The product has chipped over four years despite being put down by a professional fitter. All the people l have spoken to had the same experience, the warranty is a joke and all the company has tried... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service - always going the extra mile to help us out. And the flooring is absolutely perfect. We got samples from everywhere, but Woodpecker were the best. And they look even better... Toon meer
Woodpecker flooring was recommended to me by my builder when I started my downstairs refurb. On his advice I went with the classic range. Woodpecker were kind enough to send many samples via MKM whe... Toon meer
Bedrijf heeft geantwoord
Purchased Woodpecker herringbone LVT at the end of 2022 and had it professionally fitted. Started experiencing issues with the floor appearing to crack and bubble on top. Tried to claim through guaran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Hout/parket/laminaat leverancier
- Decoratie- en interieurwinkel
- Vloerenlegger
- Vloerenwinkel
- Bouwwinkel
- Binnenhuisarchitect
Over Woodpecker Flooring
Geschreven door het bedrijf
Naturally inspired wood & wood design flooring for your home.
Woodpecker Flooring is a family-owned and operated business that has been delivering the best flooring products to homes for over 40 years. We take pride in our products and our commitment to customer satisfaction, which is why all of our floors come with their own warranty.Solid and engineered* floors come with a 100-year warranty, and Brecon & Lynton floors come with a marketing leading 25-year warranty. Here at Woodpecker, we’re also serious about sustainability, meaning all of our real wood floors are sourced from responsibly managed, sustainable forests and are fully certified to the highest standards.
Our collections solid wood, real wood engineered and practical wood-effect floors are designed to bring beauty and style to your home. Choose from traditional plank flooring, popular herringbone, luxury design panels or striking chevron flooring in a range of colours, tones, and textures. From light and contemporary to charred and rustic, we have a floor to suit every style and interior. View all of our ranges online, order free samples or visit one of our many Woodpecker stockists across the country to find your dream floor.
Order Samples | Find Retailer | View Gallery
Highgrove Limed Oak
*All engineered ranges except Lynton.
Contactgegevens
Pant Glas Industrial Estate, 26, CF83 8DR, Trethomas, Verenigd Koninkrijk
- 029 2088 8223
- hello@woodpeckerflooring.co.uk
- woodpeckerflooring.co.uk
3,5
Gemiddeld
671 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Woodpecker’s helpful staff
The staff were so helpful. I inherited Woodpecker’s oak flooring when I bought a new property. I had no information how to care for the flooring but one of Woodpecker’s staff gave me so much advice and information, I couldn’t go wrong! He couldn’t have been any more helpful. Thank you.
7 juli 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello Mrs P Nash
Thank you so much for your kind words! We’re really glad our team could help you get all the information you needed about your new floor.
Thanks
Simon
Antwoord van Woodpecker Flooring
Hi Kay
Thanks for your review, really glad to hear you love your new floor.
Thanks
Simon
Woodpecker were extremely responsive…
Woodpecker were extremely responsive and helpful. Informative and intelligent phone advice and quick turnaround times.
Highly recommended +++
16 juli 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Richard
Thanks a lot for the great feedback! Really glad we could help out and get things sorted quickly.
Thanks
Simon
Great Response Excellent Product
Simon was very helpful and quick in his responses which were informative
25 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Martin
Thanks for your review, really glad we could help with your questions.
Enjoy your new floor.
Thanks
Yorick
Floor great apart from far too many…
Floor great apart from far too many short pieces sent three messages enquiring about beading and threshold but got no reply at all so on that basis I shall not be using you for my other rooms
16 juni 2025
Antwoord van Woodpecker Flooring
Hi Jason
Thank you for your feedback. We're glad to hear you're happy with the floor itself, but we're genuinely sorry to learn about the issues you experienced with the number of short pieces and, most importantly, the lack of response regarding your enquiries.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused. Your messages should have been answered, and we are currently reviewing what went wrong to ensure this doesn’t happen again.
We understand your decision, but we’d love the opportunity to regain your trust. If you're open to it, please get in touch with us directly at info@woodpeckerflooring.co.uk, and we’d be happy to make this right.
Thanks
Simon
Extremely Disappointed After 5 Years
I’ve never written a negative review before, but I feel compelled to warn others before they spend their hard-earned money.
