Cost £20 and gave no more information than I already entered. Totally useless and waste of money. Following upon the response from 192.com. I purchased the background report which should have i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I wrote to question a payment which I had made which on reflection apparently had been unnecessary. Almost by return your colleague Matt wrote to me with a full explanation of what had happened - a... Toon meer
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are o... Toon meer
Bedrijf heeft geantwoord
Trying to find the landline number for aged aunt and uncle. Everything I try comes up with 'Page not available' or 'this page may have moved'. I get it if Aunt and Uncle are ex directory, so just... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Contactgegevens
Verenigd Koninkrijk
- www.192.com
2,3
Slecht
596 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Years Old Result
Just paid for an occupier look up and got a years old, out of date result! Complete waste of money.
Update; 192 asked me to email them which I did. They gave me a full refund.
5 april 2026
Review zonder uitnodiging
Antwoord van 192.com
Hello Kim, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to assist you. Thanks.
Trying to find the landline number for…aged aunt and uncle
Trying to find the landline number for aged aunt and uncle. Everything I try comes up with 'Page not available' or 'this page may have moved'. I get it if Aunt and Uncle are ex directory, so just say so, but I don't think they are as my mother used to look their phone number up. They have not moved for 60 years so why is it so difficult to find them?
Also why are we having to pay for a service that used to be free?
26 maart 2026
Review zonder uitnodiging
Antwoord van 192.com
Hello Susie, We are sorry to hear about your frustration in regard to looking for a telephone number on our website.
We’d like to clarify that we offer 20 free Directory Enquiry searches for telephone numbers on our website, once an account is registered. To search you need to enter the name and location of the person under the Directory Enquiry search tab https://www.192.com/people/directory-enquiries/ and if there is a telephone number available it will be displayed to you.
Please note if a telephone number doesn’t appear on your initial free search on 192.com, it would mean the person was ex directory and we wouldn’t have it listed. We do advise of this under our Help pages.
If you are being requested to make a payment to view a listing on 192.com, then this would mean you have clicked on a premium record, for example, a record from the Open Electoral Roll that requires credits to view the data. If we can offer any further help, please email feedback@192.com
Thanks.
AVOID THIS COMPANY THEY ARE COWBOYS.
2 februari 2026
Review zonder uitnodiging
Antwoord van 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to assist you. Thanks.
Really not worth the money.
Really not worth the money.
Only goes back to 2002 and what it does produce is pretty useless.
You have to purchase credit to discover further in-depth information, only to discover there isn't any. But it still cost you money to find that out.
And clicking on anything eats up that credit, sometimes without any warning that it will do so.
Pay credit to check something out, go back to it and it'll cost you the same credit again.
Edit: In response to the reply from 192.com, I'd have to disagree.
I'm aware that you only go back to 2002, but wanted to ensure others were aware how limiting your service is.
Not all links tell you it will cost credits, regardless of what you think.
Many searches cost more than 1 credit.
It will cost you credits for further information, even if there is no further information, but only after spending those credits. Quite the gamble.
The worst thing is that if you go back to something you've already paid for, you have to pay for it again!!
25 februari 2026
Review zonder uitnodiging
Antwoord van 192.com
Thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience, and we’d like to clarify a few points.
The records displayed on 192.com cover the years 2002–2026, where available, as there are no online records prior to 2002.
Information sourced from the open electoral roll includes the person’s name, address, and the year they were registered to vote at that address. If a current record is not shown, this usually means the individual has opted out of the open electoral roll. This is explained in more detail within the FAQs on the 192.com Help pages.
Please also note that one credit is used for each search performed. If you choose to view additional information, a notification is displayed beforehand to confirm that another credit will be used. To help you keep a record of your searches, you also have the option to download and save the results (Excel or PDF) once they appear on the results page.
If we can assist you further, please don’t hesitate to contact us at feedback@192.com.
more like a scam than a search business…
more like a scam than a search business you buy credits they say unused credits carry forward for 6 months next 1day none. Also 1 search a person would come up 2nd search would not come up. I had one search OF A PERSON that came up as owner of 2 houses I owned in the past. That person did not own them REALLY
DO NOT WASTE YOUR MONEY
Thank you for reply which proves my point. Read my review properly.I did not buy 6, I purchased 30. Only used on 3 searches the next day the credit gone. I will repeat one day the name search will come up a month leter it will not. Something is wrong. Regarding a person I searched for had nothing to do with 2 properties I owned and when I checked with Land registry this named person was never on their records, in fact the named person has never purchased a property. I even checked my own name. Yesterday search none, today same search came up. You have a major problem with your search engine yet you expect people to pay for incorrect service. That is called scam.
25 februari 2026
Review zonder uitnodiging
Antwoord van 192.com
Thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience and would like to clarify a few points.
Our 6-credit packages are valid for one month from the date of purchase. All other credit packages are valid for six months from the purchase date. The validity period is clearly displayed on the “Get Credits” page prior to payment, within our Help section, and on each payment receipt available under the Your Account page.
Regarding search results, we are unable to guarantee that a record will be available for every individual searched. The records we provide are sourced from the Open Electoral Roll. If an individual has chosen to opt out of the Open Electoral Roll for any given year, their details will not appear in our results for that period. This information is also outlined in our Help section.
Property ownership information is supplied directly to us by the Land Registry. We display the data as it is provided to us by this official source.
If we can assist you any further, please email us to feedback@192.com
Waste of money
Cost £20 and gave no more information than I already entered. Totally useless and waste of money.
