World of Water Aquatic Centres Reviews 1.040

Rattan dining set. Bought a rattan dining set , Ben and his staff really helpful.

I honestly could not be happier with my experience with World of Water⁠�. From start to finish, the level of customer service, professionalism, and care shown during the purchase and handling of my new tank was absolutely exceptional.
The team went above and beyond to make sure everything was handled perfectly. Their knowledge and advice were incredibly helpful, and nothing ever felt too much trouble. The aquarium arrived in excellent condition, was handled with real care, and the whole process was smooth, organised, and stress-free.
What really stood out was the genuine passion and enthusiasm the staff have for the hobby. They took the time to answer questions, offer guidance, and ensure I had everything needed to get the setup right. It is rare these days to find a company that combines excellent products with such a high standard of customer care.
I would highly recommend World of Water to anyone looking for aquariums, equipment, livestock, or advice. A truly first-class experience and I will definitely be returning for future purchases.

I visited the Blackpool shop with my eldest son of 14 as we were staying in the area and wanting to do some fishing, but have no experience. We spoke to Ben and he took his time to give us information on things we needed as well as setting a new rod and reel up for I rod I bought as my son already had one.
We had issues putting new line on my sons rod and the next day we went back to see if we could get some assistance. Ben wasn't there but a young chap by the name of Timo was the hero of the day and although he couldn't promise success and asked politely if we'd mind if he gave it a go but there might be a chance he could be unsuccessful. We gave him the green light, he managed to get the old line off and sat with us talking us through to get new line on and also gave us some tips on how to manage the rod and reel.
We had a great time fishing after that, and it's all thanks to the lovely staff at this store. Thank you so much!

We visited World of Water at Rolvenden today and had excellant advice and service from Jacob W.
Jacob was very helpful and went the extra mile in helping get everything we needed to install a new water feature into our garden.
Thank you very much. We appreciated your help today.

Easy to use website and excellent service with prompt delivery.

Excellent customer service, highly recommend to anyone who appreciates good service, keen prices and a vast selection of equipment.

Excellent customer service.
After, a much anticipated order for 12 pond and marginal plants arrived, upon opening the box, I found it looked like they had been through a tumble dryer, I was very disappointed. While I could see that the plants had looked healthy the treatment by the courier company had clearly been less than professional. I contacted World of Water plants that day by e-mail with photo's as evidence. The next day I received an apology and an assurance they would send out a replacement order, this duly arrived in 3 days and all the plant were in perfect condition, looking robust and healthy. Top notch customer care well done.

Great service from Antony. Helped me find the part, made it available online. Next day delivery and I was able to instal the part on my solar fountain, excellent customer service!

Provided excellent choice of products at a reasonable price. Prompt and efficient service.

A beautifully presented aquatic store with friendly and knowledgeable staff. I especially loved that they recently transformed their larger display tank into one for fancy goldfish. It is such a fun and distinctive feature, and a great change from the usual tropical-focused setups seen in many other stores. It feels like a bold decision, but one that really pays off by giving hobbyists more choice.
The manager is approachable and supportive, and the grounds themselves are stunning. While some items are on the pricier side, it is clear that this reflects the level of service and overall experience provided.

Bought a water feature back end of last year, all was well until end of Feb and a fault was found with the unit. I contacted World of Water expecting to have a fight on my hands obtaining a replacement. To my utter amazement there was no wriggling, denial of responsibility of attempt to fob me off, a replacement arrived within days! Excellent service.

Missing the Nottingham shop had to order online but delivery was quick

Very helpful customer service

The buying experience was very good. It arrived quickly and when I was told it would. I haven’t tried the skimming net yet but have used the bigger net and it does the job well. I think it’s pretty good for the price but it isn’t quite as sturdy as I was hoping for. It will do the job for now though and I’m glad I bought it. I think I’ll have to use it carefully to make sure it lasts.

Excellent, had a small issue with delivery date ( not their fault) before I even knew of problem they contacted me . Great customer service, highly recommended…

Timely and helpful delivery

Recieved parcel on date specified well packaged easy website and the delivery driver was very polite and helpful which is a rare thing these days .

Quick delivery nice product

pondpump
staff extremely helpful and knowledgable.
appreciated being able to order by telephone.