Workfront Reviews 266

Workfront is a strong industry leader in project management tools. It has a robust API and many integration capabilities. Highly flexible in tool configuration, excellent work data tracking and reporting. Strong resource planning and management. Very customizable workspace dashboard and easy in line time logging. The company has a well defined roadmap and regularly keeps users up to date with latest enhancements. Also, has a user idea space to capture most requested product improvement - and then acts on them! Very deep capabilities with lots of scale.

Workfront on it's own, not bad. Highly customized experience but if you try to use the customer service, you are treated rudely. And they rely on zendesk or whatever trouble ticketing service far too much. After a week of back and forth communication via their ticketing software on a relatively easy ask, coupled with calling and pleading with them for someone to actually reach out an call/talk to us in realtime, it took me sitting on the phone and not hanging up for a half hour for someone to talk with me. In that quick 20 minute conversation we discovered it was an issue on workfront's end compared to them blaming us for not setting thing up correctly.

I wish that was a one off instance, but after three years with them, it's not. Workfront is hands down the worst customer service I've ever had from a company which we spend so much money with. So much so that as my company roles out more teams to workfront I tell everyone to higher a FTE that is dedicated to dealing with Workfront and their "customer service" team.

Workfront is truly the best Operation Systems of Record for teams wanting to work more efficiently, together, and successful.

Our department is in the process of implementing Workfront. Our current experience has been great and the representatives that we are working are excellent to work with. They often come on site and give us the help that we need to get setup and provide training and feedback.

I continue to be impressed by Workfront's capabilities on a daily basis.

I work for an "in-house" creative team for a large healthcare company.
We had to implement and the put the software into place in a tight timeframe. Setting up the back-end can be tricky but it's logical and becomes more intuitive with practice and familiarization. Once it's in place, the customers/users are in for a real treat.

We are now able to collaborate across multiple departments and work flies in and out and in all directions while still being supremely manageable.

There Global Community has been a fantastic resource and everyone is extremely helpful. There's a vast amount of webinars, help topic articles and awesome training through Ascent.

I'd highly recommend WF to any business - no matter the industry!

Workfront is an amazing tool that can truly help streamline work. When used in the right way, WorkFront can help keep projects on time, and make work less stressful. One way to ensure maximum benefit from this tool is to make sure your entire staff/team/project users are fully committed to using WorkFront in all aspects of their project timeline management. If you have users working outside the tool when they should be doing things within, this will cause disruption. There are certainly some improvements that can be made (all software is evolving), and Workfront does a great job of taking user feedback and turning that into working updates that improve workflow. I would highly recommend WorkFront to any team, company, or individual looking to maximize their project work efficiency.

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.
1) I find it very intuitive for users at all levels to use
2) It is easily customized based on the needs of your users
3) The reporting feature is worth the price of admission itself
4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across
5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings
6) The Community area is a great place to share ideas and ask for help from other users
7) They are constantly making updates and improvements to the tool
8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.

We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Great, customizable project management solution. Very stable, robust, and mature that benefits greatly by being an online application...accessible anywhere at anytime.

Constant changes and updates, once you get use to the way something works or navigates, its changed.

Some things still need updated/fixed but they are improving overall and their customer support is great.

Managing portfolios, projects, and work in Workfront provides our organization with the facts and data to make strategic plans and decisions. Our strategic plan and project road maps extent 24 months into the future. Workfront provides the data and the tools to match our project road maps with available resource needs. We have the facts and data to support future resource needs if the business decides to invest in more project work.
Managing project work and tracking time in Workfront provides the data history

We've used ProofHQ for 4 years to proof over 20,000 individual pages with over 80 clients. It's helped us create countless amounts of efficiencies from being able to provide huge, accurate reports at the touch of a button to more simple things like not having to send people to the post office everyday.

Workfront has been an excellent software and partner in our ongoing efforts to semi-automate and eventually completely automate the way marketing is planned, designed and executed across our 23 markets at BMS. I’d recommend their highly configurable tool for all your work management and collaboration needs!

Excellent product, very flexible, great UI. The company is great too - excellent support services, training, and community. Very responsive to input from customers.

Great Software
Need to optimize for simple Project management

I enjoy the transparency that comes with Workfront which drives projects to favorable outcomes. It is intuitive and even fun to use. Additionally, the easy remote access and lack of maintenance makes for a constant, reliable presence for my project management team.

We used Excel, Word, and Powerpoint to track projects before using Workfront. It was a mess. Now we coordinate projects worldwide in one cohesive, collaborative system. Our productivity is up and communication is improved.

It is a great and easy to use project management tool

I love Workfront but you really need to improve your agile capabilities. Workfront's agile capabilities are way behind the standard in the market place. I have 2 clients that are planning to stop using Workfront if the agile capabilities aren't improved. One client mentioned Workfront doesn't even get close to JIRA's agile capabilities.

Fantastic tool. We reviewed many and this was the best.
Highly customizable, easy to use.
Great training and support (if ever needed).