4 Wheel Parts Reviews 

Bad website. Tried going there to actually buy stuff for my truck. That would be a big fat nope.
"Your request has been blocked.
If you feel you have been blocked in error, please contact 4wheelparts Customer Support at 877-474-4821.Thank you!"
I'm not going to call some stupid number because you can't figure out how to run security on your website. Way to lose a sale. No wonder you guys have such bad reviews when you alienate people from your site even without seeing it first.

After getting a rear pinion kit installed which consists of bearings, shims, crash sleeve, pinion seal and proper torque specs I picked up my landcruiser of the 4WP shop in Monroeville, PA. On the way back home at around 45-70mph I've noticed a weird grinding noise and severe vibrations come from the rear of the SUV which were obviously not there before. You can hear them in this video that was recorded right after picking up the SUV. The assistant manager, goes by "crash" his real name is not on his business card, screamed at me that they only looked at it once after having the truck for a whole week after bringing it back the same day it was worked on and told me the vibrations are coming from the transfer case not the rear differential and you can only hear my tires go while driving in the highway. He denied looking at my vehicle any further, or would not show me that the vibrations were coming from the T-case. He threatened to fight me if I wouldn't leave his store but, the store manager got involved and told me to put my stock wheels back on if I wanted my truck looked at again and I had to pay a diag fee. What off roading shop tells you to put your stock wheels back on for proper diag? These guys didn't realized I've been a certified mechanic for ten years before trying to pull this stunt on me. This shop is a joke. Don Kasyan, the salesman that worked on my repair order was also extremely rude, unprofessional and had a few racial degrading remarks about me and my Landcruiser. This shop only wants your money. Walked in here in September first to get my rear pinion done, "crash" tells me to wait for the"october sale fest" before making my appointment to save money and when I do before I can make the appointment I have to put half the total amount down, wait another month to get the truck in the shop, ended up paying $150 more than I agreed initially and they ruined my rear differential after taking it apart. Another thing is the first time I came in here around July to get five wheels balanced and an alignment they only ended up balancing four wheels and I paid to get five wheels balanced. I was able to tell because I painted the wheel weights black and the spare tire had the same wheel weights as it did when I dropped off the SUV. Told me they would adjust my adjustable tracking bars in the front and the rear differentials when they did an alignment also but they didn't touch it, I marked those nuts too and they needed adjusted and they told me they did it. What upset me the most is that I paid $1300 to get my rear pinion kit installed and they messed that up too. I had enough. An appointment has been made with Toyota to tear my differential apart to prove 4WP shop that they did wrong by another party. Corporate will be contacted also and a police report filed for implied threat. Avoid this shop at all cost! In the following youtube video you can hear my gears grinding after leaving the 4WP shop if you look up in youtube "4WP 4wheelparts shop ruined my rear differential" thats me and my SUV

4wp bad customer service. Also won't let you leave a honest review on there website. I won't buy from them no more. From no responses to email. To poor shipping. Misreputation of products. Not happy with this company and won't buy again.

I’ve read some of the reviews on here about 4WP I think these bad reviews are all crap. I bought 6in lift kit and 35” tires from there a year ago I trashed 1 of the tires and needed it replaced. They did not have my tire in stock but ordered it for me . To get me buy they mounted a 35” tire of another brand that is brand new and will swap my tire when it comes in. I was in and out within and hour and they were really busy nobody else would bend over backwards like this to help a customer out . I will never buy anything for my truck anywhere else but 4WP you guys are the best hands down

Today I went to buy a few items in stock and wanted to order a few after consulting with them. Read their Covid-19 guidelines link and store hours. I’m 40 minutes away. I walk in and 5 guys behind counter none wearing a mask. 2 customers neither wearing a mask. Immediately 2 counter guys leave the front counter.
1 customer leaves. I’m wearing my mask waiting (I’m still at least 8 feet away) 2nd customer looks at me. All employees have looked at me (including 2 that left)
Not a hello, not a hand gesture, no can we help you? Nothing?
I walked out, still not a word.
I figured I could always just have order shipped.
I sent a direct email to them to address customer service.
I had not seen this site or the reviews yet.
Having seen these reviews I will make other arrangements with a reputable customer service oriented organization.

Terrible communication regarding a back ordered part. 4WP did not respond to e-mails. I called 4WP customer service and was told I would get a call back on the ETA of the back ordered part. They did not respond. I am not impressed

I don,t understand why this place is still in business. They still owe me $146.00 since March. I will never buy from this company again ! And by looking at all the reviews most everybody has a complaint! Maybe someday there will be a civil lawsuit and I will get my money back.

This is my first and last experience with 4WP. I tried to place the order online and could not get answers so I went in person to the store. They said it would be a few days to get the order in and it is two weeks later and no response. I tried to call and got hung up on twice after being put on hold for over 40 minutes. I now am going to have to go back to the store and try to get refunded. Lost my business. Beware

$2500 order placed on Aug. 31st. ( rims, tires, lug nuts etc. i need to replace my tires SOON.) was told at the time that it would take two weeks. its been four weeks and nothing! i call every couple of days and keep getting the same answer, it'll be here next week. when is next week? if my damn order ever comes in i will never do business with this company again!

$1,700.00 order and you cant even answer the phone? After waiting a month I would like to know HOW MUCH LONGER will I need to wait?

