World Food Shop Reviews 

If you want your parcel to turn up don't order from them as they use evri. Parcel should have been delivered on sunday yet still waiting 5 days later and evri don't seem to know where parcel currently is. Customer service for this company is not very helpful and i have had to do all the chasing with evri. I won't be ordering from this company again. Be warned.
Now having to wait another 2 working days to see if it ever turns up before this company will help. Not great service. The parcel turned up 6 days later.
And you have only refunded delivery after I've written this review. Exactly what I was talking about that I have had to do the chasing with Evri, as don't feel you wanted to help until 7 working days after it had not turned, even though selected next day delivery, as this was when it was needed, so hence why I was saying I don't feel you have been particularly helpful. As said, I won't be using you again. Really poor service from all. Not happy customer at all.

As said to your customer service team in the emails. A safe place option was not suitable and so was not selected. Evri are then suppose to attempt another delivery date that you can select after 1st attempt of delivery. Which may have been suitable. They did not do this and just dumped the parcel outside in rain, unacceptable. And you did not do anything to sort any of the issues out with evri yourselves, I have had to do all the chasing with them. Evri keep telling me to go to you to resolved, but you say the opposite. Get your act together. Do not try to make out you have been helpful when you have not. They are your goods until they arrive safely. I should not have to chase up when the company you choose to use for delivery is incompetent. And as said you did not automatically refund delivery until I posted this review. I paid for next day for a reason. It did not turn up on time and now been dumped outside during this recent storm. Your level of uncooperative customer service is a disgrace. And from reading your other reviews, it appears I am not alone with this feeling of being let down with your awkward and unhelpful customer service. Avoid at all costs people. I gave you 2 stars originally as you had dispatched quickly. But because of how unhelpful customer services have been since, hence changed to 1 star.
I do not have to justify my rating and am entitled to my opinion. Do not try to dictate what people can say. Whether small business or not, customer service should be good, not poor. People can choose to read what they want and make a decision themselves. Everything I have put is factual and I have all the email correspondents for proof. Plus I cannot respond to your email now or check the good whilst I am away and am for some time. I have to wait until I get back to check whether goods are even still outside home or whether damaged. I did ask for a refund for this reason as soon as order was delayed, asking you to recall the product from evri, but you refused to help until 7 working days had passed.
As said right at the beginning of order don't order from you if you continue to use evri. Not 1st person to say this either.

Also i have now looked into legality of my purchase contract with you as a company. Under the consumers rights act 2015, you should have refunded the next day delivery not just as a good will gesture but as you are actually legally required to. My contract for the goods is with you not evri under the same legal rights and you should have chased them up not me. And I did have a full right to request a full refund when the goods did not arrive on time agreed (next day delivery) and it was explained the reason for the rush such as deadline for why purchased for the next day delivery. Therefore I will be looking into putting a formally complaint in under the consumers rights act. As you have not met these terms. Beware people, they do not follow consumers rights act 2015. Let's be perfectly clear that you breached the consumers rights act 2015 at the point I requested a refund when the good did not arrive on time and you refused to refund but asked me to wait the 7 working days and said you could not help until then. The courier issue was for you not for me to resolve as you had the contract with them. I had a right to actually cancel the order for 14 days whether issues with delivery or not to request a full refund. You appear to seem to need some further training in regards to your legal side of your operation and suggest you look into consumers rights act to ensure you do not breach these in future. I will be returning items as soon as I return from my break (and actually get to see if the goods are even still at my address, as they were left out in the open).

No stock. My product was not available to purchase. Kucharek

As always great service from order and delivery .

Absolutely diabolical customer service
Placed first order it came yesterday
part of the order is missing
tried ringing them no joy tried again got some call centrer/warehouse fob off person said email the problem and images. i did got no response
rang again today got same person then a email from that person saying send images even though i have previously
still no response or any contact from them to rectify the problem
IN RESPONSE TO YOUR REPLY I CALL YOU OUT AND A LIAR.I HAVE RANG THREE TIMES AND EMAILED hello..worldfoodshop.com 5 TIMES
THE @ IS REMOVED HERE BECAUSE YOU CAN'T PUT EMAILS OR LINKS HERE
WHEN I RANG THE FIRST TIME NO ANSWER..WHEN I RANG SECOND TIME I GOT A CHAP AND HE SAID HE CAN'T DEAL WITH MY PROBLEM I HAVE TO EMAIL YOU THE CALL CENTER WHO DEALS WITH THE ORDERS AND RETURNS SO I DID..I GOT NO RESPONSE FROM THEM SO RANG THE NUMBER ON YOUR SITE AGAIN AND GOT THE SAME CHAP WHO LOOKED AT MY ORDER AND SAID HE WILL PASS IT ON. THEN A WHILE LATER A EMAIL I ASSUME FROM THE CHAP I SPOKE TO ON THE PHONE REQUESTING I HAVE TO SEND IMAGES.WHICH I HAD DONE ALL READY THE DAY BEFORE SO I RE SENT THE ORIGINAL EMAIL.HE ALSO MENTIONED YOU HAD RAN OUT OF THE WESSEX FLOUR.I REPLIED THAT DOES NOT EXPLAIN THE PACK WHAT SHOULD HAVE BEEN 5 WAS ONLY 4 AND NOT SEALED JUST LOOSE IN THE BOX AND NO EXPLANATION OF THIS IN EMAIL ORDER OR ANYTHING IN THE BOX SAYING WHY I WAS MISSING ITEMS.

