adidas Reviews 

Things have definitely changed for the worst here. Anything remotely past a size Medium and it's out of stock too quickly. I've been a customer for years and especially returns now take ridiculously long and if you contact customer service they just give you false assurances. I don't recommend spending too much if you count on getting your money back at a reasonable delay. The website doesn't even say how long inspection takes yet they keep repeating how there's a 14-day window when their own website says that the 14 day window is for the refund processing once they inspected it.

Less than 1 star if it was possible.
1. Slow delivery compared to other footware brands. I ordered from ON and Nike at the same time. They came in faster
2. Ridiculously slow return and refund process. The refund took multiple weeks after the return reached their warehouse. This is not acceptable in 2026.

I would never order them again.

Very good overlay and was really fast at shipping quality is good and they even let us refund a few pairs and gave us bigger sizes

My review concerns the complaint I submitted to Adidas Spain and Adidas Global, not a problem with an order. On September 6, I contacted the company to express my strong disagreement with an advertising decision and request specific explanations. I explicitly asked for my complaint to be registered and forwarded to those responsible for communications and corporate social responsibility. From a company of this size, I expect such concerns to be taken seriously and addressed meaningfully.
I want to make one thing very clear: my criticism is not directed at the “Single Shoe” service. Allowing someone to buy a single shoe when that is what they need is a positive and necessary initiative. My disappointment concerns the choice of former Israeli soldier Shalev Biton for an advertising partnership. Against the backdrop of the suffering of Palestinian civilians and people, including children, who have lost limbs, this decision raises questions for me about the principles guiding the company’s communications.
Of course, I am not questioning the right of any person with a disability to participate in sport, receive support or access suitable products. My criticism is not about his nationality, religion or disability. It is about a company’s responsibility when selecting its advertising partners and how it responds to legitimate concerns raised by consumers.
The explanation that “Single Shoe” is an international service for people with different needs does not address my underlying questions. I would like to understand the criteria used to approve this partnership, how the criticism it has prompted is being addressed, and what specific, verifiable information the company can provide about any initiatives supporting civilian victims, particularly children with amputations.
General statements about inclusion are not enough to restore my trust. I expect a substantive response to my complaint and information that helps me understand the company’s decisions, not simply a repetition of advertising messages.
My disappointment is profound. I judge a brand not only by its logo or its products, but also by how credibly it upholds its stated values and how seriously it takes its customers’ concerns. In that respect, Adidas falls far short of my expectations.

My adidas D.O.N. Issue 7 basketball shoes came apart at the sole after seven months and under 50 hours of court use. The outsole separated from the midsole on one shoe. The other shoe is untouched and the tread on both still has full depth, so this is a glue failure, not wear.

Adidas denied the warranty claim because their footwear coverage stops at six months. I escalated to a supervisor and was denied again. No partial credit, no discount, and no repair option, since adidas does not repair footwear at all. The advice I was given was to throw the shoes in the garbage and buy another pair.

So a shoe designed and marketed for competitive basketball failed inside a single season, and adidas' proposed solution was to throw it away and pay them again. Six months is a remarkably short warranty for performance footwear, and other major brands cover their shoes for considerably longer. Telling a customer to bin a nearly new pair of shoes is also difficult to square with everything this company publishes about sustainability.

I will not be buying adidas footwear again. Anyone shopping for basketball or training shoes should compare warranty terms before they buy, because that number tells you how much confidence a brand has in its own build quality.

I want to give kudos to the staff member at the Adidas Toronto store (Steve i think his name was). I went in there looking to buy some running shoes, but was undecided on which ones to get. Steve was extremely knowledgeable and patient and told me the benefits of several different shoes, to try and find the best option for me. In the end I got a pair of the Evo SL Adizero and I have been so happy with them, I have done a couple of runs in them and they are so comfortable and a great fit. Love the shoes, and also appreciated the excellent service from Steve in the store

Anyone else have issues with your Adidas pre-order of F50 HYPER FAST EVO? (Rcv'd June 3 2026)

My sons boots have failed after EXACTLY 60 days & Adidas is refusing warranty because they didn't come with tags... THEY SHIPPED THEM WITHOUT TAGS.
My son is a high caliber player with the intention, support and TALENT to go pro.
This experience has been trash.
#Defective #Warranty
#WorldCup #AdidasCanada #NeverBuyAgain

I had a very disappointing experience with Adidas. Their shipping was extremely slow and unreliable, which caused a lot of frustration. Customer service was unhelpful and unresponsive; I couldn't get clear or accurate information from any of their agents. It felt like they lacked basic customer support and didn't care about resolving issues. Overall, I would not recommend Adidas for online shopping due to their poor shipping and customer service.

I bought a packpack from Adidas. The design is very beautiful, with a mixture of dark blue and white. But pattern begame to fall out after 2 months.

