Enjoy the View / 1st Folding Reviews 

visited the showrooms on 3rd September 2021 and promptly arranged a site visit which happened. We then repeatedly chased for quotes to no reply. When they were sent they were repeatedly wrong. Finally able to pay sizeable first deposit once quotes correct. Waited a few months, periodically chasing, to no reply. Site visit happened again and all measurements were taken from scratch. Was informed that nothing had happened to our order in the meantime. Chased for quotes & were sent wrong repeatedly. Finally placed order.
Complete silence from the head office. Every time I chased for an installation date I got the same one line stock reply. Even if they had been human and said they were sorry but it was difficult times it would have been better than being made to feel like a total inconvenience. People also only replied to emails once I cc’d their bosses in which is so depressing. Doors and windows finally installed on Feb 15th 2022, 5 months later. 3 glass panels were made to the wrong size despite the huge wait and two site visits. Sent several emails to head office explaining what had happened - no reply
Spoke to someone in office who explained new glass would be made - no apology at all, but promised it would be expedited and be done within a week.
Two had been scratched during install. Sent an email complaining. First time I have complained during this whole process despite non existent customer service
Received a reply. No apology but having a go at me for questioning their customer service and asking me to send photos of scratches
Sent photos - no reply.
Chased up via email one week later, no reply
Finally got a reply with a new installation date two weeks later ( three weeks from date when we were promised it would be done in one week ) again no apology for delays in replies, for windows being made to wrong size, for scratched windows and our house being left in a mess - just a blunt few lines in an email about new installation date.
Three weeks later Fitters Daniel and Jen came with the new windows and were great but instead of the two replacement windows and 3 panels for the door they had been given the 3 door panels twice and no other windows. They also hadn’t been briefed on the extent of the job so didn’t have all the parts they needed. We were left with no trickle vent so there was a gap to the outside , expandable foam showing, two scratched windows, unfinished sill and surround and door not opening or closing properly. Dan and Jen were very apologetic which made a nice change as no one else has said sorry.
The fitters reassured me that the missing two windows were ordered again along with all the other needed parts and that it would only be a week. I emailed 1st doors twice (to 5 different email addresses ) explaining that the order was wrong again and asking if we could have Dan and Jen for the next and hopefully final fit! - no one replied to either emails.
When we did get a reply it was someone we hadn’t heard from before who was helpful and finally said sorry, but we were told it would be a month before next visit unless they could bring it forward.
We replied explaining how we didn’t feel a month again was acceptable and asking if someone could at least come and fix the windows so we didn’t have a hole to the outside world and visible expandable foam everywhere - no reply.
We followed up with an extensive list of everything that needed to be done / ordered / fixed so that the next visit would hopefully be the last. We also requested that all glass be inspected before loading on to the van so we don’t get scratched glass again.
Fitters turned up on 9th April. We weren’t given a time and had been waiting to hear if we could have a date that wasn’t a Saturday as Saturdays are really inconvenient to us - only to have them show up to our surprise on a Saturday afternoon. Good job we were in.
One pane of glass was scratched again. They will have to come back. Again. Seven months, three fitting visits and it’s still not complete.

Although the lead time was 10-12 weeks, my glazing wasn’t installed for 14 weeks, my own fault as I paid the deposit but did not state which colour I would like, the day of installation arrived and my glazing was installed, the doors and windows look fabulous, it is now warmer and more peaceful in my home,
So glad that I chose 1st Folding, Sliding doors, would recommend them for all glazing that you may require.

We recently did a kitchen extension and bought our origin bi-folds from 1st Folding Doors and got really good service from them. From our first visit to their showroom to the survey and then the installation, we were very happy with our experience. I would recommend 1st Folding Doors!

