Wollaston BMW Reviews 

My second visit to Wollaston BMW to purchase another car ended up with a stunning black 128ti bought the car blind with living 300 mile away round trip was looked after from start to finish by Paul Jones who sent me videos and updates on the car and a honest description of the car took the train down and was picked up at station well looked after at dealership even though they were in temporary accommodation. When i got home found a problem with car which was dealt with straight away by Paul who tried his best to resolve it with the least inconveniences but unfortunately car had to be returned to them a courtesy car was delivered to my home address and mine picked up and returned the same way can’t thank Paul enough for what he did and can’t believe how they went out there way to make it was a seamless process to get the job done I would highly recommend this dealership to anyone and second time here and I will be back keep up the good work BIG thanks to Paul.

Unethical and unscrupulous behaviour exemplified by service centre manager. BMW misdiagnosed faulty indicator therefore failed to resolve the fault. Service centre manager accused me of being a disgruntled customer who did not want to pay for the service.

When I pointed out that my indicator was still hyper flashing, he failed to address my concerns and instead preferred to state that I had agreed to the work. Obviously I had requested a diagnosis and a repair, as has been the case with all issues with my car in the past. This is the first instance where BMW have failed to repair my car.

Instead of being honest about their lack of care and skill, the service centre manager decided to dismiss the outcome of the unsuccessful repair. My car was returned to BMW THREE times ( twice over a couple of nights and they kept the car for a whole week on one occasion) and still they failed to fix the faulty indicator.

In fact the last customer service agent I spoke with stated that he wouldn’t allow the technicians to work on the car as they truly didn’t know how to resolve the fault. He stated that any attempts to repair my car would be experimental and charged back to me. I was shocked how this service centre felt entitled to take payment for a failed service.

Furthermore adding salt to injury, BMW wanted to fleece me of a further £800 for another experimental fix which I vehemently declined. Had I been gullible, I would have lost a total of £1.6k to this service centre. My car was eventually fixed by an independent garage and it turns out BMW indeed did misdiagnose the fault!

I fought long and hard for my chargeback which was found in my favour due to the appalling behaviour exemplified by this service centre.

Avoid this service centre like a plague! The lack of accountability and casual breach of consumer law is deeply worrying. It’s a pity that the BMW brand has been cheapened by such crude and unethical behaviour from their management team

Good customer service from start to finish. I found the team in the body shopshop freindly and easy to deal with. The telephone was always answered promptly and I got answers straight away. The car was returned cleaned inside and out. Also, most importantly, the work carried out looks first class. I would recommend using Wollaston for body repairs. Thank you Nicola, Simon and Mark.

Probably the best after sales experience I have experienced despite my car being off the road with Wollaston for several weeks to diagnose and rectify a fault under warranty, Tayla from service provided weekly updates on the actions that were being taken and progress in resolving the issue. Matt, senior service technician stayed late on a Saturday in an effort to resolve the issue and called me to talk through all the attempted fixes in detail. Pleased to say my car is back to full health and as a gesture they kindly provided some accessories as a thank you. Thank you Wollaston and in particular Tayla who is a credit to your dealership.

Debbie Graham in sales was simply fantastic. She made the whole process of buying a new car a real pleasure. She was thorough, knowledgeable and really took the time to make sure everything was just how I wanted. Jason Bell also made sure I had the right financial deal, and that I understood all options available to me. I highly recommend Wollaston when considering purchasing your next car.

I have used the body shop service twice over the past two years and every element has far exceeded my expectations (and I have very high expectations). The team are extremely professional and approachable, not to mention the fabulous work.

Updated review:
Yes, I was contacted by the manager — but only to receive a complaint because I dared to express my frustration about being robbed. I had already felt that my initial complaint wasn’t taken seriously, probably because I was wearing a tracksuit and Nike TNs that day. Now I know for sure that BMW Wollaston doesn’t treat all customers equally.
To remind, I brought my car in for a service, and when I collected it, I discovered that money and my sunglasses had been stolen from the glove box. Apart from a young lady who was genuinely embarrassed, the Wollaston management did absolutely nothing to resolve the issue.
Yes, I was wearing a tracksuit — but I am also an engineering manager. When my own team fails a customer, I take responsibility and make sure the problem is fixed. Clearly, Wollaston has different priorities.

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body shop (Nicola, Simon and Mark) could not have been more helpful. Excellent service received thank you. Would highly recommend.

The car was in for a MOT and was done at a quick pace. Thankfully no faults. That being said I also had the pleasure of meeting Andre, one of the sales teams. I was talking about trading in my car for a newer model. He took his time with me and went through all possible options with me. Have a rough valuation and told me where I stand in the market. Gave me great advice which I really appreciated. I didn’t feel forced into buying a car with him which I like. Wollaston have always been great with me

Recent repairs were handled very professionally by the team of Simon, Nicola and Mark. Communication was excellent and work carried out to a very high standard.

