We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
World City Trail is the world's largest self-guided scavenger hunt and outdoor escape game, available in 167+ cities across 37 countries. Through our mobile app, we transform city exploration into an interactive adventure — combining location-based puzzles, professional audio guides, and self-guided walking tours into one experience. Designed for families, couples, solo travelers, friend groups, schools, and corporate teams, our trails let you explore at your own pace, in 10+ languages, with no guides and no schedules. Trusted by over 200,000 explorers worldwide and partnered with brands including Marriott Bonvoy, Viator, and Tripadvisor, we've built our reputation on making every city feel discoverable, accessible, and fun. Operated by World City Trail PTE LTD, headquartered in Singapore.
4,3
16 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience for the whole family. Kids really enjoyed and they ask us for a new trip to play again. Totally worth it.
Antwoord van World City Trail
Thank you so much! 😊 Kids asking for another trip just so they can play again — that's the biggest compliment we could receive! We're thrilled the whole family enjoyed it. With 167 cities available the next adventure is waiting! 🗺️
Excellent way to explore and learn about a city. Well done!!!
Antwoord van World City Trail
Thank you so much Ioannis! 😊 Exploring and learning about a city in an excellent way — that's exactly what we want to offer! We hope to welcome you on another adventure in a different city soon! 🗺️
I have visited many cities and used this app. It has been a brilliant way to explore the city whilst solving some challenging riddles. Highly recommended!
Antwoord van World City Trail
Thank you so much! 😊 Using World City Trail across many cities and finding it a brilliant way to explore while solving challenging riddles — that's the biggest compliment we could receive! We can't wait to join you in your next city. With 167 destinations available the next adventure is waiting! 🗺️
What a great way to have fun and learn at the same time! Me and my family had a wonderful experience! We definitely recommend it ! Great job!!!
Antwoord van World City Trail
Thank you so much! 😊 Having fun and learning at the same time with the whole family — that's exactly the experience we want to create! We're so glad you all had a wonderful time. We hope to welcome you on another family adventure in a different city soon! 🗺️
Excellent activity for families and not only. Very smart idea to explore a city. We bought accidentally two times and we got a refund within 5 minutes , impressive speed we have to admit by visiting their chat support
Antwoord van World City Trail
Thank you so much for the kind words — and for taking the time to share the refund experience too. Accidental double bookings happen more often than you'd think, so we try to make them painless to fix. Really glad the trail itself was a hit with the family. Hope to welcome you back in another city soon!
Explore on your own pace every city you visit. Very convenient way and customizable to learn a bit of history and solve a location based puzzle each time. Would recommend it to all. The app is easy to use.
Antwoord van World City Trail
Thank you for the lovely review! "At your own pace" is exactly what we built the app around — glad it landed that way for you. And it means a lot to hear the app felt easy to use; we work hard on that. Would recommend you to a friend, too. 🙂
Very nice way to explore cities in a playful and educational way. We had such a nice time doing this.
Antwoord van World City Trail
Thank you! "Playful and educational" is exactly the balance we aim for — really glad it worked out that way for you. Hope to see you exploring another city with us soon.
I cannot recommend the App. I tried a tour in Torino, however the registration did not work. The customer service was not helpful but rather aggressive in his answers. I had paid 10 EUR and was not reimbursed, although the city tour never materialized.
Nachdem mich das Unternehmen nun der Erpressung beschuldigt, werde ich auf Deutsch antworten.
1. Eine Aufforderung zur Rückzahlung der Gebühr für eine Leistung, die nicht erbracht wurde, ist keine Erpressung, sondern eine Aufforderung. Das Unternehmen ist dieser Aufforderung nicht nachgekommen.
2. Das Unternehmen verschweigt, dass in der Anmeldung auch meine E-Mail Adresse nicht angenommen wurde.
3. Im übrigen wiederhole ich meinen Rat, die Anmeldungsschritte so klar zu beschreiben, dass es keine Missverständnisse gibt. Es leuchtet zum Beispiel nicht ein, warum es für einen Vorgang drei verschiedene Nummern gibt.
Antwoord van World City Trail
Dear Christoph,
Thank you for taking the time to share your experience, and I'm sorry your trail in Torino didn't go ahead as planned. Looking back at this exchange, I want to apologise, both for the registration difficulties you encountered and, more importantly, for the tone of our earlier response. That was not how we should have handled your concern, and it does not reflect how we want to treat any of our customers.