The 3 star is the slightly above the two average votes that I'd give the company. The product is EXCELLENT. 1st folding has a combination of 5 doors and windows for us. All non-standard with an impressive almost 3m high door. All look fantastic and we're very pleased - a top 5 star. So why the 3 star rating? The fitting service (and follow-ups_ - or complete lack thereof for the last door. Over a period of 8 months 4 different fitters came with wrongly sized doors, frames and don't know what... It was then finally fitted in a few hours by Jenny and Daniel who did a fantastic job. They took the time to check before they left the warehouse that they had everything they needed (and probably a couple of extras), apologised on behalf of the company when they arrived and then got to work. All very expertly done. I'm convinced if they had been given the job the first time around it'd have done the first time around and I would have given a sold 5-star rating. I would certainly recommend the product as for the service it's very up and down. I think they need to add a couple of people in the office with good client servicing background.

No matter how many years have passed, 1st Folding, will come and sort an issue out, even if it is probably not the fault of their work. Our sliding doors fitted in 2018 were not running as well as they should. There was absolutely no hesitation, or quibble they sent a team out to resolve the issue. This to me, is a sign of a great company. It is easy to sing high praise of a company that has just completed the work, but the test of time, is the true indicator, to whether your contractor, is as good as you hope they are. Can't recommend them highly enough and we are beyond happy, with how well the doors are now running. Great support, from the office to the guys on site. Thanks again.

We purchased a frameless lantern and frameless box window from 1st Folding. I have included the not so good, and the good and the great below:

The not so good:
- The company does have staffing issues (like most industries at the moment) and communication (through the official channels) is a challenge.
- The lead time was fairly sizeable from deposit to installation. A lot of it is out of the company's control such as getting materials into the country, etc but you can't help but think they may benefit themselves and their customers by putting a hold on taking orders until they can fulfil the backlog.

The good and great:

- The finished article is extremely impressive. We are super happy with the end result and everything has been finished to a really high standard. The product itself does represent value for money.
- I want to make a special mention for Danny who ended up giving me his personal number to get round the communication difficulties I had been having. If it hadn't been for him, we would still be waiting for our glazing to be fitted and I am very grateful for his hard work and effort. I hope his department is recruiting to take some pressure off his back!
- Ally the surveyor was also very knowledgeable and was a big help onsite making sure everything was in order for fitting.
- Both fitters also did a great job, ensuring they turned up on time and worked hard to get everything fitted well within the allocated time. Again the finish was of high quality and we are really happy

All in all, very happy with the final result and the effort to keep moving things along was worth it in the end. Thanks again to Danny for getting things over the line!

Hi Danny, your service engineer Paul came and was great and replaced the kickplate on the tall door and now able to be all adjusted and lubricated and working perfectly, thank you so much 👍

Ordered window and patio doors in Spring/Summer 2021. Installation started and is still not finished. Window without a handle to open or vents fitted. Other small issues with the quality of parts and fitting. Most importantly, patio doors that don't lock - was fixed once but discovered they still weren't locking. Not happy with quality of products, fitting or resolution.
On the plus side, they look as good as any I looked at.

I came across this company back in 2015 when they fitted 2 sets of bifold doors on the rear of my property. They were an excellent company and their after service was quality. I have just finished a major make over on my property, and I wanted sliding doors to the rear of my property and sliding doors to the loft . Marcus was my go to, he made my dreams come to life, and his professionalism is outstanding. This company does not need to advertise, because as a glazing company they are brilliant with super products with returning customers as norm. They managed to do a 10.5m run of sliding doors over only 3 doors, which is a lot of glass, but their invisible profiles they use is outstanding.
If I ever need anymore glazing, 1stfoldingslidingdoors is my go to and it should be everyones go to, because they can fulfil your dreams with anyshape and anysize glass at a good price without compromising on the top integrity of the product they only use.
Many Thanks Marcus

Regards Brijesh

Very happy customer with the whole process from coming to measure, to speaking about ideas, sending materials over and installation. The quality of the product does show and would use when I need them next and highly recommend.

Great company who designed and created the most amazing windows for a very unique space. Marcus and Danny are loverly chaps and where great throughout the whole process. We also had Dan and Jenny come to complete the snaggy who were also both amazing and lovely people too who went above and beyond. Highly recommend 😁😁😁

Excellent service from start to finish. The team are every level of the organisation and stage of the process are friendly and knowledgeable. We had a seamless experience, from ordering to installation took less than a month. We ordered a 5m Origin [OB49] bifold and they look stunning. Our installation guys were friendly and professional and answered all our questions. We would happily recommend 1st folding to anyone considering new windows!

