4 Wheel Parts Reviews 

I accidently bought the wrong Warn cradle for my winch on 5/8/23. They shipped it super quick, albeit without any shipping notifications. When my winch showed up on 5/18/23 I noticed the error. So I on 5/18/23 I submitted a customer service claim to return the product & on 5/19/23 I received a confirmation email that they received my request & are reviewing it. They have never reached out to me again. I've spent countless hours on hold & have never been able to actually speak to a customer service representative. There seems to be no way to actually talk with a customer service representative & if you send another email they don't respond. I do not recommend this company!

Customer service is horrible. I ordered a pair of rear shocks, literally spoke to someone in sales who confirmed they were the correct item for my vehicle. Got it up on the lift and removed old shocks only to find out they were incorrect. Tried to call them, no answer for 15 minutes. Left a message, no call back. Submitted a request for return via a form on their website, got an automated response 2 days ago and no RMA number. I will never ever buy from them again.

NON-EXISTENT CUSTOMER SERVICE!
I ordered LED headlights for my wife’s Jeep on 1 April, 2023. They shipped directly from the manufacture and I received them on 26 April. As soon as I received them, I opened the box to inspect them and the first one I picked up rattled as it had something loose inside of it. I contacted 4-wheel parts the next day (27 April) through their online customer service complaint form and have failed to receive anything other than an automated response. I filled out a second form on 23 May. I have also called their customer service line numerous times and spent anywhere from 45 to 60 minutes on hold without ever speaking to an actual person.
At this point I am well past their return policy time-frame and STILL have not received a response from the company. I have filed a complaint through the Better Business Bureau.
DO NOT BUY FROM THIS COMPANY. Their customer service is non-existent.

Looking for the rest of my parts but unable to contact anyone on their customer phone line or receive a reply to my emails

Absolutely horrible customer service. I ordered a part that said it was in stock but it's on back order. Took 20 days to get a reply via email and I cannot get any human on the phone with customer service. 1 month later and still have not received my part or been able to speak to a human. This will be my last purchase with them. Very very dissappionted.

ZERO response via email! Awful company to do business with. I have sent multiple emails looking for my item and get no response! They s---

Ordered an item 2 months ago, showing its ready to ship today. Ive sent over 3 emails and nothing back from the company there support is terrible no answer on the phone.

Ordered a exhaust system from the never got a confirmation that it was purched had to call my bank to see if my account was charged. Then I emailed them to see what was going on with my purchase and then called but got no response then finally after 2 weeks the emailed me back and said that my exhaust was coming directly from Flowmaster and there was nothing they could do about it and it was out of there hands

Zero stars! I canceled my order right after I placed it realizing I purchased wrong $2,000 dollar system. Multiple cancellation request sent. I called for hours till finally got someone. She told me my item was canceled and expect refund 3-5 days. Two days later they called trying to set up appointment for drop off. Told them again it was canceled. The following day fed ex was at my house trying to drop it off! This company is a joke. Had to dispute charges. You will not get anyone on the phone and if you do they’ll lie to you. Don’t even bother with emails it’s waste of time. Some of the worst customer service I’ve ever experienced. Was gonna order proper part through them however now I’ll never use them again.

THIS COMPANY IS A SCAM! DO NOT ORDER FROM THEM! My husband ordered parts for my Jeep and when they came, they were someone else's used worn-out parts in the box AND NO ONE WILL ANSWER THE PHONE TO COMPLAIN, MAKE OUR ORDER RIGHT OR GIVE A REFUND!🤬 INTENTIONAL THEFT!
THANK GOODNESS WE ARE ONLY OUT $150...

Processed and took Payment for my order on January 10, nothing has shipped, no response to emails, won't answer the phone.
DO NOT DO BUSINESS WITH THIS COMPANY.

Ordered a part and was food shipped in three days, day five nothing, call and an informed it will ship out today. Still nothing so I cal back, and they inform me it’s back ordered and won’t ship for six weeks. Had I not reached out, they would’ve let me sit thinking it was shipped. Don’t sell back ordered items that say in stock, and absolutely learn to contact your customers for updates.