You're right that our registration flow can be confusing, particularly with multiple reference numbers involved, and your feedback on making the steps clearer is fair and useful. We're working on simplifying this.
I'd like to make this right. I've arranged a full refund of your booking, and if you'd ever consider trying a trail in another city, we'd be glad to offer it as our guest.
Good stop locations, good information given, horrible app.
The stops were great. It led us to many interesting points. My issue comes solely from the app. The interface is not intuitive, it continually crashed, it had to be restarted constantly, and there were features that weren’t able to be used due to the app malfunctioning.
Above is my first review of my experience. I left an honest review stating I liked the stops, but not the app which lead to a comment by the seller. My husband and I both have an eSIM to use our phones all over Europe. We used our data and did not connect to any wifi while in Colmar (we didn’t even know the city had its own WiFi. We only took a day trip here). The app did not work as intended. The creator left a comment saying we connected to city wifi and it was our fault the app did not work properly, but we followed all instructions and did as the app/trip advisor said. A simple apology for the struggle or no response rather than a snarky comment blaming us for not following the instructions even though we did exactly what we were told is a poor business move. I’ll try another scavenger hunt in a different city, but with a different seller and different app.
I have left an honest review of my experience during the app and after. I have not lied or tried to damage any business or reputation. I simply posted my experience, feelings, and thoughts. My first review I gave 3 stars, which is far from a scathing review. I lost one star after your response, which again, is my feelings on the matter. I’m sorry if you do not like hearing my experience of your app.
Antwoord van World City Trail
You're right that even when network issues are the root cause, that distinction doesn't matter to the customer in the moment — what matters is that your experience didn't work. We should have led with that recognition instead of arguing the technical point.
The feedback on the app interface is something we've heard from others, and we're actively working on improvements to make it more intuitive and stable. Thank you for taking the time to describe specifically what went wrong — that's genuinely useful to us.
If you'd ever be open to trying a trail in another city, please reach out directly at info@worldcitytrail.com, I'd like to make this right personally, on us.
Having already completed two (Valetta Malta, Venice Italy) of these "treasure hunts" (as my wife and I call them) and booked a third for next month (Amsterdam), I cannot recommend them enough. This is now our go-to for day one of any city break holiday. They are advertised as taking around 2 hours, but in our case we can make each one last most of the day because we are not in a hurry and like plenty of stops. By the end of day one, we have seen most of the important sites and know our way around + been well entertained, all for around a tenner.
The idea is that you pay around £10 for your chosen city, download the app, and when you get there enter the code from your booking confirmation email. The trail then starts! It will guide you to the start point (make sure you have Google maps on your phone too) and give you a simple clue, based on e.g. dates, faces, names on famous landmarks. You can ask for a hint or just give up, but they’re quite fun and easy. Ten landmarks later you are finished.
You get your bearings on the city while having fun searching for the clues, so thoroughly recommended 😊
Antwoord van World City Trail
Three cities done and Amsterdam booked — this genuinely made our day. Thank you for taking the time to write something so thorough. Repeat explorers are the best compliment we could ask for, and the fact that you've made these "day one" of every city break is exactly how we hoped people would use them.
Loved your description of the format too — you summed it up better than our own marketing does. And the "all-day instead of two hours" approach is the right one in our opinion; the trail is the excuse to wander, not a race.
Have a fantastic time in Amsterdam — the trail there takes you past some lovely canal-side spots that are easy to miss on a regular walk. If you ever want a city recommendation for trail number five, just shout.
We had great time in Verona using the app. Everything was smooth, we will try it in a different city as well for sure!
Antwoord van World City Trail
Thank you! Verona is one of our favourites — glad it went smoothly. Whenever you're ready for city number two, just shout. Plenty to choose from.
Very nice website and clear instructions in the app. The riddles were awesome!
Antwoord van World City Trail
Thank you! The riddles are the part our team has the most fun building, so it's great to hear they landed. Hope to see you on another trail soon.
Antwoord van World City Trail
Thank you! Short and sweet, just how we like them. 🙂
A very fun way to explore and have a great time while also learning!
Antwoord van World City Trail
Thank you, Dimitris! "Fun while learning" is exactly what we go for — really happy it worked out that way. Hope to see you on another trail soon.
Excellent app and service. Highly recommended for city exploration and a fun way to stroll around the most important attractions of the city. Will do again to another trip
Antwoord van World City Trail
Thank you! "Excellent app and service" is exactly what we work towards — really good to hear it came through. Whenever your next trip is planned, just check the city list and we'll likely have it covered. See you on the next trail!
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
