We ordered a Weber Master Touch BBQ and it was unfortunately damaged during delivery and before it arrived to us. Sarah and Paul were very understanding and acted quickly to resolve the problem with... Toon meer
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Lees wat reviewers zeggen
Having ruined a Kadai BBQ I found out you should put clay pebbles in the bottom so Bell was offering these for the best price on the internet. They arrived quickly and were well packaged and we're jus... Toon meer
Great follow-up when issue with spices (rock solid) was identified. Would like to had better packaging for the aluminum pans, but it worked! Great customer service Paul!!
Lovely looking electric stove with realistic flame, sleek and modern design. Low fan noise when heat is on, soon warms the room up. Comes with a remote control to change flame and bed settings and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bell are passionate about design and enhancing your home and garden with quality products. We’re working tirelessly on evolving our store as we’re driven at becoming the best interior design showroom in the UK. We partner the finest brands from Mackinosh, Villeroy & Boch, Hansgrohe, Charnwood, Rais, Stovax, Amtico, Kamado Joe, Traeger plus many more, that are equally as passionate about offering you the best style for life.
Bell
Geschreven door het bedrijf
- The Home LifeStyle Store
Contactgegevens
Kingsthorpe Road, NN2 6LT, Northampton, Verenigd Koninkrijk
- 01604 777504
- onlinesales@abell.co.uk
- www.abell.co.uk
4,7
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Company and product was great, delivery was diabolical
Company and product was great, the delivery service was diabolical, the driver blocked my neiboughs driveway and he could not get out, when she got it off the lorry she was not helpfull in helping to get it to the front door and just left it sitting in the middle of the driveway so no cars could get in or out
20 februari 2026
Antwoord van Bell
Hello Lee,
Thank you for your feedback regarding the delivery.
I have reviewed the delivery photo along with the location, and I can confirm that the dispatch emails do state that delivery is to be made on a kerbside basis. From the proof of delivery image, it appears that the driver placed the item by your front door, which goes beyond what would typically be expected for a standard kerbside delivery.
That said, we do value your feedback and will ensure this is passed on to the delivery company for their review. We will also include your comments regarding the driver blocking a neighbour’s driveway; however, we will note that in a cul-de-sac it can sometimes be difficult to avoid this entirely.
If there is anything further you would like to discuss, please do not hesitate to let me know.
Kind regards, Bell Customer Care Team.
Efficient service
Efficient service . Emailed immediately with shipping details and a phone call to confirm delivery. A great quality product . Very happy with the product.
19 februari 2026
Excellent service from Bell when I…
Excellent service from Bell when I recently purchased a fire. Efficient, excellent communication and superb product. I am thoroughly satisfied with the whole process.
12 februari 2026
Excellent service
Excellent service. Delivery on time and well packaged. Great communication throughout, great value and first class follow up from Paul in the online sales team.
9 maart 2026
Great price
Keuco is an excellent brand.
The toilet roll holder is expensive but absolutely well worth it.
Bell was the cheapest retailer online.
Product well wrapped & delivered quickly 👍🏻
17 november 2025
Good communications
Good communications, helpful and supportive.
Was advised delivery date may slip a little, but three weeks was unfortunate.
27 februari 2026
Offered us only 40% of our delivery…
Offered us only 40% of our delivery that we had bought and paid for due to claimed shortages.
However, I could order plenty at their new, higher (double) price it seems.
That is dishonest and theft.
4 maart 2026
Review zonder uitnodiging
Antwoord van Bell
Good Morning Sparrowhawk,
Unfortunately we are unable to identify the circumstances within the business and don't believe your comments are about a specific experience you've had with ourselves.
If you believe they are, could you please provide your order number, the name of the sales person you dealt with and any additional information and email me directly at richard.kingston@abell.co.uk and I can reply with more accurate feedback.
Regards, Richard
Simple ordering process
Simple ordering process, good communication throughout and on time delivery.
Great all round, well done Bell!
24 februari 2026
Good communication & product delivered…
Good communication & product delivered in a timely manner.
16 februari 2026
A great service,in particular customer…
A great service,in particular customer services,for sorting an issue with DPD.
If only customer services of other companies were as helpful and efficient!
12 februari 2026
Efficient.
Easy to order. Quick confirmation and delivery as scheduled. Very well packaged. Well done.
12 februari 2026
Purchasing the product was easy
Purchasing the product was easy, We were not informed of our delivery untill the morning of the delivery, luckerly we could arrange for someone to be home. The delivery driver was extreamly rude, could not put four words togeather in english and was expecting my wife to except delivery from the road side.
It is a shame as I wont be useing you again.
11 februari 2026
Antwoord van Bell
Hi Bernard, We apologise that you didn’t receive the despatch notification in advance of delivery — this is normally sent once the goods leave us, so we’re sorry if this didn’t reach you as expected.
I’m also sorry to hear about your experience with the driver. We will certainly pass this feedback on to the courier company.
For clarity, our product pages do advise that pallet deliveries for stoves are kerbside only, as this is the service level provided by the pallet network. However, we completely understand that this can still be frustrating.
Kind regards, Sarah, (Bell Online Team)
Sleek and modern electric stove
Lovely looking electric stove with realistic flame, sleek and modern design.
Low fan noise when heat is on, soon warms the room up.
Comes with a remote control to change flame and bed settings and can set to a maximum temperature that suits you.
Would highly recommend this stove and Bell company who kept me up to date on delivery.
11 februari 2026
Great company to deal with
We visited the store less than two weeks ago where we had an excellent experience. The sales people were helpful, knowledgeable and efficient without being pushy. They delivered our fire this morning as per our conversation with the logistics manager. It was refreshing to deal with respectful human beings as opposed to automated systems. The delivery men were respectful, friendly and courteous. Great company to deal with and would highly recommend to others.
29 januari 2026
Review zonder uitnodiging
Was fab service from ordering to…
Was fab service from ordering to delivery and easy to order
2 februari 2026
Great fire
Great fire, great delivery and good communication, would highly recommend using A Bell.
6 januari 2026
Excellent service!
23 januari 2026
Nice quality product
Nice quality product, delivered according to schedule, well packaged.
20 januari 2026
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