99 Bikes UK Reviews 

Adam and Jordan, made it easy to make a purchase at 99 bikes and I live in Hertfordshire!,

They offered expertise, value, and a friendly fast service, discount and value with superb customer service came first.

If you want a bike go to 99bikes.. I ccant find fault.
Cas (Hertfordshire)

Initially hesitant I ordered a Bergamont e MTB based on the solid positive reviews. And I didn't regret it. Communication was smooth, I was regularly updated on the delivery date. The bike arrived via TNT, on time and with most parts assembled. The price was very competitive. What I wasn't aware, that it came without paddles but wasn't a problem. Overall I am very happy with the purchase and the customer service.

Superb Service from start to finish, Byron and the rest off the staff really took the time to make sure I had the right bike in the correct size, you can tell they are passionate about cycling and nothing was to mush trouble.

Many thanks

Exceptional service from Chris, James and the team in Winchester. I recently sought their advice on the purchase of a mountain bike and bought a Scott Scale 910. Brilliant.

Brilliant customer service, very accommodating and welcoming. Great knowledge and communication. A big thank you to 99Cycles My bike feels like new!

I was really happy with the delivery speed, response time from the team when I asked a question and, most importantly, the quality of the bike. In other words, everything!
Will be back here in 4 years when my Son grows out of another bike!

Worst e-commerce experience ever: they took about 1.5 weeks to dispatch the order though I called specifically to ensure the delivery happens before our move-out date. Then they delivered the bike to the wrong address and didn't include one of the bike lights that was in the order. Above all, they appear to be cheap but actually add the 10% hidden admin fee when you buy throught the Cycle2Work scheme which is written somewhere in the small print of course but not directly visible. I would recommend to avoid them at all cost

Bike arrived damaged but I let that slide as didn't want the lad dissopointed not receiving his Christmas present after failed deliveries countless times. To then break after 3 times riding it, to then be told warranty doesn't cover use of bike which puzzled me and told me bike has had a impact as a photo I sent shows paint chipped on bike which was caused by failing parts on bike breaking and derailleur hitting frame, as my lad had only riden it to school. Basically calling me a liar saying it hasn't been caused bye that when have only seen a photo. Then sent a link for a website to buy part which is out of stock and shouldn't have to pay for anyway as should be covered by warranty. Absolute joke off a bike shop would definitely not recommend and will not be using again

I did the admin for a colleague of mine to get a bike through Cyclescheme. I messaged 99 Bikes because I needed assistance and I got a reply back just a few minutes later. Phil was very helpful and efficient and nice, all was sorted 30 minutes later. Thank you for making the process so easy and quick.

Friendly and knowledgeable staff. I’ve been using this store for years with good reason. After its silver level service, it felt as though I was riding a new bike. Absolutely brilliant!

Bike delivered on time, and any any quires were dealt with in a professional and courteously manner. To early yet, but seem as though they would deal with any problems I may have in the future.

The gentlemen that helped me do my cycle2work scheme online through email was a godsend, he made quick and simple. Order was organised within a couple emails. Bike took a while however Christmas time I ordered so I appreciate that and understand the bike is 👌.

Brilliant customer service, very accommodating and welcoming. Great knowledge and communication. Ordered 2 bikes for Christmas presents for my boys. Great bikes but as ever kids bust things quickly. Chris had things repaired and back in no time.

Very helpful staff and good advice.

A big thank you to 99Cycles. I bought an electric bike from them in Sep and started to have a few problems in Dec. I took it in on a Saturday and, even thought the workshop isn’t open on a Saturday, they fixed it! I can only get in at a weekend so was expecting a week without my bike. Amazing service and clear explanation of what the problem had been and how it had been resolved. My bike feels like new! Thank you so much

Good customer service, painless transaction. Quick delivery.

Called in this morning to run a reset on my Scott E-Bike. Adam and Jordan were super helpful as they always are. It is always a pleasure to call in for service, accessories and general advice. I have used 99Bikes, formerly Hargreaves for a few years and their professionalism, friendly and helpful advice has never failed. Thank you guys for your help and consistent service! Dr. Shaun McCarthy

Great service, great advice, great choice, great products and great price, plus ready for collection quicker than expected, then kindly held for Santa to collect.

What more could you want.

Fantastic purchase from 99 bikes. Great bike great price. Happy child for Christmas

Earlier this year I spent £1000 on a new bike and accessories. When I got the bike home the drive train was very rattly and noisy in certain gears. No matter I thought I have the free check up coming up. I took the bike in and reported the fault and after it had been checked out I was told that the rattling was due to the fact that I wasn't changing gear properly and the rattle was because the chain was between gears as I wasn't making sure it was in gear properly. I have been riding bikes with derailleurs for 45 years and I know what it sounds like when the chain is between gears so i know this was not the problem. I wouldn't have minded this patronising remark if the rattle had been fixed. As soon as I got home I rode the bike and it was still noisy. I tried to contact the shop via their online contact form immediately afterwards (in September) and I am still awaiting a reply in December. The bike has been in my garage ever since as I can't bear to ride it with the noise coming from the drive train. I will have to take it to a proper bike shop and incur the expense of getting it fixed. Amazed at the shocking level of customer service at 99 Bikes.