Wisper Internet - Osage Reviews 40

Been trying to close account for two days with customer service. They refuse to reply

I disconnected our service after being a loyal customer for 3 years. I was told to mail back the modem, I never recieved a shipping label sent to my address. I told the lady on the phone I could not print one off my email. She ensured me I would receive one in the mail. I still have to modem and they will not allow me to return the item since my allotted time frame is up. I was told if I now mail it to the billing address they will mail it back to me and I now owe for the item. This is going against my credit. I’m very angry with this process.

ED did a great job.My problem is it took 4 days before I could receive service.It would seem they need a little faster turnaround.

Just lost service in last month. They were coming 11/8 Monday to reevaluate if we can access via radio Frequency. Waiting to hear results. Now, trying to reach electric company to get permit to mount receiver. If not, back to dish.

Had email service with Yhti.net for years. They then became Wisper and things changed Large photos were impossible to receive and other small issues related to how they recognized spam. Could not get some emails, but it was great having a secure email with only occasional spam getting through. Somewhat clunky and hard to set up for convenience. Evidently they tired of providing an email account, so they decided to charge a large service fee to handle my small email account's billing. Evidently this was so I would go away. Which I am, sadly.

Loss of signal on internet.
Employee replaced equipment and moved it up to be able to get signal.
Employee worked hard to regain signal,did a great job we have had no problem since.
Any time we have had a issue Wispher has been on top of it. Grea Company service and some really great employees.

seems to me we(community) are never long time when wifi trouble
always very good at ever helping personally, tech department
always polite customer service
thx you for your great service

For our business, we need faster speeds and when there is a outage, cannot reach anyone in customer service.

Our internet had slowed down. The tech was kind and considerate. It only took him about 20 minutes to get us up to speed.

I was having trouble receiving a signal due to line of trees blocking it. It took several trips, which they did willingly, as they had to get creative. Several changes were made and signal has never been better.
Excellent service!

I have no issues with wisper! All around great service!

Speeds are not always delivered as advertised, even with only using one device on a crystal clear day. Prices are inflated due to no competition in our area.

Called the other day for some assistance on my plan. Waited on the phone for over an hour until I finally hung up.

Wisper is always responsive to any concerns or problems which (rarely) occur.
A very dependable service.

Great price. Service signal very consistent.

I have had Wisper since they bought out Mt Vernon Net and it is awesome!! We are very satisfied with Wisper! Whenever I do have an issue and have to call Tech help, it always feels like a friend walking you through the steps. The guys never make you feel dumb cause you needed help! They are all great at Wisper!!

Service has been really good but internet speeds could be faster. Would be nice like upgrading to faster speeds would happen sooner.

At first I kept getting drops because I live in an area surrounded by trees, but so far so good.

My husband and I are weekenders and it seems like every time we are at the lake the internet is out...