Account not supported and with no support by app errors
I’ve had my World ID / Proof of Human verified since 2023 (with an Orb) and never had any major issues with the World app before. In fact, the one time I contacted support in the past about redeeming WLD, the experience was friendly and helpful. Unfortunately, what happened recently was the complete opposite.
This month, when trying to redeem my WLD, the app started asking for selfie verification again. The first 2–3 attempts failed for no reason, and after that the verification process completely broke: it would only say “move the camera closer” and "stay still" and never continue, no matter what I tried.
I contacted support expecting help, but instead I was stuck with an AI chatbot that kept looping useless responses. Even after explicitly asking for a human agent multiple times, it was almost impossible to get actual support.
While trying to solve the issue myself, I reinstalled the app and restored my backup from Google Drive. The restore itself worked, but then the app suddenly claimed I no longer had the “self-custody package” installed, despite restoring the same verified account successfully.
At that point, I remembered I still had the app installed on another device (a tablet). I opened it there and attempted to redeem the WLD again. Authentication with my World ID and fingerprint worked fine, but immediately after that I received an error saying the redemption was rejected. Then, the Worldcoin mini app disappeared from BOTH devices.
When I finally managed to reach a human support agent, the response was shocking: No assistance, no explanation, just a message saying my account was “no longer supported” with a the Terms & Conditions link and told not to contact support again
That’s it.
For a company that constantly promotes “Proof of Human” and claims to support humanity and digital identity, this kind of treatment feels deeply hypocritical. A verified user since 2023 suddenly lose access, receive zero transparency, and essentially be dismissed without explanation!


