Wood Floor Warehouse Reviews 

Terrible service

Wood Floor Warehouse took our order and allowed us to choose a delivery date. When the vehicle arrived, half the order was missing.

We called and were assured the missing items would still be delivered that day, but they never arrived. On three further occasions, we contacted them and were repeatedly told the order was on its way. It never turned up.

After multiple requests, we eventually received a refund.

Very poor communication and completely unreliable service. Avoid.

I have experienced excellent service with Wood Floor Warehouse. Particularly the personal service of Barry O’Neill in Bangor , N.Ireland who made such a concerted effort to solve my problems re: delivery and collection and kept me informed at every juncture. So impressed and would definitely use them again . Helen Lawrence

I was looking for a floor for a spare room but didn't want to spend too much. Spoke to Corrie who helped me pick one that worked. Went with Moritz laminate, just wanted something simple and neutral and I love it

Poor quality.
Within a week and a half of being laid, the laminate has started chipping; which means the floor will be lucky to last a year. Tried contacting them about this but no answer. Not only that but a good quantity of floor boards arrived damaged at the part where it joins others and couldn’t be used, not to mention a few warped boards also. Although cheaper than elsewhere and delivered on time, I should have spent that bit extra and gone with a company who are proven quality. If something seems too good to be true it usually is! Would not recommend.

Great customer service from the guys in Belfast. We had some boxes of flooring to return and it wasn’t a problem.
Black oak herringbone floor is absolutely gorgeous.

I would highly recommend Mark from MMC flooring Lisburn, he fitted the flooring I purchased from Woodfloor Warehouse Bangor, his workmanship was exceptional.
Philip from Wood Floor Warehouse Bangor was very helpful & professional. The flooring I wanted was out of stock and he kept me informed when it arrived in the store.

Brilliant service and great lads.
My flooring was out of stock intially, since it was limited edition as well.

But he managed it to get for me from Ireland. The flooring was at warehouse within 2 days

Really quick service and good price.

Since I had the flooring all my mates have enquired where the flooring is from.

Great team and great service. Love the floor I ordered. Delivered quickly. I live in a place with limited access. Corey and the team couldn’t do enough to help us work out a plan to get it in. When fitting, we had a couple of packs which had been damaged and they replaced straight away. Highly recommend.

Brilliant experience with the Belfast store. We have returned time and time again to purchase floors for our house. Excellent customer service, especially from Conor who has been extremely helpful and knowledgeable.

i needed a sample sending out and was struggling to get the system to allow this so i sent an e mail. Barry quickly responded and has been very helpful

Have been to woodfloor warehouse a few times, I have spoken to Trevor, John and Conor. These guys are amazing, there is such a large choice to choose from and they were great at advising what would be good for each room within my budget. Would highly recommend them.

What excellent service we received from Trevor and his team. Love our floors. Great patience with all our questions

Great service from Woodfloor Warehouse. We dealt with Graham who explained the different options really well, and really listened to our needs and house style. We were very happy with the final reccomendation and the floor looks really great now fitted!

Corey was very helpful and efficient and the engineered solid wood floor that arrived is beautiful!
Thanks to all at Wood Floor warehouse!
Ann

Graham helped me choose flooring for the living room and the kitchen. Delivery went smoothly. I love the kitchen! I would really recommend this company

Cannot understand all these negative reviews! This is my second time buying from this company and both times the process has been seamless, customer service excellent and the product great quality. 100% recommend!

Highly recommend this company! Dealt with Graham who was very knowledgeable and took the time to listen to our needs and steer us in the right direction. Will definitely be using him going forward with our other projects!

Cannot recommend the guys at Warrington branch enough. We ordered over 9k worth of the rectory engineered wood, it looks absolutely stunning in our home. The fitter Connor who I sourced locally was also fantastic and he was also recommended by the guys in store. Amazing job, amazing service and very quick delivery too !! I have also used this company before on my previous house and can honestly say they were brilliant then too and that was a few years ago, that’s why I went back to them !

Avoid - awful service. £50 delivery charge and never turned up. Arrived on different date (when no one in) and just dumped the flooring in the road (and forged signature). Emails go unanswered, calls aren't returned - the worst a company can be. Heed the reviews people.

I ordered a box of wood flooring from Wood Floor Warehouse based on a sample they provided. Unfortunately, the box I received was completely different from the sample.

When I contacted their Sales Team and spoke to Corey, I was met with accusations instead of assistance. First, Corey claimed I must have mixed up the samples and ordered from the wrong company. After I provided evidence showing the sample sticker clearly identifying Wood Floor Warehouse as the source, I was told I could have swapped the stickers myself !!!

Corey then claimed they don’t send out samples in the size I received. Once again, I provided proof showing the sample size options displayed on their own sales screen — yet I was still told there was “nothing more they could do.”

To make matters worse, I had already paid a joiner for a full day's work to lay the flooring, leaving me considerably out of pocket.

Not only was the product incorrect, but Corey’s dismissive and accusatory attitude made the experience even more frustrating. Being treated like a liar when I had provided clear evidence was unacceptable.

I would strongly advise others to think twice before ordering from this company. Their shocking customer service, refusal to take responsibility, and lack of professionalism have left me extremely disappointed.