Wrong Fuel SOS Reviews 

Long review, but worth reading.

I called for a quote and from the first second I was being spoken over. I spoke to a man, while I'm a female, which could cause that, but from other reviews, I see that it's a shared experience. I was informed that he needs my details before he can provide an estimate and started by asking for my personal info, which is unnecessary and with the aggressive behavior he was displaying I simply hung up saying bye while he was still speaking over me. HE CALLED BACK. Called back and continued his behavior saying he was trying to be nice and said the information is needed for an accurate quote. I had to yell 'stop' 5 times for him to stop talking over me. I apologised and informed that I'm not giving any unnecessary information to get a quote. He continued to be pushy and condesending to then ask for my number plate which is not needed for the quote. I pointed it out and informed, that I do not wish to be called back before ending the call. 2 minutes later, I got ANOTHER CALL from them. I ignored it and blocked the number. THIS WAS NOT AN END- the company proceeded to call me from a mobile number. I answered, as I couldn't believe it would be them, but it was! That's clear as day harassment and preying on people in vulnerable position! It's unacceptable and I'm about to look into way of reporting them.
Edit-phone notified me about 2 further calls and 2 further messages that got blocked from them. Tomorrow I'll be reporting them to Trading Standards via Citizen Advice Service.

I accidentally put petrol in my diesel car and rang Fuel SOS to ask for a price and an estimated arrival time.

The lady I spoke to was lovely at first and quoted around £250–£280. I explained that I’d also spoken to Doctor Fuel, who had quoted £180 and said they could be with me within the hour. To be fair, she said Fuel SOS could get there in around 30 minutes and showed genuine concern that there was a child in the car in the heat, which I appreciated.

However, after I said I’d decided to go with Doctor Fuel, she became quite persistent. She said she would ring one of her engineers to see if they could lower the price and kept asking what I could afford. When I politely said, “No, it’s okay, thank you anyway,” she laughed sarcastically and said, “Well obviously I want our engineers to get the job.”

Personally, once I’d politely declined, that should have been the end of the conversation. It also made me question the original quote when the price suddenly seemed negotiable after I’d mentioned a cheaper company. She also suggested Doctor Fuel might not have given me the full price and that there could be hidden costs.

In the end, we used Doctor Fuel. They arrived within the hour exactly as promised, charged the £180 they quoted with no hidden costs, and the engineer was friendly and professional. The only thing they said was that if the car had been started, it might have cost more because of the extra work involved.

Based on my experience, I would happily recommend Doctor Fuel. Unfortunately, I wouldn’t use Fuel SOS because I didn’t feel the sales approach after I’d politely declined was professional.

Unfortunately had to use this service last week when one of my drivers put unleaded fuel in the diesel tank of a Mercedes minibus. I was most impressed with the chap on the phone, who was calm, considerate and explained everything thoroughly. He proactively took my driver's phone number so he could communicate directly with him. It took a few hours for them to come out but they managed expectations well. They were able to drain the fuel and get my driver back on the road again. I felt very reassured at every step of the process. The service is expensive, but not surprising I suppose when the problem was self-inflicted!

I put some petrol into my diesel last night. Managed to get home, then this morning did some online research. Not only was WrongfuelSOS the best price I was quoted, they could immediately tell me how soon an operative could be with me, who he would be, and assured me he would ring 30 mins before turning up - only 2 hours to wait! Sure enough, I got a phone call from Pete B. who arrived just as promised. A very friendly and informative guy, he got the job done very efficiently and quickly. Well done Pete, and well done Wrong Fuel SOS.

Rang the company, supervisor very friendly and efficient. Engineer arrived less than 15 mins as promised, drained the tank and refilled. Engineer extremely helpful and back on the road in no time. Massive thanks for getting us out of a hole - would recommend to anyone.

I ring wrong. Fuel sos the man who pick up the phone was vary helpful and polite the the man whofixed my car was vary professional and helpful would use again

Initially rang the AA who I'm a member with, but they estimated 3 hours to get to me. Rang these guys next and they were with me in 20 minutes tops, friendly and professional.

An expensive mistake on my part, made less painful by a great service

Both the guy on the phone, and the technician who came out to sort the car were friendly and helpful. Cannot fault the service in a time of need.
thanks

Completely unprofessional , gave me a time , told me he was on his way and when he did not turn up claimed the mechanic was held up after assuring me he was on his way to me. Did not call to let me know or ask me if this was ok. It was not ok , I tried to cancel and they refused to give back my £50 deposit . Absolute rip off company .low customer services , need further training all round. No communication, no resolution.

Quoted £250. Paid the deposit then advised on the day of fix it was £310. Hidden cost not advised when I was panicking about the car.

Called for assistance and arrived in 45 minutes. Absolutely great service. West Yorkshire.

👎👎👎👎👎 Wrong fuel company that provides no worng fuel services.

Great service that got me out of a stupid mistake quickly and easily. Reasonably priced and very professional. The Engineer was with me in 25 mins even though I was a little sceptical that he would be there in half an hour as I was told on the phone. He drained the tank and put me £10 of petrol in the tank and sent me on my way. Many thanks, I hope I never need to use you again but if I do I will be sure to come back. Highly recommended company.

If I can give zero star I will do .
The worst customer service I ever seen . The supervisors are even worse
They not helpful and they don’t even bather to help.
Sorry to buy an expensive car and dealing with this type of customer service

Very professional and courteous, Zsolt the technician that attended to my vehicle was great, customer service at the highest standard, very helpful, punctual and knowledgeable, can't rate this company highly enough.

What a prompt cheerful and efficient service we received from Mario who was very professional and knowledgable.

Attila turned up bang on time, was pleasant, smiling and despite him being on the road since 530 and being on his way to another job in Lancaster, on his daughters birthday, he never stopped smiling and overall what a top fella. Great service, Hope I never need them again though!!

Really fast service, approx three hours from first contact to the engineer leaving our house having completed the job he was a very efficient and polite engineer. Would highly recommend to anyone. Great price as well, thank you so much.

The sales person has just cost me an extra £140. He made me believe I was receiving extra service such as injector flush, fuel filter flush only to find Out that this is untrue and not a service they provide. A conversation with the sales manger ended with him apologising for any inconvenice caused.
I should have used a local company who would have been with me 30 mins earlier and done the same job for £140 not the £280 I have now been charged. No attempt at recompense has been offerred and the sales manager stated ‘if you are trying to get money off, I can’t!’
I want to state that the engineer was top class and would gladly use him again without the pricey middleman.
Please be careful with this sales team misleading you into thinking you are getting a service that is nothing more than hyperbole.