We have had a very good experience with 1st Folding Sliding Doors. We purchased aluminium bifold doors (3m wide) and two pieces of roof glass (one of which was very large and heavy - 3m by 1.2m) for a new kitchen extension in West London. We had quotes from three different suppliers and I did visit their showroom to do some due diligence. The initial site survey was done by Marcus and he confirmed with our builder what the size of the various spaces had to be and how upstands were to be constructed; that was very helpful. After speaking to them, we were able to split the installation over two separate visits. The installation work has been very professional and we have had a follow-up visit to ensure the work has been carried out properly. Happy to use in future and recommend.

Unhappy customer
I really wish this company would finish our job and install our windows. Can’t get an answer out of anyone and it’s been going on for months now.

I bought two sets of Sunflex bi-folding doors in 2014. Installation was great and very happy with finished product. The doors work well and are very pleasing aesthetically. After 7 years, I recently had an issue where one of the door lock mechanisms got jammed and the doors were stuck closed. I called 1st Folding and they dispatched someone very quickly who fixed the issue free of charge as doors were still under 10-year warranty. Very professional with great customer service. Would highly recommend.

Just in the process of our third house refurbishment using 1stfolding and their team has been, as always, very helpful - despite the issues of covid and brexit affecting everyone the team have made every effort to accommodate our requests and current order. Thank you 5* effort.

The team have been fantastic, from my first virtual visit / tour of the showroom in March to recent measure appointments and we can’t wait to have the final product fitted.
Their unique products are in demand, just look at their Instagram for some really amazing examples of their work and you will see why they are in big demand.
Due to my own delays on-site I have had to have multiple surveys with plenty of follow up questions/queries which Marcus has been so patient and helpful with. I have found the service to be superb, with sketches, contract and invoices issued promptly after each stage.
Lead times across the entire industry have been impacted by supply chain issues and the team have been very transparent and realistic with that in all communications.
Check out their unique oriel window seats and virtually frameless lantern which uses industry leading techniques.
I can definitely recommend the team at 1stFoldingSlidingDoors for your special project! Thank Your to Marcus and Team.

1st folding installed beautiful windows and offered outstanding service and were very professional. Two installers were polite, clean, professional and were able to remove installed windows and fit the new windows with limited / no damage to external walls. Really professional, reasonably priced, very reliable and no ask was trouble for them. We installed dual colour, and windows and openings are stunning.

Had a good experience with them earlier in the year when we had bi-folds and a back door installed (all Origin). We went with them for a new front door and window as well and that has been a nightmare. Site visit for front door took place in April 2021. Told there was a four week lead time on door. Door is a straightforward replacement of existing. Installation due to take place 22 July 2021 over three months later. Fitters turned up and door was ordered with hinges on the wrong side and side window glass was broken. They had to order a new door from the factory which had a four week lead time. Fitters turned up with new door 26 August 2021 and when the unwrapped door realised it had no glass in it and that the side window was clear rather than satin as ordered. They came back the next day unannounced and finally did the installation and did a really great job. I am still chasing the side window 18 October 2021 no sign of that and no communication. We have a spray painted temporary window with our nice new door.

Updated review: you’ll see below my negative review. I must now say that having finally made contact the installation manager has been really good. He has been communicative and thorough. He was apologetic and explained the staffing issues they had which meant their communication was not good enough. The lead times are long as they are across the industry at the moment (and my other supplier are a fair bit longer) but no more than we expected or were warned. I’ll provide a further update once we’ve had the installation.

I haven’t even got the product yet and am fed up with this company. Having paid the deposit I am getting absolutely no reply to emails and they don’t answer the phone. There’s not even an answerphone! I have not the faintest idea of when my glazing will be installed despite paying a significant deposit 4 weeks ago. It’s actually not even that relevant what the product is like now; their service is such an embarrassment to the industry (in which I have worked previously) that I would still rate them poorly. I’d suggest going elsewhere.