Access Self Storage - Brentford Reviews 16

Super friendly and helpful staff and a clean, safe storage set up

I’ve been using this storage unit for the past 2 years and honestly had an amazing experience. The facility is always clean, secure, and well maintained. The staff members are absolutely amazing always friendly, helpful, and professional whenever I needed assistance. Highly recommended for anyone looking for reliable storage with great customer service!

I had a positive experience with Access Self Storage Brentford. The facility is clean, secure, and well-maintained, and the staff are professional and helpful. Overall, the service is efficient and reliable. I would recommend this location to others seeking quality storage solutions.

Access was very proactive in calling me to sort out my exact needs after I went through 3-4 other potential suppliers online who could not help me with my specifics.

Booked a unit at the Brentford depot and provided two forms of ID . Somehow they managed to put an address that doesn't even exist on my paperwork. I contacted their data protection dept a week ago to see how this has happened and still no reply. This site is very hard to park at as I think they run staff training events there. The car park is very uneven trolleys will roll away if your not careful.

We were welcomed and helped hugely by the friendly admin guy, who made our first experience of using the store an enjoyable one. The facilities are excellent - no complaints at all.

Access Self Storage in Brentford is absolutely amazing!
The staff are very friendly and helpful — especially Abdul, who always goes above and beyond. I highly recommend this facility for both businesses and householders who need self-storage in the Brentford area.

Incompetent, rude and racist at the west London branch.
The only time I hear from them is when I need to send insurance details.
They never respond to emails regarding important information ( travelling) and unfortunately they seem incredibly racist also.

Rather shocking!
I will be arranging a different storage shortly and I have already made a formal complaint to head office ( with no response!)

AVOID

Excellent storage company and friendly customer service and great support

Hi,
Very friendly team and their customer service is excellent and would recommend to all my friends.

Best regards to Gagan and his team for excellent service.

👍 okay very good I like it very much and very accessible

the team at the access selfstorage in Brentford are AMAZING !!! THANK YOU ALL!! you were so kind and helpful you went out of your way to help me both times with my complicated situation! I am so so grateful and really want to share this. Mustafa special thank you to you but also for the rest of the team that really made a huge effort around all my different issues that needed sorting! WOW! and thank you

Moving to the UK from Brazil wasn't easy, but Brentford Access Self Storage has indeed helped me feel at home! It is very easy to access the storage unit and parking area is excellent. The staff has been exceptionally helpful and Elron has given me all the extra support I've needed. I definitely recommend this storage!

The team at Access Brentford are second to none. Nothing is too much trouble & they will go out of their way to accommodate your needs.
The site is very well kept & clean & in a secure environment There is a choice of unit sizes & flexibility if necessary. There is a simple & speedy booking process to help where necessary.

My experience at my local store is a very enjoyable one aided by a great team of people. Very attentitive and customer focussed at every encounter that I have with them. They help make my every visit stressfree & enjoyable !
Admittedly, the site is a newly built but it's always kept imepeccably clean.
CREDIT WHERE IT'S DUE !!