7879 

I cannot recommend 7879 based on my experience.

I ordered a 24k gold pendant and paid in full, but after months of delays and changing timelines, the item was never shipped. Communication was polite, but I repeatedly received revised estimates instead of a clear, reliable delivery date.

After waiting for months (ordered in March 2026, cancelled in July 2026), I was offered the opportunity to switch to an item that was in stock. However, the available alternatives were approximately twice the price of my original purchase. After such a long wait, being presented with significantly more expensive options was frustrating and left me feeling as though there was no reasonable substitute for what I had originally ordered.

When I finally decided to cancel my order, I expected the company to process a refund directly. Instead, I was instructed to file a chargeback with my credit card company so they could cancel the order. Thankfully, my bank resolved the matter and refunded my purchase, but I should never have had to involve my bank to receive a refund for an item that was never delivered.

The jewelry designs are beautiful, which makes this experience even more disappointing. I hope the company improves its inventory management, sets more realistic expectations for product availability, and handles refunds directly when orders cannot be fulfilled.

The customer service is amazing, very fast responses and the product we received were really good. I would highly recommend 7879

I’d really like to purchase a ring, but the website is really painful. Chat function doesn’t work, filters are terrible. Particularly OOS filter and sizing.
Once the OOS CTA appears, it won’t disappear! Just a poor experience.

Very helpful and friendly

These people are scammers and are happy to take every penny you have

Great quality, arrived in time

Good service. Nice products
and quality.

My order took 10+ weeks. I ordered a simple platinum box chain. I was not provided updates until I reached out to 7879 Support. I was then provided a timeline that was inaccurate and changed 4 times. I needed to micromanage the manufacturing timeline and follow up weekly to get it moving. I had multiple communications with Support and they never informed me that an import duty would be required (it was an additional 17%!!)
I will NEVER order from 7879 again. It’s not worth the headache.

I love my new bracelet. Looks so elegant. The bracelet clap so secure, I won't lose it.

The cross I purchased is great and came quickly. I love the simple design and the substantial weight of it as well. My experience is that shipping is very fast when an item is in stock. If not, the wait time can be VERY long.

Bought platinum earrings and have worn them for a few months. Disappointed that the backing was not a platinum ‘butterfly’ fitting but a ‘plastic’ disc and as a result I keep getting a skin irritation from the ‘plastic’.

Scam company so far as I can tell. Ordered a necklace weeks ago - all I get is email "updates" which show nothing has happened about delivery of the necklace - or getting a refund. They are almost impossible to contact. I would NEVER use these people again - they clearly have some production problems but won't admit it.

I got good and very fast informations to my questions. The delivery of the product was very fast. Everything wonderful!

ITS RICKY AGAIN!
I would like to SPECIFY that I’m not endorsed to promote 7879….. I do this on my own because I want other people (weather it’s England or the United States, these people from 7879 are not only on the ball but they have a incredible team and they will help you fit my needs. I don’t normally publicize my personal life BUT my father is a VERY FAMOUS ATHLETE!
And I can tell you this…. MY FATHER HAS PURCHASED FROM 7879 in the past. I want to tell EVERY POTENTIAL CLIENT OR EVERY SCEPTIC out there, there’s no absolute reason why you need to have any doubt! These people are the real deal and they don’t care about anything but there clients. So please do yourself a favor that will benefit you and your investments……. WORK WITH 7879 for the BEST jewelry pieces around and when they are finished with your jewelry pieces? You will feel like a new person and BOY OH BOY! Since I received my last two platinum chains,EVERYONE has asked me where did I get those amazing necklaces! And obviously you know what I said…7879 are the people who have made me feel so good about myself knowing that MY JEWELRY that they made for me help me to look in the mirror and I say, DAM! Those are absolutely stunning and amazing necklaces on my neck!.. good luck and get shopping for your own identity within 7879……. Ricky H

Great customer service

Honestly not happy at all with service or product I won’t be buying from 7879 ever again.

The customer service from Anne and the team was outstanding. They responded quickly to every query and ensured they were in touch, updating me all the way. I would recommend 100%. Quality care, customer service and quality products.

My husband and I have purchased from 7879 a few times and have loved all the pieces we have received (platinum hoop earrings, platinum thin necklace, solid gold curb chain necklace, platinum curb chain necklace). The curb chain necklaces in particular are beautiful and great for daily wear. Anne from the team was very helpful in finding a satisfying resolution for an import duty issue. Service and delivery were quick. We hope to order again in the future!

FINAL UPDATE: Following an escalation email directly to the CEO, the finance team released my funds via Faster Payments on Wednesday morning. The money is now in my account. Thank you to the executive team for stepping in to resolve this.
UPDATE (Tuesday 19th May): Still NOT PAID. Customer service agent Anne emailed me yesterday morning promising to look into this, but she has since ignored my reply. No money has arrived, no transaction reference has been given, and my portal is still stuck on 'Approved'. They are holding my jewelry and my money. Unacceptable service

I used the 7879 sell-back feature three weeks ago. They confirmed receipt of my jewellery and took my bank details. I was explicitly promised that my payment would be processed and deposited on Friday, 15 May 2026.It is now Monday afternoon, 18 May, and no funds have arrived. My online portfolio dashboard has been stuck on the "Approved" status all day, meaning the transaction is validated but the money has not been released.I have sent multiple emails, submitted a ticket through the website contact portal, and sent an Instagram DM, but I have received zero replies. I am writing this review to get a response from management. Please release my funds immediately.Order Reference: 787903868