In 2021, we installed Woodpecker flooring in our home. My husband, a joiner with over 25 years of experience, installed the flooring himself, something he’s done hundreds of times. The screed was professionally laid and completely level.
Within just one year, the flooring began shifting and chipping at corners. Fast forward five years, and it’s deteriorated to the point where we've had no choice but to completely replace it.
In high-traffic areas like the kitchen and front entrance, large gaps appeared between boards, the laminate began to peel and the floor became an embarrassing eyesore. We had to lay down runners and rugs just to hide the damage.
Our trusted local flooring supplier (who’s been in the industry for over 30 years) has stopped stocking Woodpecker due to numerous complaints from his customers experiencing the exact same issues we've had.
There was a 25-year guarantee with our Woodpecker flooring, but it didn’t even last a fifth of that time.
If you're considering Woodpecker, please think twice. We’ve now spent thousands more redoing what we thought would be a long-term investment.
----------------------------------------
Edited 4 months later: Since writing this review, Woodpecker has received a flurry of 5-star ratings. Just a word of caution: almost all the recent 5-star reviews focus on how great the customer service is, not the actual flooring.
You'll notice that the 1-star reviews come from customers who’ve actually had the flooring INSTALLED for a few years, and they’re the ones reporting serious issues. Something to keep in mind before making a decision.
23 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Good afternoon Clare,
We appreciate your feedback and we would like the opportunity to put this right.
We are a family run company who take great pride in providing quality products and a great service.
It appears that this has not been your experience, please contact me 029 20888223 or email us info@woodpeckerflooring.co.uk.
I look forward to speaking with you.
Kind regards,
Indira
Really dissatisfied and disappointed…
Really dissatisfied and disappointed with this product, lasted 12 month(ish) before the joints started to fail and corners started lifting and breaking. I will add that I’m not a professional installer however, I’ve laid other brands of flooring in my own properties previously with zero issues. Seems to me the the joins are too small and of poor design/quality.
The only recommendation on this would be to avoid it really, not cheap to buy but appears to be cheap quality sadly.
20 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Howard,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and understand how frustrating it must be when a product doesn’t meet expectations.
We take feedback like yours seriously and would welcome the opportunity to review your case in more detail. We’re committed to investigating the issue fully and working with you to find a suitable resolution.
To help us do so, please could you email us at info@woodpeckerflooring.co.uk with the following details:
Your full name
Installation address
Product name
Any photos of the issue
Original purchase or installation date
Once we receive this information, our team will begin investigating right away.
Thank you again for your feedback, and we hope to hear from you soon so we can help put things right.
Kind regards,
Indira
Visit showroom if you can
Simon was very helpful. He had a good knowledge of their products. Answered all our questions. His input really helped us focus our minds on exactly what was the important criteria for us and our home /family.
We left with a few samples and will be back when we make our final decision .
I highly recommend a visit to their showroom to see floors laid over a large area rather than rely on a small sample .
Thank you Simon
18 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Christine
Thanks for your review, really glad to hear we could help with all your questions.
Thanks Yorick
Unfortunately didn’t turn up on the…
Unfortunately didn’t turn up on the date provided and I had already booked the fitters to come the following day .
18 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Janet
We're so sorry to hear that your flooring didnt arrive on the specified date. Please can you send your details through to info@woodpeckerflooring.co.uk and i'll take a look into this for you.
Thanks
Shay
The Woodpecker floor was a replacement…replacement floor
The Woodpecker floor was a replacement for a sub standard floor- woodpecker took compleat responsibility for this .
For no extra charge they surveyed the floor replaced it and fitted it by a very experienced fitter
So although there was great disappointment at first, you were able to speak to a human being who organized a refit of a new floor
The floor layer left having done a very good job and left the place spotless
16 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello William
Thank you for sharing your experience. We're sorry that things didn’t start out as expected, but we’re glad we could make it right for you.
It's great to hear that the replacement process was smooth and that our team left you with a floor you're happy with and a spotless space.
Thank you for your patience and understanding and please dont hesitate to reach out if theres anything else that we can help you with.
Thanks
Shay
Delivery issue
Had trouble with delivery and Isabel at info sorted it out very quickly.
