When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... Toon meer
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Lees wat reviewers zeggen
The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... Toon meer
Bedrijf heeft geantwoord
Receiving the shoes. Being updated about delivery status. Everything was great, though, in case of a return, the returning address was not directly identifiable. The package should include a retu... Toon meer
I found the sandals I wanted online. They were delivered 2 days after placing the order. As always, exactly what I expected, perfect fit. Wittner service is exceptional. Love Wittner shoes!
Bedrijfsgegevens
Over Wittner Shoes
Geschreven door het bedrijf
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.
Contactgegevens
Australië
- wittner.com.au
4,3
Uitstekend
9K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unable to return an online purchase I…
Unable to return an online purchase I store due to no barcode being provided in an invoice/receipt. So now I need to ring or email to arrange a return. This will now waste more of my time, when a credit should have been raised and the store assistant should have been the person chasing barcodes and other details after the event. Clearly customer service is not what it should be.
Also being told no refunds only credits!
Will not shop at Wittner again.
13 januari 2023
Antwoord van Wittner Shoes
Hi Liz,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
This is very disappointing to hear. We apologise for the inconvenience caused. If you email our team at: support@wittner.com.au with your order details and store you visited, we can organise this for you ASAP.
Kindest,
Team Wittner
The most friendliest customer service
The most friendliest customer service
Knowledgeable and understanding
Thank you
16 januari 2023
Fantastic
Fantastic! Price was amazing, quality is second to none and arrived on time. Couldn’t be happier!
3 januari 2023
The response from customer service was…
The response from customer service was quick and positive.
The shoes came and they were great. Thank you.
11 januari 2023
Great price great shoes great delivery-…
Great price great shoes great delivery- sale was such good value I had to buy four pairs. I am still so excited that I got four pairs for the price of one in a normal winter season.
9 januari 2023
Bad Customer Service
I ordered in the holidays, but by 17 Jan I still have no tracking, cannot speak to anyone and all my emails and msgs just apologise and say they will get back to me. The money has already gone out of my account so I cant even cancel the order.
16 januari 2023
Antwoord van Wittner Shoes
Hi Louise,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
We sincerely apologise for the delay in receiving your shoes and understand this is disappointing. I can confirm that your order was dispatched on 19/1, you will have received email notification with the tracking updates.
For further enquiries, please don't hesitate to contact us via support@wittner.com.au
Kindest,
Team Wittner
Disgraceful company
My order was cancelled because "the remaining products were not up to Wittner standards". I was not given the choice to receive my order and pay for any necessary repairs. My order was cancelled too late for me to buy anything on sale from another company. I contacted customer service and my emails were ignored.
1 januari 2023
Review zonder uitnodiging
Antwoord van Wittner Shoes
Hi,
I'm sorry to hear that you are disappointed with our Service. I have passed this onto our Customer Experience Team to investigate ASAP.
We apologise for the inconvenience caused.
Kindest,
Team Wittner
I ordered shoes a week before …
I ordered shoes a week before Christmas didn’t think I was going to get them but did and was pleasantly surprised
27 december 2022
Over knee boots …
Shoes were great fit arrived in good time and sale price was pretty good too.
9 januari 2023
Lovely shoes at a great price and…
Lovely shoes at a great price and quality . Very easy process to choose click and collect
14 januari 2023
I did not get any order confirmation
I did not get any order confirmation, I did not get any tracking number, it is bad service
9 januari 2023
Antwoord van Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent experience with Wittner.
I'm sorry to hear this, emails may have been filtered to a spam/junk folder. I have resent them for you convenience.
Kindest,
Team Wittner
Refund not honoured- only credit
Returned items which were unsuitable and did so in required time frame but was refused a refund. Only credit note. I will never buy online from Wittner again
21 december 2022
Antwoord van Wittner Shoes
Hi,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
We're sorry to hear that you are disappointed with our returns policy.
Unfortunately, Sale items are eligible for a credit note or exchange. We are not able to provide a refund for these products. I have linked our returns page here for your convenience: https://wittner.com.au/returns/
Kindest,
Team Wittner
I have been shopping at Wittner for…
I have been shopping at Wittner for years. Great quality shoes comfortable and the other thing I love about Wittner is the staff who are always very friendly a and helpful.
6 januari 2023
Incorrect address l
Incorrect address (for the second time) on package so undeliverable by Startrak. Especially disappointing as I e been a Wittner customer for several years
6 januari 2023
Antwoord van Wittner Shoes
Hi Robyn,
Thanks for taking the time to provide feedback on your recent purchase with Wittner.
We're very sorry to hear this. This is very unusual and we're eager to resolve this ASAP. Are you able to confirm if you have received your shoes? If not we'll contact Startrack for an immediate update.
Kindest,
Team Wittner.
Great customer experience & service
Great customer experience & service. Called when a package was returned and made sure it was sent to correct address
12 januari 2023
Delivery was amazing.
11 januari 2023
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