SO IN YOUR RESPONSE TO ME YOU ARE A LIAR
3 PHONE CALLS AND 5 EMAILS
I'M WAITING FOR YOUR EXCUSE
GO CHECK YOUR EMAILS

BY THE WAY MY REVIEW DID NOT HAVE AN ORDER NUMBER ATTACHED BECAUSE IT DID NOT GIVE THE OPTION TO GIVE IT.I RECEIVED A REQUEST AFTER THE REVIEW WAS LEFT FOR MORE INFO WHICH I HAVE SUPPLIED.

YOUR RIGHT HAND DOES NOT KNOW WHAT YOUR LEFT HAD IS DOING

JUST SENT YOU A SIXTH EMAIL WITH ALL OTHER PREVIOUS EMAILS ATTACHED
ARE YOU STILL GOING TO SAY I HAVE NOT CONTACTED YOU

Tue 13/10/2026 14:30 'hello..worldfoodshop.com'
FIRST EMAIL

Wed 14/10/2026 11:24 hello..worldfoodshop.com
SECOND EMAIL

Wed 14/10/2026 14:12 hello..worldfoodshop.com THIRD EMAIL

Wed 14/10/2026 14:49 hello..worldfoodshop.com 798b6bd0 replyco.email FOURTH EMAIL

Wed 14/10/2026 17:49 hello..worldfoodshop.com FIFTH EMAIL

Thu 15/10/2026 06:50 hello..worldfoodshop.com SIXTH EMAIL

HA THIS JUST GETS EVEN BETTER
YOU REPLY TO EMAILS TELLING CUSTOMERS TO CHECK THEIR SPAM FOLDERS WHEN YOU DON'T CHECK YOUR OWN
YOU SEND EMAILS FROM ONE ADDRESS BUT WHEN REPLIED TO THEY ARE NOT LINKED TO THE ACCOUNT
YOU TELL PEOPLE TO EMAIL hello AT worldfoodshop.com SO WE DO BUT GET NO REPLY FROM THIS ADDRESS

798b6bd0 AT replyco.email SHOULD AUTOMATICALLY LINK TO YOUR SYSTEM BUT IT DOES NOT

I RECEIVED EMAIL SAYING RETURN ITEMS AND WAS SENT A LINK BECAUSE YOU STATE YOU CANT COLLECT THE ITEMS
I GO TO THE LINK PROVIDED AND PUT MY DETAILS IN AND THE WESSEX FLOUR IS NOT THERE IN MY ORDER
I HAVE SENT YOU A SCREEN SHOT TO '798b6bd0 AT replyco.email

DON'T FORGET TO CHECK YOU SPAM FOLDER NOT

BY THE WAY I WORK IN IT SO YOUR EXCUSES ARE LAME

YOU SEND A SHORT FALL IN MY ORDER
YOU DO NOT TELL ME WHY VIA AN EMAIL OR A NOTE IN THE BOX AND ONLY WHEN I EVENTUALLY I GET A RESPONSE FROM YOU IT'S JUST EXCUSES

very well it was nice thank you

Super fast delivery.

Quick response and on time delivery recommendable

The product was cheaper than expected, also it was delivered on time

Food great and delivered next day without a fuss!

The strawberries are not fresh. I have thrown out several. I only go there for strawberries. I don’t know where to go now.

Quick delivery nicely packaged

We simply love the product. Delivery prompt.
We bought more than we needed to gift some to our
friends.

Great prices quick delivery been buying from here for a long time variety

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. Thou answered by an automated voicemail, I left my details and shortly these were updated.

Absolutely great service and amazing products.

Always a prompt service

Never seen Duchess Grey tea before and as I already drink both Earl and Lady grey I thought I would try these. Wasn’t disappointed at all. Ordering was easy and delivery was quick.

Fast delivery and ease of ordering overall a very good experience!!!

Nice website easy to use, orders comes on time and are well wrapped! The products they sell are as advertised they may not by the cheapest but they are good quality. Have used this site now 2 times and have had no problems will continue to use this site, has a good variety.

I would like to state that I was pleased with ordering from them but I am not. I ordered three cars of water and only received two. On contacting then about the situation, they never responded. I think that was poor. What they later did was taped all the boxes together to ensure I get all the case in the future. But they never compensated or refund me for the missing case. That’s poor service.