Personally, I couldn't complain about anything. Good customer service, everything was clearly explained and I was kept informed throughout the time the car was with the garage. Speedy and efficient service. I was more than pleased with the results. Really well done Simon, Nicola and Mark and staff at Wollaston BMW.

I'd like to recommend the service I received from the Bodyshop at Wollaston BMW. They were one of a few dealerships I contacted about my windscreen replacement, but the only one to come back to me with a proper quote when they said they would (cheaper too!).

I initially dealt with Simon via email, but the in-person service from Mark and Nicola was great. Everything was clear, didn't feel like they were rushing you in or out, I couldn't fault them at all.

Will be having work done here instead of my usual BMW garage from now on. Thanks.

I had rust coming through on the front wings. It’s an 11 year old car. Nicola initially took my call and advised to bring it down and have it inspected. This did not take long at all. Simon and Mark checked the car over and we agreed it’s best to have both front wings done. The process was very easy and I was very well looked after. They took very good care of my car. After collection I noticed a trim part missing. It was missing in the first place. Mark advised they would fit it at no extra cost. Which is very much appreciated. The body shop is really good and I can’t wait for them to have their new building finished as I would like my diamond cut alloys refurbished. Big shout out goes to Simon, Nicola and Mark!! Really professional and courteous.

BMW Wollaston Bodyshop were brilliant. I had taken out their minor damage repair cover when I brought a used Mini Countryman. When I needed it for scuffs and scratches this week the Bodyshop manager Mark met me at their depot inspected the car and then proceeded to fix . The result was excellent; the service from the body shop team was excellent and the manager was excellent. Thank you so much. Car looks like new. Thank you

I would just like to address a couple of points regarding your reply to my original review and experience
You say that the Motorcycles are being displayed in the MINI showroom at present .... this is not the case... you only had four on display at the time of my visit and there were approximately fifty on your site at the time

At the time of my visit it was raining and nobody offered to bring any bikes over or to take me to view the bikes where you were storing them , are potential buyers aware that cold calling is pointless

You say that the refurbishment is short term but it's been going on now for ages and given that you planned for this in advance why didn't you put something that was much better in place at the planning stage

Your website in my opinion deliberately holds back a lot of this which causes customer confusion and disappointment

BMW seems to think that Motorcycle buyers want the same experience that their car buyers look for but this is not the case , Motorcyclists look for a community and you have lost sight of this and the fact that you have a couple of bikes in the MINI showroom surrounded by corporate sales people only goes to prove this point

I recently went to Sutton's Honda in Tamworth which has a huge range of Triumph motorcycles on one floor and a Large range of Honda and pre owned motorcycles on another ... a lovely experience and an enthusiastic team of knowledgeable bike sales staff ... not a corporate car sales man / woman in sight !!

Body shop repair fantastic.

Fantastic customer service from Simon, Nicola and Mark. Thanks so much, couldn't recommend them enough.

5 Star team :)

I would give this a Zero but didn’t have the option. I found a car online which had the opinion to reserved it instead I went to see it at the dealership once I got there I was told “it had been sold and I was about the tenth person to enquire in the last three days “ so it had been sold for 3 days when asked why it’s till on line I was informed that BMW only take them off line once the car had arrived at the dealership and not when it gets sold.???
Not only that but the so called salesman never tried to engage in any other sales . I WENT TO BUY A BMW.
poor service. Poor sales. Poor Wollaston. never going back

I just wanted to say a big thank you to Simon, Nicola and Mark from the bodyshop, for the fantastic job they did repairing my car. From start to finish, the service was personal, friendly, and efficient. They kept me updated throughout the process, and the final result was brilliant.
I highly recommend Wollaston BMW.

Exceptional service once again today, year on year and to Ella Nichols who is always so professional, friendly and helpful and is an asset to the Mini Service Team. Today my car was in for its service and MOT and waited on site and due to other personal commitments today requested if it could be done by 2pm and it was well within that time 😊Thank you so much

I had an issue after a piece of metal fell from a BP car wash and damaged my BMW. Nicola and Simon were absolutely fantastic throughout the entire process. They were incredibly friendly, helpful, and thorough in what turned out to be a very difficult situation with BP.

Simon and Nicola went above and beyond, taking it upon themselves to handle everything for me. Thanks to their dedication and support, the repair process was smooth and stress free and my car looked amazing once it was finished. I couldn’t be more grateful for their professionalism and care.