13 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello Sheila
Thank you for your feedback. We're sorry to hear there was an issue with delivery, but it's great to know Isabel was able to sort it out quickly for you. We'll be sure to pass on your kind words to her!
Thanks
Shay
10/10
We have the Goodrich Barn Oak in our dining room. Have been really happy with it. Over a year later & it looks just as good as the day it was laid.
Hard wearing, practical floor - couldn't ask for more.
☆☆☆☆☆
12 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello
We're thrilled to hear that you're still loving the Goodrich Barn Oak over a year later. It's great to know it's standing up to everyday life and still looks as good as new. We appreciate you taking the time to share your experience!
Dont hesitate to reach out if you have any questions or queries on aftercare.
Thanks
Shay
Had a problem with a floor laid…
Had a problem with a floor laid 18months ago.
It was dealt with very swiftly and professionally
10 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Greg
Thanks for your review! We really appreciate your positive feedback and are glad your issue was dealt with swiftly. Don't hesitate to contact us if there is anything else we can help you with.
Thanks
Shay
We have the Salcombe pearl flooring and…
We have the Salcombe pearl flooring and we love it. It’s covered across the largest space in our home which also has under floor heating. The wood is easy to clean with just water and looks beautiful each day.
10 juni 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello Sophie
Thank you so much for your lovely review! We saw your flooring on Instagram and it looks amazing in your home 😍
If you ever need any help with aftercare or have any questions, please don’t hesitate to get in touch — we’d be more than happy to help!
Thanks
Shay
Disappointed
Our flooring the entire ground floor was fitted back in 2021 and honestly very disappointed. In the kitchen area flooring has lifted in patches and respectfully no shoes in the house so really just disappointed in this product spent a lot of money and now will have to redo the entire area again it started to happen instantly but only just adding my review now. UPDATE I have now sent an email as suggested with my feedback on this product.
13 mei 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Tracey
Thank you for taking the time to share your feedback, and we're sorry to hear about the issues you've experienced with your flooring. It doesn't look like we've been made aware of this problem previously and would really appreciate the opportunity to investigate further. Please contact our customer care team directly so we can look into this for you and explore how we might be able to help. You can do this by calling 02920888223 or emailing info@woodpeckerflooring.co.uk
We look forward to hearing from you.
Thanks
Shay
You took over 16 hours to reply to my…
You took over 16 hours to reply to my warranty email and still haven’t sent my warranty…
10 mei 2025
Antwoord van Woodpecker Flooring
Hi Charlotte
We're sorry that it took longer to get back to you than expected. I'm unable to find an any correspondance from the email address attached to your review. If you are still waiting for a response then please reach out to us and i'll pick up your query.
Thanks
Shay
Fantastic service received from Isabel…
Fantastic service received from Isabel who went above and beyond to provide excellent customer service. Would highly recommend Woodpecker flooring.
3 mei 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hi Claire
Thank you for the lovely feedback! We're pleased to hear that Isabel provided you with fantastic service—we'll be sure to pass on the message. We hope you enjoy your Woodpecker flooring for years to come!
Thanks
Shay
Fantastic flooring
Fantastic flooring, couldn't be more pleased.
Woodpecker are great to deal with, very quick and helpful responses to any queries
3 mei 2025
Antwoord van Woodpecker Flooring
Hi Ian
Thank you for your review! We're thrilled to hear you're pleased with your flooring and that you had a great experience with our team. If there's anything you need in the future, we're always here to help.
Enjoy your beautiful new floor!
Thanks
Shay
Really really bad unsustainable packaging
Really bad packaging! The product is only small, but it came in a big box full of unrecyclable plastic filler packaging, which was completely unnecessary because the product isn't even fragile.
5 mei 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Hello Ella
Thank you for your review. As shown in my email and pictures sent to you, I can confirm we've reviewed the way we package small items with much reduced waste and all fully recyclable. Appreciate the feedback, it's sparked positive change.
Martina
Answered within a day
I wasn't sure about the proportions of cleaner and water to use on my oiled wood floor -- Isabel answered within a day and gave me good advice about what concentration for what level of dirtiness, and pointed me towards another useful product as well
1 mei 2025
Review zonder uitnodiging
Antwoord van Woodpecker Flooring
Good morning,
Thanks for your feedback, we ae here to help with any question you may have.
Kind regards,
Indira
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