Wusthof Reviews 65

Quickly replaced my bread knife under warranty when it broke - excellent customer service

Thank you very much to Amy for replacing two broken Wusthof knives under their lifetime warranty, supporting the very reason I bought these knives in the first place. Great customer service and honoring their promise on quality and warranty. Happy customer 😀

The customer service team were outstanding. They explained step by step what I need to do in order to request a refund. Genuinely a team that looks after its customers and cares about the reputation of the company. With this great experience, of course I will continue to recommend Wusthof to friends, families and colleagues.

I had an issue with one of the handles on my lovely knives. I contacted Wusthof to see if they could suggest anything and I was met with excellent service from Amy who promptly arranged to replace it. Excellent communication and service from Amy and a great representation of the company. Thank you

Wusthof are an exceptional company. I have been using their knives for years, they are reliable and great quality.
The Customer service is very helpful and resolved and issue had without fuss.

I dropped a knife on a tiled floor and the blade snapped in 2, even though I have had it a few years they sent a replacement. Finally a lifetime guarantee that actually means lifetime! Well Done Wusthof!

Excellent products (always), great customer service, quick reply after a product fault, replacement sent under warrantee

I've built up a lovely Wusthof knife set over 20 years and I love every one. They are great to work with in the kitchen and a pleasure to care for. I love even more how Wusthof respond when one goes wrong after many, many years' use. Amy takes charge and fixes the issue. Great knives, great company and a feel good customer service :-) Bravo Wusthof!

One of the most professional companies I have dealt with. Honoured a warranty on a 12 year old knife that had become damaged and sent out a replacement after I provided them with photos and proof of purchase.

New knife arrived promptly and up to the usual standards I’ve come to expect from Wüsthof.

A pleasure to deal with and needless to say I’m a Wüsthof fan for life.

Thank you Amy and team.

After nearly 30 years of use and misuse, four of my Wusthof knives were no longer in great shape. They were replaced under warranty, no arguments. This is superb service by any estimation, and is greatly appreciated.

We exercised our warranty on a chefs knife (that my husband loves). Amy was brilliant, she was responsive to emails, managed my expectations and gave me a timeline. Couldn't fault the experience.

I have to say I've been truly impressed by the customer support team at Wusthof UK. I had a set of Classic Ikons and the handles had been cracking and chunks were starting to break off. I was in John Lewis looking at replacing them. Got chatting to one of the staff who said the knives had a lifetime warranty, so worth getting in touch with Wusthof. Which I did, and I'm so thankful as they've all been replaced with no quibble. I was without them for a couple of weeks and have to say really missed them, having to make do with an old set that never kept a sharp edge! So looking forward to receiving my replacements.
Thank you so much and especially to Holly.

Having purchased a knife through Amazon a year ago it developed a fault in that it split along the back edge. I tried to go through Amazon to get a replacement under their warranty period which proved impossible, they completely ignored my requests. I contacted Wusthof directly, I was helped by the amazing Amy Tan. She immediately provided me with a replacement knife, no problems at all. Amy is a credit to Wusthof, this is how customer service is supposed to work.

I absolutely love my Wusthof Classic Ikon 17cm,its been used daily since 2017 and with occasional touch up on a Japanese wetstone it remains the sharpest tool i own.
So when I snapped the tip off last week on some tough veg I was gutted, I reached out to Amy and she replaced it immediately with the identical model. What a great service. You only really need one good knife, so make it a Wusthof.

Beautifully made knives that perform amazingly. I'd previously used some from a well known hight street kitchen supplier, and although they weren't terrible, they're not a patch on Wusthof. Add to that the amazing customer service / warranty (I had an issue with a knife that was caused by human error but Wusthof replaced it immediately) and you really shouldn't buy anything else!

Excellent customer service. Had an issue with one of my knives. Made an enquiry to Wusthof uk. Amy was super helpful and resolved the issue. It's a brand that I have a lot of trust in and will continue to support and recommend to others.

Our knife broke after 20 years and we had no receipt

We contacted Wusthof and they replaced it free of charge

Amazing service

Issue with a knife, four years after purchase. Contacted Wusthof and they have promptly honoured the lifetime guarantee with no fuss. Could not ask for better service

This a truly great company. The handle on the kitchen knife I bought around twenty years had cracked and was completely broken. Much to my surprise when I asked Wusthof if it could be repaired they gathered all the facts from me asking for photos and the history of the knife from date of purchase and then told me they would send me a brand new replacement!!
Incidentally, the knife blade is made from top quality steel. It sharpens beautifully and there are no notches or roughness on the blade. A knife of the quality is not cheap but it is certainly worth the price.
I can strongly recommend Wusthof.

Cracked handle of a Classic knife led to trouble free replacement under warranty.

When I received my parcel it was open and the knives was missing these was for my sons Xmas present. I contact and Holly got back to be and raised a credit for me to reorder this was 3 days before Xmas day they gave me next day delivery to assure they was here on time. The service I received was second to none, the quality are amazing these will last him for years. We even ordered the chopping board to use with the knives. Definitely recommend buying these as you won’t be disappointed. We will be adding to this collection.