I purchased a pair of the Adizero Evo SL running shoes in-store. I have been for a couple of runs in them so far, and I am very impressed. They don't feel so stable, but I did get used to them after a while. But they are light and feel really fast. Fit was good, true to size. Very good shoe, even with the initial stability concerns I had

Probably the worst customer service I have ever experienced. First of all I had to return a pair of Adios Adizero Pro shoes after one of the carbon rods snapped. Upon further investigation, this is a common problem. I filed a warranty claim and told I'd receive the "electronic gift card" within 2 weeks. It's now been over two months and haven't received. I have called several times and each time told I'll receive it within one day. I still haven't received it. I have emailed 6 times with NO response. Not even once. Spoke to a manager today who couldn't even hear me (and I could hear her) - only for her to say "it will be sent to you within one day." Guess what - I haven't received it. Absolutely terrible. Don't shop there!!

Worst online experience! I placed 2 orders on June 14 slides and sneakers; June 15 info sent to T Force delivery company and was supposed to arrive by June 22. Now we’re at July 2, T Force has not received any parcels, only a label was created and I’ve called Adidas TWICE they have no information, keep saying backlog in warehouse, and they won’t return my money. Agent now says they need to do an investigation and I have to wait until July 8. What a joke! I will never order Adidas again!!!! Waste of my time. I should have bought the Nike slides instead; great delivery times and customer service.

Hands down the worst customer service I have ever had. I ordered online was told it would arrive in a week. Never came. Adidas blamed the courier. The courier blamed Adidas. After several interactions with both Adidas and the coruier, I asked for a refund as it clearly isn't coming. They told me I would have to wait at least another two weeks. I will never order from them again. So shocking that such a long time and iconic brand can't get their *hit together to have a decent online shopping experience.

Don't even bother ordering from Adidas Canada! Seriously. I am shocked this company can operate so poorly.

1) I placed an order for sneakers on June 12th, which Adidas claims was shipped. (It's actually lost in their warehouse).

2) Ai Chatbot is of no help and human support is rarely if ever available (even during posted hours).

2) I contacted TForce, the carrier about the status of my "lost" order. TForce emailed my confirming that they a) received the shipping label from Adidas, but b) never received the package from Adidas - it never left their warehouse.

3) When I finally got in touch with a real person via Chat, they assured me head office would look into the matter and email me within 2 days with information. A week later and nothing!

4) Tried contacting Adidas again today, only to get "no agents available."

I have a previous order I am now nervous about returning, after hearing that other people have returned items and never received a refund.

I anticipate a class action lawsuit in the making. This is atrocious!

How could such a multinational, multimillion-dollar (if not billion-dollar) brand allow such deplorable operations and customer service experiences?

adidas.ca ordering is not worth the headache. Shipping does not arrive even remotely close to when it says it will. Tracking info is basically non existent once the delivery date passes. Adidas phone customer service is awful, they don't care. And the chat bot is useless. Save yourself, and go to a local adidas store, or if you must shop online maybe try one of Adidas' competitors. I ordered 3 pairs of shoes on June 2 - Adidas has my $376.32 and I have nothing.

I guess I should've read the reviews before ordering. Zero stars honestly.

Never got my items on the date i was told i'd receive them.

Same scripted chats on the online portal. Had a telephone call, lady was rude, uninformative. Told today that items will either be shipped out or refunded.

I asked her if there is an item shortage and therefore it's not available, and she said no. I asked her why then would it be refunded and cant just be shipped out, she said idk. This is so pitiful i'm laughing at this point.

No clue if I'm going to get what i ordered or just have the products refunded automatically (which could be today, next week, next year or never).

Save yourself the heartburn and just head to Nike instead

HORRIBLE customer service and they can NEVER comply with a delivery on time. Quality has gone way down and prices keep going up.

Why on earth would Adidas continue to use T-Force Logistics when they “lost” and entire shipment of product? I ordered shoes, sent by TForce, “lost”, Adidas told me it was multiple orders that were lost, refunded me, I re-ordered the shoes, and now they’ve sent them AGAIN using the SAME courier company after assuring me they would use FedEx! Honestly I would not have bothered with this re-order had I known. What an annoying hassle and waste of time . Nike it is I guess…

​Unacceptable service — they lost my package and made it my problem
​I am extremely frustrated with Adidas regarding my order First, the website provided completely misleading daily updates: the package was scheduled for Monday, then it shifted to yesterday, and then to today.
​Now, they admit that the courier service lost my package, but they are forcing ME to wait indefinitely while they run an internal investigation. This is completely unprofessional. As a paying customer, their logistics failures are not my fault. I shouldn't be penalized or left in limbo because they can't manage their shipping partners.
​Adidas needs to either ship a replacement immediately or issue a full refund. Zero accountability. Avoid ordering from them if you expect reliable delivery!

Terribly slow delivery. My parcel is being shipped from the same province and took 2 weeks.