99 Bikes UK Reviews 

Was out for a long ride and 80k needed to adjust seat post and collar broke. Went to 99 in Chichester who didn’t have a spare on shelf but found a specialised one in work shop and repaired it for free meaning I got the second half of ride in.

I go there quite often and they are excellent - really knowledgeable and feels like a cycling community rather than a shop.

Ordered a bike and received confirmation e-mail and money was taken. However after a month of checking the shop app and no further updates about when I would receive the bike, I e-mailed to enquire about the status of my order. To my shock I was advised that due to an inventory error my bike was now out of stock. I was given an apology and an offer of an alternative bike but no details provided of what this would be nor was I interested … I wanted what was chosen and ordered. All faith in this company at this point was lost, and I therefore requested a full refund which was issued. This companys incompetence left us in a situation where the bike my daughter had wanted was out of stock everywhere or at significant higher cost.

We have since sourced an alternative better quality bike from 3 peaks who in comparison were fabulous from purchase right through to delivery. 99 Bikes should do better! It is not acceptable to run a business accepting orders, taking people’s money and providing confirmation for a bike they do not have or had perhaps in the time that passed sold the bike and forgot about my order! They won’t be seeing my business again.

I’ve had an incredibly frustrating experience with 99Bikes, PHIL has been the one dealing with my order, and I feel compelled to warn others. They rely on delivery services like DPD but refuse to take responsibility when things go wrong.

In my case, DPD left my parcel with a concierge – without my authorisation – and took a photo of it sitting unsecured with other people’s packages. Unsurprisingly, the item is now missing. Despite clear evidence that this wasn’t a safe delivery, 99Bikes have washed their hands of the matter, hiding behind vague claims of GPS data “proving” delivery.

Under UK consumer law, the seller is responsible for ensuring goods are delivered to the customer, yet 99Bikes completely ignores this obligation. Instead, they’re quick to blame the customer and suggest contacting the police as if that solves the problem.

This is the definition of cowboy behaviour. They do not adhere to consumer laws, offer zero accountability, and don’t care about resolving issues. You’re better off shopping with a reputable retailer who values their customers.

Save yourself the headache and shop elsewhere.

Awful. Absolutely awful.

Sold me a bike and an expensive D lock that scratched the paint and rendered the bike unreturnable. The assistant seemed like he knew enough about bikes to point this out before sale. The bike was not the right size now I am hundreds of pounds short. Will never return, and I recommend you shop elsewhere. 0*. Rude, take your money and give no mind to negative reviews, awful company.

Truly miserable shopping experience.

Bike ok. Long delivery time.

Absolutely fantastic customer service. Took my Canyon road bike in as the gears were not shifting. Jordan was incredibly helpful. His knowledge and friendly attitude made the whole experience smooth and enjoyable. Without a double the best customer service from Jordan I have ever received. Highly recommend this bike shop if you're looking for quality service and genuine support.

The sales team was very polite and helpful. Personal and honest service.

Just a great bike shop. Super-helpful, really know their stuff and some great bikes and kit.

99 Bikes Totton. What a dreadful ripoff.
I was out. Cycling on my Brompton. I normally do all my own service and repairs until it gets to the point I can’t or don’t have the tools. At 66 I suffer with arthritis in both hands and other areas of my body. Today my rear gears were playing up and needed a slight adjustment no more than a 10-15 second fix, but my fingers were very stiff.

I was disgusted with the request of £15. You have lost a customer. Never again will I come to your shop. I would rather travel to Reading and visit Evans Cycles. And will never recommend you to anyone.

Thank you team for the prompt delivery of the madison leg warms appreciated 👍

Ordered my bike online and was told it would take 10 days. I received a call the next informing me that my bike was ready for collection.

Went to Totton this morning and received excellent customer service from Matthew - overall a brilliant experience from ordering to pickup.

So glad we stumbled across this bike shop! Incredibly knowledgeable, patient and helpful staff. Listened to what I needed and wanted and helped me find an outstanding bike adapting it to meet my needs.

For the first time ever I am confident riding a bike!

All the team were great, Byron went above and beyond to help me find what I needed.

The shop has a large range of bikes, knowledgeable and helpful staff and a great range of accessories!

Awesome! Thank you, I am totally blown away with my lovely new shiny purple bike!

Went into 99Bikes to look at purchasing a MTB for my daughter. She has been in numerous shops without success, but Matt was so helpful, knowledgeable and patient. Guiding her through the range (in store or at the warehouse). Although we didn't buy it that day, I ordered a SCOTT ascent online for collection a few days later, which she has now had her first ride on!

Great Staff, Knowledgeable People, and Very Very Helpful,
Give them a try they are well worth it if you like Mountain Biking,
Road Biking electric or your own power 😃👍

Brought our first bike from 99 bikes in Southampton, the customer service is unbeatable , now having it serviced tomorrow, don’t look anywhere else,

My recent purchase of an eMTB from 99 Bikes Chichester has proven exceptionally satisfactory on two fronts. Firstly, the service provided by Paul was outstanding; he carefully considered my needs, offering several suitable options within my budget and allowing ample time for a considered decision without any pressure to purchase. Secondly, the stock covers all disciplines of cycling this includes clothing, security and accessories.

Thank you for your help Paul

Aaron P (Chichester) Went above and beyond helping with my sons Trek bike , even put some of his own stuff on for us ,I have a very happy son and we are so grateful for everything Aaron has done for us Thankyou so much ,Sue and Archie

Ordered a bike and came exactly when they said and it’s perfect 👌.

Easy to get information, easy to understand and quite concise in the service.

Bought my first road bike through cycle to work scheme and they have made the process seamless. Shaun was knowledgeable and gave me great recommendations on what to go for and what accessories I needed. When picking up the bike Byron and Nicole was very helpful in walking me through how the bikes work, especially when it’s my first time using clip on pedals. Keep up the good work!

Great service from Fergus and team. Bought a new bike and was pleased with excellent and advice. Thoroughly recommend.

They would fob me off with the story wed rather take our time and do the job right than rush and do it wrong. They refused to give me my bike back until the fork was ordered for nearly 6 months until I got so angry I threatened to sue them.