing was being used and then tried to tell me that I broke contract because I made a complaint about the whole situation to customer support , then on top of that tried to charge my account $2000 dollars because of the breach of contract that they broke, and when I told them where they could shove it, they sent it to collections and now I have like 8 different debt collectors telling me I need to pay it or my credit will have a negative impact. the place is a damn joke, absolutely worst experience I’ve ever endured, get out while you can!! T-Mobile offers so much better internet for 50 bucks a month and no dropouts or service issues nothing but great service from them.

Well I been with this company wisper for two years now and they was pretty good bout taking care of any issues till this last Thursday when the cold weather hit yes I know it rough be out in cold to fix problems but I have been out of service for 5 days now and of course they closed today for holidays I haven't got to watch any TV since last Wednesday that bad cause off work for the holidays and no TV ugh this not good of I don't get it fixed by tomorrow I probably be switching to another provider

It only works great when it’s perfect weather outside, I mean that literally. When it’s too hot, rainy/stormy, snowing, it WILL, I repeat, WILL, go out. At the most random times, it goes out as well like right now, Aug. 6, 2022. Like what the heck could possibly be wrong. And then when it’s time to actually leave work, they do, instead of fixing the internet and working overtime like they are supposed too, so much for customers first.

Ten year customer and disabled veteran. Whisper calls me and wants to “upgrade my system”. The instal team shows up. They insist to relocate router from where it’s always been. Instead of following the original cable routing from the previous Whisper install that was on a side of the house you can’t see from the road. They run the unsightly cable down my roof centerline shingles. Then down my shingles across my siding and thru the exterior wall visible roadside. Now I’ve got about two dozen new holes in my roof and siding. No visible attempts to seal the new holes in my roof and it’s been raining non stop since the instal.
Bonus feature they unhooked all my entertainment systems that will not reach the new router location and left them unhooked. They left their old cables in a pile on my living room floor along with all the debri from boring new holes thru my wall. Good luck getting anyone at Whisper to address the damage. Nothing but lip service and no call from their damage claims department.
Customers Beware!
(Update 06 23 2022)
Since it won’t let me reply to Whisper I’ll add it here. Whisper has had my information for over a month with 0 reply. Today 06 23 2022) they sent a tech by with 0 call to inform me they were coming. Evidently the “upgrade” antenna they installed that started all this is faulty to. He took pictures of this ridiculous instal. I refused to let him touch anything till I am contacted by management.
It’s a shame since my service has been pretty good up till now.

internet is not good for gaming ping jumps too over 500 on reg basis cellphone hotspot is more reliable

So far, have had great service. No down time.

I’ve had this service for the last two or three months and I’ve been very disappointed. I’m writing this from my personal hotspot dies to yet another issue with the isp. Every time we have any kind of weather event ( even mild rain) we lose service. Sometimes it it short lived but sometimes it has a long term effect. We had rain yesterday and we still have slow service or no service at all at times, even after resetting the equipment.

So far everything is Super Awesome. Connection is very reliable and speed is great.

I will change my rating when and if they can prove that they can provide reliable service. We experienced 94 service interuptions in 2021.

We have had Hughesnet for the past two years. I have been very disappointed in there service. Always finding something to charge us for as well as constantly running out of data. We have had Wisper for less than a month now and I have been more than pleased with the service. Ever running out of internet and every time I’ve talked with someone they have been so nice and helpful. Would recommend Wisper to anyone!

Updating as of 09/28/22-
Have lowered my rating by one star.
After multiple issues with speeds and realizing a discrepancy in billing, and after 3 weeks and some change of having to use my hotspot *once again* in order to do my job...
I am now paying $20 more per month to get the speeds I was originally told I would be getting, when the previous internet company I was with transitioned into Wisper. They are giving me a "legacy discount" so that I am not paying $45 more for the "new speed", but the point is...this is not a "change" as they keep calling it, but it is what I was told in the beginning I would be receiving, at the same price that I had been paying.
Also, while they are giving me a slight credit on my bill for those missing weeks of service, one of the techs even said they should be giving us a full month or even multiple months for the various issues we have faced--not to mention the fact that I have spent too many working hours and free time hours trying to resolve the situation, while also using up my hotspot data (and fyi, have had to be sure that I address the email to multiple people and departments, as it seems that there is a lack of cohesive communication between them).
So, are we happy to be spending MORE to get what we were told we would have to begin with? No.

Do I appreciate certain individuals' efforts within the company to help us? Absolutely!

But do I truly trust that this company will do right by us in the end? Not really, no. I hope they can change my mind over time. I had to fight for this much and send follow-up after follow-up. Some of the action received today was too little and late, and as I said, we are now paying more to get what we were supposed to have had from the beginning. We are certainly aware that this is not the only service available anymore.

Again, I appreciate the efforts of certain individuals, but as a company, I don't have a totally positive feeling about Wisper.

Here's hoping there are rarely ever issues with the actual internet service again.

The service has been excellent. I haven't had any issue with Wisper. Very few lost time with service. I know from time to time things do happen, weather, equipment, power failure. Keep up the good work. Thanks to the whole staff that makes it all possible.