Akbartravels.us Reviews 92

Very bad expriance and very unprofessional. After taking money no update on the process next step and informed us that they have not even applied for Visa. Had to make change on plan.
Customer Service, Refund process everything was horrible.

Very disappointing experience with Akbar Travels.

I booked a flight ticket for my mother through akbartravels.com. Later, when I tried to add extra baggage directly through the airline, I was informed that the ticket was issued as a group ticket, so it could not be modified or managed directly with the airline.

This was never clearly informed to me before issuing the ticket. If a ticket has such restrictions, the customer should be told in advance, not after payment and ticket issuance.

The customer support experience was also very poor. I had to wait nearly 1 hour just to connect with customer care. After finally getting connected, it took another 20 to 30 minutes only to request extra baggage assistance.

For a simple service like adding baggage, this process was extremely frustrating and time-consuming. Customers deserve clear information before booking and faster support after booking.

I would not recommend Akbar Travels unless they improve their transparency and customer service.

Very disappointed with this company. It has been more than 2 months since my flight ticket was canceled, and I still have not received my refund. Even worse, they completely ignore emails and provide no proper customer support or updates.

This level of service is unacceptable. Customers should not have to chase their own money for months without any response. I would not recommend booking with them if you expect reliable support or timely refunds.

I booked my flight through Akber Travels and had the worst experience. My flight was cancelled, yet I received no call, no email, and no SMS from their side. As a customer, I was left completely in the dark and had to find out about the cancellation on my own. For a travel agency, basic communication is the bare minimum and they failed at that.

When I tried reaching out to Akber Travels for help, there was no reply from their team. No one picked up calls and my emails were ignored. The whole process felt extremely unprofessional and disorganized. Travel plans are stressful enough without having to chase your agent for basic updates.

The overall attitude was rude and unpassionate. There was no sense of responsibility or care for the customer’s situation. Booking with them caused unnecessary stress, wasted time, and money. I strongly do not recommend Akber Travels to anyone looking for reliable travel service.

Very bad experience with Akbar Travels online booking service. My ticket is missing my middle name and i want to do amendment, and before my flight I tried many times to contact their “24/7 customer support,” but nobody answered. Their support only responds after 9 AM, and because of this I missed my flight.

The next day they simply said “sorry, you need to buy a new ticket.” Very unprofessional service and misleading 24/7 support advertisement. I will file a complaint with the UAE Consumer Protection Department regarding this false advertisement.

They are a big syndicate scammer 2 tickets where bought from them jan 2026 and feb 2026 , but they never response emails and calls ,due of airline cancellations even they got the money back from the airline company , I hope the management will see this comments .. never book to akhbar travels online boy cot all the agency under their name .. and lets gathered together to file a case on this akbar travels

Never ever book from akbar travels, my booking got cancelled on 25th March 2026 and nobody informed me that my booking got cancelled, not even a single email. Somehow i got to know that my flight is cancelled before going to that airport.

Now i am struggling to get my refund back, its been more than 40 days without any update. Airline has confirmed, that they have already refunded to akabar travels one month back. Still these guys not providing the refund or any update.

You can’t reach on their customer care and nobody responds on your email. Its just like a never ending loop.

So beware guys before booking with these un professional people.

Very bad experience waiting for ticket soft copy for past 2 day , no calls answered or mail response. Waiting since 29.04.2026 just for ticket copy

Case ID:REQ-289983
Case ID:ReQ-289905
Still no response

DO NOT EVER book through Akbar online portal.

Their service is absolutely pathetic. Once the booking is done, they completely ignore customers like they don’t even exist. The official website is useless, and emails go unanswered — it’s like they deliberately avoid responding.

This feels nothing less than cheating customers. Extremely unprofessional and irresponsible behavior. Hands down one of the worst booking agents I’ve ever dealt with.

No support, no response, just pure frustration and wasted time. Dealing with them is a complete headache.

Pathetic customer service response.
Been trying to contact them for almost 2 months as the flight was cancelled due to regional tensions.
Still waiting for my refund with zero actual response from the team.
Horrible experience, probably would never use them again

Irresponsible team. Even flight cancelled no update no information about refund . Given costumer service no is no response. Feels like scammers.

after booking they don't like to serve customers
official website and email no proper response at all
means they are cheating customers always
very very worst booking agents which I have been selected.
No proper support and no proper response. Very hectic.
so pleaese dont book for ever akbar online portal

Scam don’t book here

One of the worst travel agency in UAE, not responding call or mail and taking too much amount

Worst company, no support available, not replying on emails.

I have bad experience from akbarbtravels for refund issue.last two weeks no response via telephone and through email.

I had a very disappointing experience with this travel agency. Despite sending multiple emails to inform them that my flight had been officially cancelled by Gulf Air, I received no response or update regarding my booking.

I also attempted to contact their hotline numerous times, but after waiting for around 20 minutes, the calls were repeatedly disconnected.

However, when I made an inquiry about booking a hotel, I received a follow-up call within minutes. This inconsistency in customer service is extremely frustrating and unacceptable.

Terrible service - the calls get disconnected automatically after long waits, and emails regarding refunds are ignored. Very bad customer support."

It’s has been 10 days now from the day which I requested refund.contacted the airline they are telling it’s refunded and check with travel agent.once call the akbar travels the agent telling it will take 15 more working days to get the refund.very very worst booking agents which I have been selected.
No proper support and no proper response.very hectic.

They are a bunch of scammers running this online scam.
I have been waiting for my refund for over a month and a half and still no proper response from them, nor is there any confirmation on refund.