Advanced Water Company Ltd Reviews 

I needed a replacement part for a multi-room thermostatic system. The existing part is no longer made. The 1st company I approached said I needed to replace the whole system whereas AWC staff took time to understand the situation and what was actually required. They obtained photos from me and took it up with the manufacturer who found a small number of the parts still in stock. Result I will have a brand new part and the whole system will work correctly again. AWC didn't HAVE to go to all the trouble they did, there was no guarantee of a sale at the end. But they did and they did it professionally and quickly. Strong positive recommendation; Will definitely use again when the need arises.

An absolute pleasure to deal with, James was totally efficient and a credit to the company.

As an installer, I am always looking for suppliers who can combine effective service with competitive pricing, and without doubt Advanced Water Company sets the benchmark.

Great company. Staff are all very knowledgeable. Gave first class advice on a replacement thermal store and delivered it before lunch on the day they said they would.

A great company to deal with. These guys are frequently best-priced, and put their customers' needs at the heart of the business.

We needed some gaskets to accompany a valve we'd bought a long time back, however we realised we'd need them at very short notice. Lewis and Danielle were both extremely friendly and helpful, and put a great deal of effort into resolving the issue and getting them sent out. When we realised we also needed a pressure gauge at the 11th hour, Ben was a great help in getting it express shipped directly to the engineer.

We had thought that this was an omission on AW's part - it turned out it to be our fault. Regardless, their response throughout was so highly professional, it was a pleasure sorting this out.

I've raised queries with plenty of suppliers recently, and a lot just don't want to know. Whereas Advanced Water have been the opposite. Keep up the good work.

We urgently needed an expansion vessel and connecting hose. Spoke with Sue at AWC, absolutely fantastic service, delivery for next day. Would highly recommend.

The urgent delivery of a new hot water tank was delayed by 48 hours. It was the courier at fault, but spoiled experience and view of order. Ben at AWC has worked hard to resolve solution. Tank arrived from DX Freight, damaged with a dent, 48 hours late. One delivery driver to drop the 50 kilo tank off the back of the lorry.

Excellent great communication,problem with order sorted after a few emails,and delivered in time,considering a bank holiday weekend and the corona virus,😃🖖 will definitely use again.

Excellent products and excellent customer service.

After a slight mix up in communication which was corrected by Nikki from Advance Water Sales office, I can confirm that I am more than happy to recommend Advance Water Company Ltd

Excellent range of products and easy online ordering with fast delivery. Also, just as important, as Nikki has proved with her excellent customer service skills, they are more than happy and willing to try help their customers out when an error in purchasing is made.

This company is tops! Their customer support team are really helpful, knowledgeable and friendly. I could not ask for better service.

I have used Advanced on many occasions over several years and their service is second to none. Excellent product knowledge and communication
Recommended A**

Advanced Water Company is a fantastic supplier with vast stocks and very knowledgeable staff who are always willing to help

I have used the team at Advanced Water Company LTD for many years, I always get a top level of service.
Nikki (Nichola Cirulis) has always helped with any enquiry I have with a fantastic turnaround on response, Very professional & Friendly service.

I would highly recommend Advanced water

THANK YOU FOR YOUR MANY YEARS OF FANTASTIC SERVICE

I don't very often write reviews but felt in this instance that Advanced Water Co.Ltd deserve a well earned pat on the back! I work for a plumbing merchant that has been dealing with them for over 8 years now and we find them to be a very efficient and professional company to deal with! On average we have 3 or 4 orders a week from them and they are all specified and quoted correctly and more importantly delivered the very next day! Nikki the office manager is very knowledgeable and extremely helpful and nothing is too much trouble for her to sort out for us. I have no hesitation whatsoever in recommending them to supply your plumbing needs ! Keep up the good work Advanced Water!!

We use Advanced Water all the time for our repair jobs for unvented cylinders and spare parts. They are friendly, knowledgeable and extremely customer focussed and have helped us out of many a predicament when parts and cylinders are required urgently

Mark - British Gas

I have been using advanced water for years and must say 99% of the time have been superb friendly today I encountered something very different from the ordinary when speaking to a female agent called Sam I asked for a part number of an immersion and then politely asked if the stat had a different number she rudely sighed tutted and put the phone down I rang back and got cut off again so then used my customers phone (different number ) got a very helpful agent that sorted my request not a great experience to day

Purchased some parts for my cylinder. Ordered at 4pm and they arrived the next day at 9.15. Staff were fantastic in sorting out the parts I needed. Will be using them again.

This is a really good firm to deal with, knowledge on all products amazing, staff could not be more helpful, we would recommend to anyone.

great service! Use them all the time. Reliable and good technical help

AKA marketplace seller Sparesweb on Amazon. For your own sake I'd avoid this awful company. My product was delivered faulty and it took over a month after I returned the product and having to dispute the charge with my card company to get a refund - and even then they would not refund my return postage fee as stated. I'll never shop with this company again.

I bought a thermostat from them that failed after 5 month use. I bought a replacement while I sent the original back under warranty. The new one was supposed to cost £15 more than original one but they agreed to charge me the same price as the defective one. The agreed to credit me for the defective one if I returned it to them. I returned the defective one by royal mail & it cost be £2.90 to send back which they refused to refund me. On closer inspection of invoices it appears I was charged a lot more for the delivery of the two thermostats than what I was able to send the damaged on back for - I am still not sure if they have credited me for the returned defective thermostat some 4 weeks later !