Wondrwall Group Reviews 127

Everyone I dealt with was really super helpful and knowledgeable. James was the person I dealt with most and he was excellent and persisted until we'd cracked my problem. Thank you.

After learning about the new strategy to support homeowners in purchasing home energy storage, I was immediately impressed by Wondrwall’s Powrplan offering. I submitted my home’s technical details and photos within a few days of the official launch.
The ability to store excess solar generation without any upfront cost made the solution particularly appealing. Additionally, the inclusion of free installation, DNO application, and a full 10-year package covering support, maintenance, and warranty provides real confidence in what is ultimately a long-term investment.

I had a number of technical questions, particularly as I was exploring the option of installing the system in my detached garage alongside my existing solar and inverter setup. I appreciate that the team has been extremely busy with enquiries, so I fully understand the response times. I would like to extend my sincere thanks to Mark, Toby, Ali, and James for their detailed and patient support throughout—I’m sure my volume of questions was no small task.

I would also like to thank the wider team for honouring the original Powrplan pricing from the time of my application. With my contract now signed and submitted for DNO approval, I look forward to the next stages.

Finally, I wish Wondrwall every success going forward and hope to see the platform continue to evolve, particularly in line with advancements in technology and dynamic energy pricing.

Kind regards,
Craig Sutherland

I recently moved into a property which had Wondrwall appliances installed. I was struggling to pair the appliances with my phone. Got in touch with technical support and James Davidson did a fantastic job of explaining to me step by step how to resolve the issue. He even called me after work hours to ensure it was resolved before the weekend. Great company and very professional staff

Fantastic, professional service

Absolutely brilliant, resolved in minutes. Thank you 😊

Very, very, very helpful and very, very, very able

I installed an additional heater to the system, and needed technical support to interface the new panel.
Thanks again for the quick support and phone call to talk me through and resolving the problem.
Many thanks Paul

Helpful agents who listened and tried to resolve the issue.

A good response from James on Saturday
Thank you

So far very good. Tech support replied promptly, clarified a number of queries I had, and helped me understand what is needed so that my setup is ‘Wondrwall ready’ for their engineers to proceed with an install.
I am proceeding now with the order.

Always respond quickly and always helpful

I don't know how, but these guys always answer any questions I may have straight away.

I've had some problems with wonderwall over the years. But now the app and all the appliances work very well thanks to Toby and the team's help and guidance. Toby was quick to respond and kindly gave me a call to help me set things up when I had issues. Thank you very much!

I honestly can’t praise Wondrwall enough. From day one, their customer service, IT support, and engineers have gone above and beyond to support and maintain my new Echo House energy system.

No matter the time or the day, there is always a real person at the end of the phone — someone who listens, reassures, and actually takes ownership of any issue. That level of personal support is incredibly rare these days and makes all the difference.

What I appreciate most is that they completely understand that not everyone is an IT or electronics whizz (certainly not me!). They explain everything clearly, patiently, and in plain language that I can genuinely understand — never rushed, never condescending.

It’s reassuring to know the system is backed by a team who truly care, are highly knowledgeable, and are always there when needed. Outstanding service from a company that clearly puts people first.

Highly recommended.

The WiFi icons of thermostat blink. The assistant solve the problem within several minutes. Many thanks.

prompt human service

Intelligent integrated lighting , security and heating system, takes a bit getting used to, quite efficient and hassle free once in place. Excellent direct customer support line for any assistance 7/24/365 (took care of me on Christmas evening). Future upgrades are exciting.

The work was satisfactorily carried out.

James was very very helpful in getting my system online

Excellent service as always