I ordered a hard top for my jeep in January, no part yet. So I called them,but no one answers there phone. I tried to contact them on the website,and still no response. This is unacceptable. Will never deal with them again. And now I get to start a law suit to get my money back.

Horrible customer service. No information on order status. Should've read the reviews before placing an order. I figured my items were backordered and needed them sooner. Better chance of hitting the lottery than them picking up the damn phone. Still no update. And I kid you not I can still hear the damn music they got playing when you're on hold in the back of my head as I'm writing this cause no one ever picks up. Never order from the website.

I’ve been waiting almost 4 months for my parts, can’t get customer support to answer email. Dont know what the status of my order is, or if it even has a status. At this point just like my money back so I can go elsewhere.

Ordered parts online, then decided against it and attempted to cancel the order (within minutes of it being placed). There is no way to cancel the order online, you have to call customer service, which places you on hold for hours. I finally called their sales department to see if I could cancel the order that way. Someone picked up after several minutes and told me he would put in the request to cancel. The next day I receive an email that my parts are shipping. WTH?!!!? How can you not cancel an order a few minutes after you place it? So I call again and again customer service never picks up so I try the sales group again. They tell me that the warehouse doesn't always receive the request to cancel fast enough so things could ship and that I might be responsible for the return shipping. This is insane! I received the parts that I didn't want and tried to cancel and now I'm stuck trying to get through to customer service who doesn't pick up the phone (ever). When I finally got through I was told they would prepare the return within 48 hours and send me the information. It's been almost 4 days and still nothing, but the charges are through on my Chase card. I have to wait 15 days before a dispute can be filed with the vendor (via Chase). I never write reviews because I don't usually care that much but do yourself a favor and stay away from this company.
It's a joke and a scam. They lock you into purchases and don't give you the ability to cancel anything or return products. Their sales people like to make excuses, which angers me further.

I wish I would have read these posts before ordering from them. They sent me the wrong part, and now won't answer their customer support line. I've tried calling all day and just letting my phone sit for hours. There's no message indicating how long the wait is, an option for a call back, nothing.... I've honestly never seen a harder company to contact. I don't believe there really are people at the call center, rather its probably just a number with an endless song to make you think someone will eventually answer.

Caution with doing business with this company. I brought my Jeep Wrangler by to get the suspension looked at. I noticed some vibrations and swaying when driving at highway speeds. They charged me $230 for the inspection even though the website says that it is free at all locations. I was then provided a quote for over $4600 in repairs. They wanted to replace shocks, ball joints, trackbar and several other suspension parts. I'm not a mechanic but this didn't make sense to me based on the vehicle having less than 20K miles on it. I took it to another shop who inspected the suspension for FREE and informed me that there wasn't anything wrong with my suspension. They stated that my tires needed to be rotated and the tire pressure adjusted. I noticed a substantial difference after getting these small changes done. Consider this a warning before having any service work done with this company.
Good Luck

I ordered a lift kit over the phone. I received incorrect parts for the entire front of the vehicle, some parts not even related to a vehicle. Customer service is non-existent. I have spent countless hours on hold, over an hour at a time, just to have the line hang up on me. When you call the sales number they immediately redirect you with no hesitation. I have even called back the original guy I bought it from over the phone and he won't help me. By trying enough random extensions I found someone that said they were setting it right and would get back to me in a day. It has now been a month and her voicemail doesn't work and no email response. Now I have to buy individual parts for the front, I cant even return the parts I got. NEVER BUY FROM THEM.

These guys suck suck suck and then suck some more ever since Meyers bought them they have no customer services 2 people covering all returns and customer service globally, forcing them to take low pay and they dont honor returns or answer calls in a timely fashion. Coming from the industry this is a huge let down that 4 wheel parts/ trans america has turned to total garbage.