THE ABSOLUTE WORST CUSTOMER SERVICE.
STAY AWAY. STAY AWAY.
OH DID I SAY STAY AWAY.
DO NOT DEAL WITH MORGAN WILLIAMSON. HE WILL NOT RESOND TO HIS EMAILS, VOICE MAILS AND DAGGONE SURE WILL NOT ANSWER HIS PHONE.
TRY IT. HE IS AT LUNCH (ALWAYS). 310-900-5558....
ENDED UP PAYING A LITTLE MORE BUT, IT SEEMS TO BE WORKING OUT SO FAR WITH SIMPLE TIRE.
GETING THE BEST DEAL IS NO GOOD IF YOU DO NOT RECEIVE THE PRODUCT.

Went to the Thousand oaks store after seeing Toyo 33 13.50r15 open country on sale. Their sales guy did a fine job of signing me up and taking a 50% deposit (in cash) and telling me that 2tires were in Compton and two in Phoenix and would be at the store in a week. A week later was told the would be delayed maybe a few days. Got an email from corporate telling me the same. 10 days later am told online sales trump store sales and they have no control of that. And they can’t return my deposit ($700). Corporate has to send a check and that takes a month. Not doing business with these clowns again. Tried to sell me procomps that were not on sale of course. Classic bait and switch. Need negative stars

The worst customer service ever! I ordered some parts from this company and after 6 days, never received shipping or tracking information...I called 4 times and after 20-30 minutes being on hold, the call was dropped. the 5th time after waiting for several minutes a rep told me that the items were being drop-shipped from the manufacturer but could not give me anymore info. I will never spend money with this company again.

Horrible customer service. You sit on hold forever before talking to a live person.

I ordered a set of wheels for my truck from this company and while I eventually received my order after nearly a month I can say that 4 wheel parts store of south Tacoma, WA was less than a stellar experience. I ordered the wheels and they were out of stock, they were supposed to be shipped to my home but instead they were shipped to store so I had to call them and have them ship them out after I received an email saying they were ready for in store pickup. The person on the phone didn't seen to be the friendliest person in the world either. They also don't respond to emails AT ALL. I think I can safely say avoid this company despite the wheels being a good price.

I am so disappointed in this transaction words cannot describe. I purchased a new bumper and tire carrier and they completely dropped the ball on shipping.... trouble is they are completely rude and unapologetic about their error. I know I know... we need to blame everything on covid-19... well I decided to do my business with Extreme Terrain from this point forward and they are excellent to deal with and end their calls with "thank you for your business " very refreshing ! In the last 2 days I have bought a high end lift ( terraflex 4" pro) a wheel tire package and a front driveshaft ! Each transaction was seamless ! Thank you 4wp for steering me in another direction !!

I am not sure why I, or anyone in their right mind for that matter would continue to order from this company. The poor ratings and reviews are 100% deserved. The most disappointing and frustrating experience I have EVER had purchasing an item. Said items were in-stock when I placed my order, but after waiting several weeks without a ship date I contacted customer service and received a vague response a week later that the manufacturer is experiencing delays, which implies they did not have product available. Very deceptive. Finally received my items 3 months after initial order and it was wrong. Was shorted 1 tire that I ordered but received 2 tires that did not belong to me. Left voicemail for customer service manager immediately and also followed up with email documentation to customer service to file a claim. It's been 2 weeks and I have not had a response on how this will be corrected. Currently I am sitting on hold for 30+ minutes to try and talk to a live person that can provide me with a solution rather than another vague response with no actual result.

Sells items not in stock, charges instantly, but takes 3 weeks to send an order. Ignores all the emails. Worst retailer ever.

Horrible customer service!
I would give this company zero stars if it was an option. 4wheelparts customer service was horrible! I had to call the company and sit on hold for hours multiple times to get updates on my order. I was finally told that Rancho no longer sold the lift kit I wanted and then they tried to up sell me to a more expensive lift. I called rancho directly and found out that 4wheelparts was wrong and rancho had my lift in stock. I sent several emails to 4wheelparts customer service and NEVER heard back. Ended up canceling my order. Do not give this company your money!

4WP was my first go-to when I became a Jeep owner for advise on modifications and upgrades of aftermarket parts. They were invitational, helpful, fun, and very knowledgeable. I received excellent advice and proactive suggestions from the Indianapolis staff and above and beyond customer-centered service. They always listened to what my objectives or questions were and then presented some options. I did over $5000 of business with them and was looking to do more.

Today, I called to ask about features of the Method wheels I purchased from them. The CSR was very matter of fact and continuously kept saying he didn't know what I wanted from him. Previously, EVERY CSR/staff member was phenomenal and knew so much about so many products and applications. I tried to lighten the situation with a joke. Again, dry and flat. Ok - so maybe this person is having a bad day. I then learned that there were no other options with my wheels (which isn't true) and according to this CSR, the feature I was inquiring about was only an aesthetic feature. I proceeded to suggest that I needed to consider new wheels then and wanted help with a suggestion of a wheel that was similar in style and perhaps a wider rim, and then I would consider bigger tires. Silence. Then it was like he had a fit and he just kept saying that he had no idea what I needed. Ok. You are having a bad day and my call into your 800 customer service which is apparently an inconvenience. I told him I would let him go.

I called back. Same staff member answered (which I thought was odd for a call center) and I asked for his name...so he quickly put me on hold and transferred me to someone else (Ken maybe). As it turns out, the calls are directed to the Indy showroom. Neither rep was as friendly and helpful as EVERY SINGLE INTERACTION (phone and in person) I have had with 4WP staff prior to today. I will be taking all of my business to their competitor, where I have always received excellent and helpful staff members. I tried twice. Wish them luck and for them to understand their business should include some guidance of parts, install applications, pros and cons, and products in general.