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Wood Fireplaces LLC Reviews 12

•
TrustScore 3 uit 5

3,0

Openhaard- en kachelwinkel
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Bedrijfsgegevens

  1. Openhaard- en kachelwinkel

Geschreven door het bedrijf

At Wood Fireplaces Store, we take pride in providing our customers with exceptional quality products and unparalleled customer service. We believe that a fireplace is more than just a source of warmth - it's a centerpiece of your home that should reflect your unique style and personality. That's why we offer a diverse range of wood fireplaces, wood stoves, and pellet stoves, each crafted with the highest standards of quality and design. But don't just take our word for it. Our Trustpilot reviews reflect the genuine experiences of our satisfied customers. Whether you're looking for a traditional wood-burning stove or a modern gas fireplace, our knowledgeable team is here to guide you through the selection process and provide expert advice. From product selection to installation, we are committed to ensuring that your experience with us is hassle-free and enjoyable. We understand that purchasing a fireplace is a significant investment, which is why we strive to provide exceptional value for your money. Our products are competitively priced without compromising on quality, and we offer flexible financing options to help make your dream fireplace a reality. But don't just take our word for it - our reviews speak for themselves. From homeowners to contractors, we have earned the trust and loyalty of countless customers who rely on us for their heating solutions. We invite you to read our Trustpilot reviews and experience the Wood Fireplaces Store difference for yourself.

Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

12 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Damaged Products and Nonexistent Service

I ordered a stove and some accessories, but when I received it the stove was dented and scratched, and the glass ash lip was shattered upon arrival. After informing the company they told me that I would be receiving updates on a replacement of my items. After 5 months of waiting I emailed them to get a refund and have them come pick up the damaged products. Not only did they refuse to give a refund, but they also said that I was never supposed to get a new stove. Apparently I’ve been waiting 5 months for a can of touch up paint. So if you want to waste your time and money on an overpriced paper weight then I suggest you buy from this company. If you actually want a stove then you should buy from somewhere else.

1 maart 2024
Review zonder uitnodiging
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Antwoord van Wood Fireplaces LLC

We sincerely apologize for the inconvenience you experienced. This does not align with our commitment to quality service. Rest assured, we are reviewing our processes to prevent such issues in the future. We appreciate your feedback and hope to regain your trust with improved service standards.

Beoordeeld met 5 van de 5 sterren

Would recommend!

Received the fireplace I ordered fast and without issue. Packaging was impressive. Barely came with any scratches. Happy with the price and works much better than my 30 year old Lopi. Would buy from them again.

25 oktober 2023
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Antwoord van Wood Fireplaces LLC

We're thrilled to hear about your positive experience! Delivering swiftly and flawlessly is our goal. We take pride in our meticulous packaging to ensure items arrive in top condition. It's fantastic to know the fireplace exceeded your expectations and provided excellent value. We look forward to serving you again!

Beoordeeld met 1 van de 5 sterren

This place is a SCAM!!!

This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.

11 december 2023
Review zonder uitnodiging
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Antwoord van Wood Fireplaces LLC

We deeply apologize for the inconvenience you've faced. We understand your frustration regarding the discontinued item still appearing on our website. This situation was a mistake on our part, and we sincerely regret any miscommunication or lack of response to your emails and calls. Rest assured, we're taking immediate steps to rectify this issue and improve our communication channels to prevent such occurrences in the future. Please reach out to us directly so that we can address your concerns and work towards a resolution. Your satisfaction is our priority, and we appreciate your understanding as we strive to make this right for you.

Beoordeeld met 1 van de 5 sterren

I mistakenly bought a wood stove…

I mistakenly bought a wood stove pedestal that was advertised as a wood burning stove. The seller refused a refund unless I paid return shipping charges. Very negative experience. I would advise researching and reading very carefully if you choose to buy from this company.

26 december 2023
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Antwoord van Wood Fireplaces LLC

We apologize for the confusion with your purchase. We understand the frustration caused by the misunderstanding in the product description. Regarding the return, we're sorry for any inconvenience caused by the return shipping charges. We strive to improve our communication and ensure accurate product descriptions to prevent such situations. Your feedback is valuable, and we'll use it to enhance our customer experience. Please reach out to discuss this further; we're committed to finding a satisfactory solution for you. Your satisfaction is essential, and we appreciate your understanding.

Beoordeeld met 1 van de 5 sterren

I received the wrong product.

I received the wrong product so I reached out. They said I ordered the wrong product and thank you for understanding and have not returned any calls after that. So now I’m stuck with a $2000 gas stove that I cannot use.

2 december 2023
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Antwoord van Wood Fireplaces LLC

We apologize for any inconvenience you've experienced with your recent purchase. We understand the frustration of receiving the wrong product, and we sincerely apologize for the error.

Upon investigating, it appears there was a misunderstanding regarding the order. We regret any confusion caused by this situation. Our team is committed to resolving the issue promptly and ensuring your satisfaction.

We would appreciate the opportunity to rectify this matter for you. Please reach out to our customer service team at [1 (855) 966-3400] with your order details, and we will work towards a solution, which may include a return or exchange.

Once again, we apologize for any inconvenience, and we value your feedback as it helps us improve our services.

Thank you for your understanding.

Sincerely,
Woodfireplaces USA

Beoordeeld met 3 van de 5 sterren

When you show the fireplace

When you show the fireplace, it already has the oak mantle that I like. Only to find out it is discontinued, and I have to pay more for a junk white one for more. Please have your customer service rep reply by text or email because at times it was hard to understand.

28 november 2023
Beoordeeld met 3 van de 5 sterren

Ask questions.

We spoke with the company several times and they were always professional and helpful.
The fireplace we purchased had (2) different heights listed for the unit and the pictures on the web site made it look much bigger than it is. The mantel is on 34 inches high and I wouldn't purchase it again due to that. The second height was listed at 50 inches which is what I thought I was getting.

17 oktober 2023
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Antwoord van Wood Fireplaces LLC

Hello Jeff! We appreciate your feedback, and we sincerely apologize for any inconvenience you've experienced. Rest assured, we will actively address the areas you've highlighted, and our team remains committed to providing the best possible support to our customers.

Beoordeeld met 1 van de 5 sterren

So so experience

I would say it was a good experience but have been waiting 5 days so far for technical staff to call back and tell me why fireplace is blowing fuses when heat is turned on….I guess $2400 wasn’t enough to spend

8 juli 2023
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Antwoord van Wood Fireplaces LLC

Apologies for any inconvenience caused. To ensure efficient technical support, we advise reaching out to the manufacturers in this case napoleon directly at 1-866-820-8686, as they are the qualified experts in this field. However, should you encounter any other issues, feel free to contact our customer support team for assistance.

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