Following upon the response from 192.com. I purchased the background report which should have included information such as addresses, co occupants etc as shown in the sample report.
This was not the case with nothing more than the information I'd entered being shown.
This report is purchased as a package and not with credits.
4 december 2025
Review zonder uitnodiging
Antwoord van 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Superb customer service
I wrote to question a payment which I had made which on reflection apparently had been unnecessary.
Almost by return your colleague Matt wrote to me with a full explanation of what had happened - and how I might avoid a similar circumstance in the future. He concluded by confirming that I would receive a full refund.
I’m very grateful for the attention given, the speed with which it was sorted and the courtesy shown to me.
Thank you
23 februari 2026
Review zonder uitnodiging
It was close to 5pm
It was close to 5pm, almost closing time, when I emailed and I got a prompt response, a check as to what I had done, incorrectly, instructions how to fix it and all done in minutes. Very good service from Matt.
12 februari 2026
Review zonder uitnodiging
WARNING: Your credits expire
Logged in today to discover I had 0 credits despite buying some just a few months ago. I checked and they expired just a few weeks after I paid nearly £20 for them. The fact they expire is written in easily missable small print on the package selection page and there is NOTHING on the payment screen that tells you the credits expire. The fact they expire at all is disgraceful. I'll never give them another penny.
11 januari 2026
Review zonder uitnodiging
Antwoord van 192.com
Hello Dubs, The credit packages we have on 192.com are valid for a period of time and the credits, if not used, do expire.
We do advise of this when you select the credit package you wish to purchase on the Get Credits page, under the Help pages and also on the payment receipt which is found under Your Account.
If you would like to contact us by emailing feedback@192.com we will be happy to look at your account for you. Thanks.
Waste of time and money
Asked for a basic search of an old friend and her husband, and I knew they lived in Cornwall. The site told be that yes, they lived in Cornwall. Wow! So I tried to get more info, which I had to pay for, and it returned - that my friends lived in Cornwall. That's all they had. Complete Bullshit Site!
25 februari 2025
Review zonder uitnodiging
Antwoord van 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Customer Service
Sadly, and like many people, I never fully use the resources available to me on this site. However, I have been blessed by knowledgeable and responsive customer service representatives. This is a shout out for Matt who has given his time and experience to keep me on the straight and narrow. This site may not give you all the answers you want or need but the support you will get will be of great compensation to you.
12 december 2025
Review zonder uitnodiging
Totally useless and a waste of money
Cost £20 and gave no more information than I already entered. Totally useless and waste of money.
Following upon the response from 192.com. I purchased the background report which should have included information such as addresses, co occupants etc as shown in the sample report.
This was not the case with nothing more than the information I'd entered being shown.
This report is purchased as a package and not with credits.
11 december 2025
Review zonder uitnodiging
Antwoord van 192.com
Dear Mike,
When you have credits on your account, they enable you to access searches across the Open Electoral Roll, Business Records, County Court Judgments (CCJs), Insolvency Data, Mortality Data, and Ownership Verification. One credit is deducted for each search performed.
The Open Electoral Roll records we display include the individual’s name, address, and the year they were registered to vote at that address.
If no current results appear when searching by name and location, it may indicate that the individual has opted out of the Open Electoral Roll.
We do explain the type of data we display in the FAQs on our Help pages.
If you need any additional assistance, please contact us at feedback@192.com
Thank you.
Very poor webiste with even worse…
Very poor webiste with even worse costumer service .
9 december 2025
Review zonder uitnodiging
192 - great customer service
Phoned 192 customer service for advice. The response was excellent. Friendly, informative and resolved my difficulty quickly.
4 december 2025
Review zonder uitnodiging
before registering it showed the name I…
before registering it showed the name I was searching for, after that the name had 0 results
29 november 2025
Review zonder uitnodiging
Antwoord van 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Very prompt and professional
25 oktober 2025
Review zonder uitnodiging
paid 14.40 and all l got was a 14 year…
paid 14.40 and all l got was a 14 year out of date address. pure rip off.
24 oktober 2025
Review zonder uitnodiging
Antwoord van 192.com
Dear Steve, The Electoral Roll information we display is sourced from the Open Electoral Register. If a record appears to be missing or out of date, this is likely because the individual has chosen to opt out of the Open Register, which means their details are not available for public access. If we can offer any further assistance, please email us at feedback@192.com. Thanks.
Quite obviously a con
Quite obviously a con. gave me a price have a suspicion they charged me an extra when came to paying and failed to give me any details on my second request. Avoid at all costs just a fleecing operation.
5 oktober 2025
Review zonder uitnodiging
Antwoord van 192.com
Hello Michael, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Antwoord van 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Obviously a common theme.
I am like most people that have let a review about this outfit.
Absolute rip off.
Paying almost £20 for credit's and learning next to nothing.
Should be a credit per person you look at .
11 september 2025
Review zonder uitnodiging
Antwoord van 192.com
Hello Richard,
When you have credits on your account, the credits allow you to search the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, Mortality data and Ownership Verification. A credit is then deducted with each search that is made.
The records we display from the open electoral roll show a name, address and year the person was registered to vote at an address.
If a record isn’t shown after searching by a name and location, it could mean the person had opted off the open electoral roll.
We do explain this in more detail under the FAQ’s on the Help pages.
If we can offer any further assistance, please email feedback@192.com. Thanks.
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