You advertise 24 hour access. You do not explain up front that this is only for business customers. You suggest that the site is manned 24 hours. Not so. Your site has poor connectivity, making acc... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHandy Cross Roundabout, Access Business Centre, HP11 1UP High Wycombe, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
David and his team do an insane job of keeping this place immaculate and extremely well run. Lovely reception area and friendly staff. We have an office and storage and just perfect for what... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic.. The staff are really professional in their approach and explained in detail about using the facility. Couldn't ask for more !! 10/10
Bedrijf heeft geantwoord
Reception staff polite and helpful and walked us through the procedures and geography of the unit. Areas all clean and well lit. Security arrangements good. A good experience overall.A Good Expe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contactgegevens
Handy Cross Roundabout, Access Business Centre, HP11 1UP, High Wycombe, England, Verenigd Koninkrijk
4,4
Uitstekend
16 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Access Self Storage - High Wycombe
Hi David,
Thank you for your 5-star review of our High Wycombe storage facility. We are thrilled to hear that the staff at our store were very helpful when you were moving in.
We look forward to assisting your future storage needs.
Best,
Access Self Storage
First rate service
The staff at High Wycombe were so very helpful and made moving in very easy. And the place is very clean
Thanks for all your help.
Paul
5 april 2026
Antwoord van Access Self Storage - High Wycombe
Thank you for your wonderful feedback, Paul.
We are delighted to hear that you received first rate service from the team at our High Wycombe store. It is great to know that the staff were so helpful and made your move in smooth and easy, and that you found the facility clean and well maintained.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your storage needs.
Absolutely fantastic.
Absolutely fantastic.. The staff are really professional in their approach and explained in detail about using the facility. Couldn't ask for more !!
10/10
28 maart 2026
Antwoord van Access Self Storage - High Wycombe
Thank you for your fantastic feedback, AV.
We are thrilled to hear that you had such a positive experience at our High Wycombe store. It is wonderful to know that the team’s professional approach and detailed explanation of how to use the facility made everything clear and straightforward for you.
A 10 out of 10 rating means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
You advertise 24 hour access - not quite the truth
You advertise 24 hour access. You do not explain up front that this is only for business customers.
You suggest that the site is manned 24 hours. Not so.
Your site has poor connectivity, making access by QR code a hit and miss experience.
Your staff are all very pleasant but overall there seems to be a policy of being economical with the facts until after a customer has signed up. Disappointing.
12 februari 2026
Antwoord van Access Self Storage - High Wycombe
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel the information around access was not clear. Our 24 hour access is available to eligible customers, and this is outlined on the store website page as well as discussed during the site tour and sign up process. We are sorry if this was not your understanding at the time, as transparency is important to us.
Regarding staffing, we do not advertise the site as being manned 24 hours. As a self storage facility, our staffed opening hours are clearly stated in multiple places online and in store. The only 24 hour service we reference is our CCTV coverage, which operates continuously for security purposes.
We also appreciate your comments about connectivity and QR access, and we will ensure this feedback is passed on for review. We have been made aware of this previously, our QR codes are there to increase security but the store can help you with alternatives when needed.
We are pleased to hear that you found the team pleasant. We are sorry for any misunderstanding and that your overall experience left you feeling disappointed.
Access Self Storage
David and his team do an insane job of…
David and his team do an insane job of keeping this place immaculate and extremely well run.
Lovely reception area and friendly staff.
We have an office and storage and just perfect for what we need.
Thanks all at access.
From Total Cleaning Ltd.
12 januari 2026
Review zonder uitnodiging
Antwoord van Access Self Storage - High Wycombe
Hi Chris,
Thank you so much for the fantastic feedback.
We’re delighted to hear how impressed you are with the site and the way David and the team run things. Keeping the facility immaculate and well organised is something they take real pride in, so your comments will mean a lot to them.
It’s great to know the office and storage setup is working perfectly for your business needs, and we really appreciate your continued trust in us.
Access Self Storage.
Friendly helpful staff
Friendly helpful staff, clean tidy well organised business. Even on-site loo was good.
7 januari 2026
Antwoord van Access Self Storage - High Wycombe
Hi Anna,
Thank you for the lovely feedback. We are really pleased to hear you found the team friendly and helpful, and that the site was clean, tidy and well organised. We are glad even the little details made a good impression.
Access Self Storage
Antwoord van Access Self Storage - High Wycombe
Hi Ana,
Thank you for your review. We are glad you had a good experience and enjoyed using the facility. We really appreciate you choosing us.
Access Self Storage
Incredibly helpful staff
We have never hired self-storage before but every member of your staff made it very easy. Extremely helpful and knowledgeable.
18 december 2025
Antwoord van Access Self Storage - High Wycombe
Hi John,
Thank you for your lovely review! We’re so glad our team made your first self-storage experience easy and stress-free. Your kind words about their helpfulness and knowledge mean a lot to us.
Access Self Storage
Antwoord van Access Self Storage - High Wycombe
Hi Alison,
Thank you for your kind feedback! We’re so pleased to hear the booking process was easy and that our team were polite and helpful.
Access Self Storage
Reception staff polite and helpful and…
Reception staff polite and helpful and walked us through the procedures and geography of the unit. Areas all clean and well lit. Security arrangements good. A good experience overall.A Good Experience
1 november 2025
Antwoord van Access Self Storage - High Wycombe
Hi Roger,
Thank you for your great feedback! We’re really pleased to hear the team made everything clear and welcoming, and that you found the facility clean, secure, and easy to navigate. We’re glad you had a good experience with us!
Access Self Storage
Antwoord van Access Self Storage - High Wycombe
Hi Jon,
Thank you for your kind words! We’re delighted to hear you found our team professional and pleasant to deal with. Your feedback means a lot to us.
Access Self Storage
Staff were polite & very helpful in…
Staff were polite & very helpful in finding the right size unit for my needs.
25 september 2025
Antwoord van Access Self Storage - High Wycombe
Hi Neil,
That’s wonderful to hear! We’re so glad the team could guide you to the right unit and make everything feel simple and stress free. Thank you for choosing us!
Access Self Storage
Helpful staff and easy to deal with.
30 juni 2025
Antwoord van Access Self Storage - High Wycombe
Hi David,
Thanks so much for your feedback! We're glad to hear you found our team helpful and the process easy. We’re always here to make storage simple and stress-free!
Access Self Storage
We were expected and fully processed in…
We were expected and fully processed in about 15 minutes.
Staff were courteous and helpful.
23 juni 2025
Antwoord van Access Self Storage - High Wycombe
Hi Phil,
Thank you! We’re so glad to hear your check-in was quick and seamless. It’s great to know our team made you feel welcome and supported—we’ll be sure to pass on your kind words. We're here if you need anything going forward!
Access Self Storage
Great location and facility.
I have been at High Wycombe Access for two weeks. The process to rent a storage place was so easy. The staff were both knowledgable and helpful! Would recommend this site to all.
23 juni 2025
Antwoord van Access Self Storage - High Wycombe
Hi Robert,
Thank you for the great feedback! We’re delighted to hear that your experience at Access High Wycombe has been smooth and that our team made the rental process easy and straightforward. It’s fantastic to know you’d recommend us, we truly appreciate your support!
Access Self Storage
Excellent service
Excellent customer service on the phone and at reception. Really helpful, kind and friendly team on the desk, thank you.
6 juni 2025
Antwoord van Access Self Storage - High Wycombe
Hi Sarah,
Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service both over the phone and at reception. Our team truly appreciates your kind words, and we're always here to assist you. If you need anything further, don’t hesitate to reach out!
Access Self Storage
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.