Alderandloom Reviews 13

Don't buy from this company they are conning people. I bought a jacket decribed as leather materia for £47, received item and it wasn't leather material just cheap polyester and elastane worth no more than £5. I am in the process of requesting a refund

DO NOT ORDER. I thought I was buying a high end designer door mat for £72 what I received was embarrassing. Item came from China, I have since found the same one for £4 on a well known Chinese website. They were not forthcoming with a refund, I had to refer them back to their terms and conditions and even then, they tried to offer me a 40% refund. I had to settle for a 70% refund in the end as the cost to return to China would have been on me.
I wish I could post pictures here to show you the mess I received.

CON ARTISTS !!
Do not buy ANYTHING from this company. I bought a sweater from them, wrong size, wrong colour, wrong material. Return and refund? Send to China ! £34 someone has said on here the postal charges or they’ll refund me 15%.
I saw this on Facebook, I will NEVER buy anything from there again.

Quality leaves something to be desired. No labels all cut out. Returns to China. Be warned

Items received looked nothing at all like the website.
Returns had to be sent to China! £34!

Poor quality and returns to China be warned

This is clearly a Chinese company the tracking info showed 4 stops in China before flying to UK. It took 16 days with no explanation as to what was going on. Then quality is awful , thin material, incredibly creased and no manufacturer labels. Was not worth sending back I would never get refund

I thought i was ordering from a UK company. Turns out goods are shipped from what i suspect is China?
I do not support trade from the far east and had i known would not have ordered.
ordered 28th April, still not recieved and now i know origin do not want it.
Will be returning for a full refund if it ever arrives!
Shocking and blatent misrepresentation

We purchased bath mats. They arrived but are very low quality; thin and cheaply made. Beyond that, they are clearly shipped direct from a warehouse in Asia, not from England, as prominently indicated on their website.

The returns process starts with a form, but then progresses as an email conversation with someone trying to convince you to take a steep discount “This way, you won’t incur any return shipping costs and it saves you time and effort.”

At best, this is a huge burden and inconvenience for you, the consumer, unless you know you’ll be happy with overpaying for cheap goods. At worst, it appears like a drop shipping outfit disguised like a high end English business.

Use this company at your peril...
This company uses all delaying tactics possible to deny the customer, their right to a return/refund.
Do not use this company. There is no contact, long periods of no communication and time wasting 'games' played in requesting photos, more information etc. The products are cheap and nasty and not as advertised.

Website looks fabulous with glossy professional photos….promises of an A1 shopping experience, with speedy delivery….clearing old stock. Speedy delivery via Royal Mail.
In reality goods are not that great in the flesh…..shipped from China.
If you want to return you have to pay to ship back to China…..or as a goodwill gesture they will offer a 15% discount on your purchase price.

Caveat Emptor"……..I would never buy from them again.

Terrible service no contact, delivery took ages and items are very cheap made especially the price paid for it! Trying to send back what a nightmare!!!! Get it sorted

This company calls itself Alder&Loom (England) suggesting it is a English based company. Ive made an order and it seems the company is actually Dutch based on its tracking and some language inside the tracking system. I made the order 8 days ago and have had no update - it shows 'in transit' with a map suggesting it needs to come from Europe. I simply would not have ordered from here if I knew it was going to take so long - and Im dubious of the quailty of the goods when they begin by deliberately misleading the customer suggesting the company is somewhere it is not. I will revist this review if the goods eventually arrive and will report condition of them.