AFC Home Warranty Reviews 

Great and pers

This company is not what it claims. I have tried twice to submit legitimate claims, and both were declined. I even used their technicians. One of which just stopped showing up after he tried to upsell me on the repair.

Have not received policy or any information regarding my warranty. Sent request to contact me no response. The policy will not be renewed

Jesse was AWESOME. In the Webster dictionary for Customer Service there should be a picture of her. This was a GREAT investment for my future warranty plans.

Worst company ever, they lied, and after you bring it up, they don't hide it. They do not replace anything, and if they reimburse, you only get a portion like 20%. I made the mistake of signing with them, but it was the worst mistake. run

Michael was very helpful in explaining coverages and cost.

The sales counselor was thorough and respectful. And it was a human!!!!

THE MANNER IN WHICH DAVE THE MANAGER RESPONDED FOR PATRICK IN HIS ABSENCE

Please read the service requests I submitted from September 2025 until January 2 when I canceled.
A "senior customer service" person named Mary Boy sent an email which I responded to. I never received a response from her. I raised several issues with her that were evidently ignored. I joined AHS in 2018 with no problems. Now I am done.
Again please research my file. It boils down to: 5 visits over 3 months and an ice dispenser cannot be fixed? Sounds like poor management or FRAUD!

Thank you

THE REPRESENTATIVE WAS VERY HELPFUL AND RESPECTFUL AND VERY WILLING TO ANSWER ALL MY QUESTIONS SO I COULD MAKE AN INFORMED DECISION

I recently encountered issues with my refrigerator and was relying on a home warranty plan from AFC Home Warranty for repairs. In hindsight, I regret not saving the money I spent on the warranty for actual repairs. They informed me that I would have to pay for the repair costs upfront and that I would only receive a significantly smaller credit toward my future monthly payments.

Additionally, the company they sent to perform the repair is equally disappointing. I paid them 50% to order the necessary parts, but it has been over a week, and they still haven't completed the job.

The honesty of the salesman and what the policy offers for the price

All customers, kindly request to be away from this AFC home warranty service, you are going to suffer when there is an issue with your appliances.

Currently I am facing an issue my dishwasher from last one month where they are not helping to resolve and also technician come and go without giving any updates and tells us that there is a part required and reschedule. After two visits again told that new part required which is of $350 and you pay your full subscription so that they will take care of the service is ridiculous. There is no proper direction for the customer what to do next after waiting a month to resolve the issue.

Please be away from this home warranty service and believe your nearest technician do the job and we are paying the money unnecessarily for this middle man.

Thank you all.

Have had almost no experience with AFC other than a phone call. Send me this survey after I have a claim.

Brayden was very pleasant, not a pushy salesman and made the customer service experience a great one.

They answered all of my questions, addressed all of my conerns and showed me the math that proved they were the best value compared to other comapnies.