Agent Provocateur Reviews 851

Had a little issue with my order, and before it was even packed and sent off, Ana from customer service had it fixed up! The service is as good as the product!

Great customer service, prompt and friendly even over the quieter Xmas period. I had ordered a few things for size and all arrived on time. Sarah particularly was super helpful and responded in an unexpected way that made me day!

My partner bought me a swimsuit from the website that did not fit. He returned it and bought another one with the right size at the Paris store. However, the online customer service claimed there were some white stains on it, but I tried it with my underwear on. They did not want to refund my partner and asked for more money to send us back the swimsuit.

On the other hand, when I removed the protective film from the swimsuit bought in the Paris store, the glue left a lot of white stains that did not go with the washing machine. Even after several washes. Maybe the white stains they were referring to ?

This was an awful experience, firstly with the online customer service that refused to refund the allegedly stained swimsuit. After reading other comments on trustpilot, it looks like this is a recurring thing they are doing - rejecting returns due to alleged damage - maybe to stay afloat ? Secondly, the swimsuit I have now (bought in Paris store), has white stains due to the glue they are using for the protective film, which is probably quite cheap.

The quality of the items and service at Agent Provocateur is degrading and I won't buy from there again.

Absolutely hopeless. I'm sure the products are gorgeous but when they don't arrive, then customer services won't do anything about that, I have to say if not use AP ever again.

I bought my wife a set for Christmas. Because it is out of the 30 day return window - even though it's Christmas time there is no extension for refunds. It doesn't fit my wife and they offer no refunds or even exchange for a different style. It's so disappointing and appalling service :( Such a shame for such an established brand.

I won't shop here again, at least online.

Bought my wife 2 sets as an Xmas gift, admittedly, a mistake to purchase on the 25th November, more than 28 days before she'd have the chance to see them. Nothing they can (want) to do about it, no Xmas returns/exchanges. So others should consider this in future.

Both sets, the bra came up small (seems to be a fairly common theme). She is the same size with every other manufacturer. With a £7 delivery and a £5 return (if I could), is an expensive way to shop.

So were just left with some expensive underwear in a box sat on top of the wardrobe.

Bought a corset but it was slightly too small for my partner. Did not think too much bought size up and returned this one. Got an email saying return had been rejected due to makeup on the item. Showed the picture to my partner who was confused as she tried the corset on after she just had a shower so no chance of makeup. Then looked on here and realised obviously it's a con that they do by the shear number of people that have had the same issue. Reality if you are going to return something take lots of pictures first before they rip you off as well. Avoid unless you want to be ripped off.

I'd like to praise Beth and the team at the London flagship store. Having had a fitting in the Harrods branch where nothing could be found to fit well, I wasn't expecting to be buying, but Beth in the Broadwick St store found items that really worked for my shape, tweaked the fit and left me with a really great set that fits well. My partner was kept well-watered and entertained chatting with the other staff and all in all it was a lovely experience.

Please do pass on to the manager of the branch how happy I was, especially considering how I felt walking out of the Harrods branch a couple of months ago - as if I'd never be able to wear AP again. (and it was also much better than Coco de Mer where I was brought items but not 'fitted' in any way and left to get on with it!)

Fast answers with a lot of patience to silly questions. Bravo

I bought some items and assumed the publicised discount would be applied automatically- my mistake.
I wrote to customer services and within 24 hours received a refund for the discount I’d forgotten to apply.
Fast and simple.
Outstanding. Thankyou Shanice.

Expensive but lovely products. Great customer service!

The customer service was outstanding and they were able to help me with my order.

Ich habe mehrfach bei Agent Provocateur bestellt, doch diese Erfahrung war äußerst enttäuschend. Bei einer Bestellung (Nr. 6000223070) wurden falsche Größen geliefert, obwohl dieselben Größen bei anderen Modellen zuvor problemlos passten. Der BH fiel rund 15 cm kleiner aus als vergleichbare Modelle. Der Kundenservice meinte: Produktionsfehler.

Die Rücksendung wurde nicht korrekt verarbeitet: Einige Teile wurden zwar in der richtigen Größe ersetzt, der BH jedoch erneut in 36C geliefert, obwohl ausdrücklich 38C gewünscht war. Zunächst wurde als Alternative die Farbe „Purple“ genannt, später jedoch wieder verweigert.

Hinzu kommt: Für zwei unbenutzte, vollständig zurückgesandte Teile wurde bis heute keine Erstattung vorgenommen. Das Vorgehen ist aus Verbrauchersicht höchst bedenklich und entspricht nicht dem Anspruch, den man an einen Anbieter im Premiumsegment stellt.

Insgesamt war das Einkaufserlebnis weder transparent noch kundenorientiert und steht in deutlichem Widerspruch zu dem, was die Marke für sich beansprucht.

@AP: sie haben die Ware UND mein Geld. Ich möchte es zurück

The worst customer service I’ve ever encountered!! If I could put 0 stars I would. I returned a bra due to sizing being inaccurate and it didn’t fit me. I received an email with a questionable picture of the bra being “dirty” and they didn’t accept the return so in order to ship it back to me they charge £7 reshipment. Bare in mind to return anything you have to buy a £5 label as they don’t offer free returns.
With the bra being £36 i’ve paid £7 first time shipping, £5 return and £7 for them to return it back again to me. As explained to my response to them, the bra was obviously tried on otherwise how would I know it doesn’t fit me? When I returned the bra was in immaculate condition as received. Ridiculous way for them to rob you off. Definitely won’t be a returning customer.

Retour à la charge du client 12€... Et la livraison à l'achat coute 15€...

Rücksendung sehr problematisch. Ich habe für die Bestellung schon 15 Euro bezahlt und jetzt habe ich einen Rücksendeschein bekommen das nirgendwo akzeptiert wird und ich muss nochmal 12 Euro für die Rücksendung bezahlen.

Not the same company I used to shop at. Quality of the items have gone down south and the company is clearly struggling- sent a return back and staff fabricated evidence to suggest the item was used (although i sent pictures to prove it wasnt with tags on) and then on top they made me pay 7 pounds to return the items back to me. Petty considering price of the items, will never buy from them again!

I had the absolute pleasure of working with Sarah from Agent Provocateur’s Client Services, and I cannot speak highly enough of her professionalism, patience, and genuine care. From the very beginning, she went above and beyond to ensure my concerns were addressed quickly and with kindness. She not only kept me informed throughout the process but also made what could have been a stressful situation completely seamless. Her communication was clear, timely, and always reassuring.

It’s rare to come across someone who makes you feel like more than just another customer, but Sarah did exactly that. She made me feel valued, understood, and confident in my purchase. Agent Provocateur is lucky to have her—she is truly a shining example of exceptional client service.

I always thought Agent Provocateur was a premium brand, but my experience was shocking.
I ordered lingerie in my usual size, but it arrived much smaller than expected. I returned it for an exchange, only to be accused that the items were “worn and damaged.” That’s completely false — I have photos proving they were brand new. In the end, I received neither an exchange nor a refund, just stress and disappointment. Very unpleasant experience.